Chapman BMW Chandler

3 years ago when I custom ordered my 335i Coupe, I would have rated this dealership with all 5's, however now I believe that the dealership has taken a turn for the worse. Over the last two months that I v have rated this dealership with all 5's, however now I believe that the dealership has taken a turn for the worse. Over the last two months that I visited the dealership and inquired about purchasing a new E90 M3 from them I was given the cold shoulder time and time again even though I had purchased 2 vehicles from them in the past. I was told that I was not allowed to take an M3 for a test drive several times as their excuse was that customers who buy them don't like a lot of miles on the car so that the ones they had were off limits for a test drive. I'm very curious as to how they believe the can sell a car without offering a test drive of it first....Since the wouldn't allow test drives a new M3 I then inquired about taking one of the used ones on the lot for test drive and was told yet again that was a no go because all of them had deals in place and that they could not be driven. The sales person at that time offered to take my information and give me call when they got an M3 in stock that I could drive and two months later I still have yet to receive a phone call from that sales person. I guess he didn't really want the sale after all. Each time I walked out of the dealership with a feeling that they didn't want my business again and just figured they would get the sale from the next individual that walked through those doors. In the end I ended up going across the street and taking a look at the Audi S4s and was treated with the utmost respect and ended up purchasing a brand new S4 today. I'm a big fan of BMW but Chapman BMW has lost me as a customer for good. When it comes time to look into purchasing another vehicle it will likely be another Audi but should it happen to be a BMW I will now take my business else where and will likely end up buying from either BMW of North Scottsdale or going out of state for my purchase. P.S. I will say that the service department at Chapman is a pleasure to work with but their sales department really needs to go back and take some basic customer service classes and drop the elitist attitude. More

I was turning in a leased vehicle and was told by another BMW dealership they couldn't help me with a new vehicle due to my credit score. When I called Sandy Orenstein to discuss turning in my current lease BMW dealership they couldn't help me with a new vehicle due to my credit score. When I called Sandy Orenstein to discuss turning in my current leased vehicle she asked what I would be replacing it with and I indicated I would love another BMW but was told I wouldn't qualify. She indicated that Chapman had several programs that may be of interest and encouraged me to speak with a salesperson when I brought the car back. Jeff Orenstein really went to bat for me with finance and showed that even though my credit score had dropped, I am a loyal BMW customer (this is my 4th consecutive BMW) and I have always made my BMW payments on time. Jeff found the exact car I specified I wanted and came in at the payment I had required. He set up my bluetooth and satellite radio for me and was all around a joy to work with. Megan in finance was there very late to finish my paperwork and was extremely pleasant. In sum, I had an extremely easy, professional and pleasant experience at Chapman and will be a long time customer. I would also recommend Chapman to anyone who is interested in a BMW. Thanks to all! Sincerely, Dawn Krein More

My experience was superior because of the fantastic knowledge and service from Ryan Dorfman. He is the reason I selected your dealership, and he converted me to a lifetime customer. Ryan took the tim knowledge and service from Ryan Dorfman. He is the reason I selected your dealership, and he converted me to a lifetime customer. Ryan took the time to explain the features and benefits of BMW, and was always conscious of my experience. He is an asset to your organization! Thanks, Billy Leist More

Begining from the dealership facilities, Friendly staff, Detailed information and test drive by John Markely, Follow up for sales, Lease offer and nagotiation, Finance paperwork and delivary of the car.... Detailed information and test drive by John Markely, Follow up for sales, Lease offer and nagotiation, Finance paperwork and delivary of the car.... Everything was wonderful. By far the best Car buying experience I had till date... Definately will recommend Chapman and John to somebody thinking to buy Beamer.. Thanks again and good luck for the business guys. PANDYA FAMILY. More

Alexander is a very competent and knowledgeable about the BMW products. He is up front and honest and was a pleasure to deal with. After our sale was completed he spent well over an hour going over all of BMW products. He is up front and honest and was a pleasure to deal with. After our sale was completed he spent well over an hour going over all of the various features of the car and setting up the software to our preferences. More

The sales rep john was extremely friendly and knowledgeable he was the first one to greet me he was an excellent listener when i was telling him what kind of car i was interested it.. Before leav knowledgeable he was the first one to greet me he was an excellent listener when i was telling him what kind of car i was interested it.. Before leaving the dealership he made sure to explain all of the buttons and features of the car that showed that he had a lot of passion and drive in his position which is hard to come across these days..i also like that during my interaction with me he was relaxed and did not make me feel pressured like the typical competitor dealerships. More

This is our 3rd BMW but our first time at Chapman BMW. Our experience up to this point had been very good. There is no pressure at BMW and none of that " let me go talk to my manager" stuff. My husband an Our experience up to this point had been very good. There is no pressure at BMW and none of that " let me go talk to my manager" stuff. My husband and I were pretty sure going into Chapman we would have another very good experience but we didn't. We had a GREAT experience ( never thought the day would come when I would say that about buying a car). As usual, no pressure but JJ Garcia made us feel very comforatble, explained everything so we understood all our options and made the whole experience smooth like butta! We then went to see Megan in finance, again no pressure just explainations and very smooth and quick! The car was cleaned up and ready quickly. We drove away and looked at each other and said, "Did we just buy a car?" because usually we are exhausted by the time we drive away and swear we will never do it again but we didn't feel that way at all!! Shout out to Lawanda at the front desk, very helpful! Orestes and Wendy Trush More

I like you business. I feel that I got a quality care at a fair price. The sales person was very helpful. I would like a little more training on the features of the car. I didn't get a second key, and wh a fair price. The sales person was very helpful. I would like a little more training on the features of the car. I didn't get a second key, and when I washed the car yesterday, I noticed bubbling of the chrome on the grill. More

First time at Champman BMW, Ryan Morgan was well educated on the car in question. Did not feel pressured to purchase and they were willing to work with my budget. This experience was different from any oth on the car in question. Did not feel pressured to purchase and they were willing to work with my budget. This experience was different from any other that I have had, in a great way. Ryan exceeded expectations and General Sales Manager Rich Yang was very open and honest about the X3 we were looking at. Would not hesitate to recommend Ryan and this dealership. More

I have purchased a bmw from Don King before when he worked at McDowell and he did a GREAT JOB then and did a GREAT JOB this time. I would recommend any friend or family member to purchase a car from C worked at McDowell and he did a GREAT JOB then and did a GREAT JOB this time. I would recommend any friend or family member to purchase a car from Chapman Bmw thru Don King. Don has a incredible personality and a wonderful way with people. Chapman Bmw is very lucky to have a person with Don's class, experience and reputation working for them. Thank You Also the wonderful lady who did the final paper work with me did a great job. More