Chapman BMW Chandler

I was treated very well from the moment I came to the dealership. I didn't make a purchase decision on my first visit, but never felt any pressure. Both Karl and the woman from the financial department dealership. I didn't make a purchase decision on my first visit, but never felt any pressure. Both Karl and the woman from the financial department were pleasant, polite, and helpful. They both took the time to meet with me and my wife, and to help us make the best decision. It was the best car buying experience so far. More

Jeff is an excellent sales person. This is the sixth car I have purchased from him and he is a true professional. Also, I must mention Vince Adams in service who also is an exceptional person. He always fol I have purchased from him and he is a true professional. Also, I must mention Vince Adams in service who also is an exceptional person. He always follows up and seems genuinely concerned about rendering excellent service. Doug Wood More

Everyone was very friendly and cooperative. I was in the two other BMW dealerships before I came into the Chandler dealership. Mr. Lee worked with me and was very flexible with pricing. He was very professi two other BMW dealerships before I came into the Chandler dealership. Mr. Lee worked with me and was very flexible with pricing. He was very professional and patient with my stubbornness. My four year old son was with me and everyone was very kind and patient with him as well. Mr. Lee even got him a coloring book and puzzle to keep him busy. I am very pleased with this dealership and I have already referred them to my friends and family. Thank you so much. More

It was a 100% tie between a BMW 5 Series of a Volvo S80. I chose BMW due to my current excellent relationship with Mike Reeves in your service department. I 100% trust that guy and the Service Dept in gene I chose BMW due to my current excellent relationship with Mike Reeves in your service department. I 100% trust that guy and the Service Dept in general is wonderful to deal with. My sales rep at Volvo introduced me to Tim Smith and I loved him. I actually feel I've made a new friend! Great guy, easy to work with. I've already recommended him to a friend who is looking for a new car. More

All personnel I came into contact with at Chapman BMW were great, courteous and respectful.I would especially like to point out Brian Lee and Jimmy C. Though I was looking for another vehicle (Lexus), t were great, courteous and respectful.I would especially like to point out Brian Lee and Jimmy C. Though I was looking for another vehicle (Lexus), their knowledge and poise changed my mind. Peter More

The experience was better than I thought, was not overwhelm with sales people hounding you and adding pressure. Our sales person, Marvin was GREAT!! if I could have bought 2 vehicles at the time I overwhelm with sales people hounding you and adding pressure. Our sales person, Marvin was GREAT!! if I could have bought 2 vehicles at the time I would have. Thanks Marvin, I am glad to be a part of the BMW family More

Tibbs and Jennifer were very friendly and courteous to work with. After not being able to come to a good price with Tibbs I was at home working on the computer and contacted the same dealership through t work with. After not being able to come to a good price with Tibbs I was at home working on the computer and contacted the same dealership through the dealership where I got a price cheaper and more trade in than with Tibbs. Car sold but Jennifer with here ambitious nature found us the right car and was delightful to work with. Yes I would recommend this dealership and Jennifer to anyone. I give Jennifer a 10 rating!! Thank you Kathy More

I never thought that I would own a BMW. I have been looking for over a month to find a car that I felt would be worth spending money on to replace my 2002 Nissan Maxima. I am a thrifty person and purc looking for over a month to find a car that I felt would be worth spending money on to replace my 2002 Nissan Maxima. I am a thrifty person and purchase my cars with cash. Therefore, I am picky and reserved when it comes to automobiles. I like sporty cars but am turning 44 this year and am a real esate partner at a large firm in Phoenix and therefore felt that I needed to purchase a more "grown up" car, but everything looked so borring. I looked at VW, Infinity, and Lexus, but nothing looked good to me. Earlier this week I thought that I was going to purchase an ISF from Lexus, but when I test drove the IS 350 FSport, I was not impressed. I felt like giving up. My wife suggested that I test drive a BMW because I like the way the cars look. I had avoided BMW because I didn't want to spend the extra money I thought I would need to spend to own a BMW. When I met with JJ Garcia, he took the time to get to know me and understand what I was looking for. He showed me many cars from the vast invitory onsite at Chapman BMW. I was able to touch and feel the cars rather than just look at them on the computer. It made a big difference. However, it was the test drive that sold the car. The 335i drove like a heavy car (wheels tight to the rode and suspension absorbing bumps) with great acceleration and turning, like a light car. The negotiation was the best part. I explained to JJ what I wanted to spend and that I was going to send out emails to many BMW dealers for a specified price, using Edmuns, and JJ was able to accept my offer. The rest of the time was spent visiting about the car and JJ showing me how to use the many options assessories. I can't say enough good about my experience at Chapman BMW. I am not only a new BMW owner, I am a BMW client and look forward to returning to the dealership to see my friend JJ Garcia. Thanks for making my car buying experience so enjoyable. John D. Bethea More

I have bought or leased 3 vehicles from Chapman BMW and have always been a satisfied customer. This time Bruce Kotlicky helped us find the right BMW 3 series for my wife Susan. we were very pleased with have always been a satisfied customer. This time Bruce Kotlicky helped us find the right BMW 3 series for my wife Susan. we were very pleased with the professional way in which he helped us...no pushy sales and he helped us get the price / payments down into our range... he was very helpful as was the rest of the staff and finance team... More

The service I received at Chapman is always superior. That is why I return to my salesperson, Karl Muik, everytime I purchase a BMW. He is the absolute best at what he does. He takes care of his custom That is why I return to my salesperson, Karl Muik, everytime I purchase a BMW. He is the absolute best at what he does. He takes care of his customers.The finance rep, Gusieppi, was by far, the best finance person I have ever worked with. Thank you for such high standards! More