Chapman BMW Chandler

The salespeople went above and beyond expectations to get us in the car we wanted. We did not expect to end up going home in a BMW, but they made it work. The dealership was welcoming and well maintained. W us in the car we wanted. We did not expect to end up going home in a BMW, but they made it work. The dealership was welcoming and well maintained. We are extremely satisfied with our purchase. More

chapman bmw at chandler was agreat experience people were very helpful friendly and very corteuous,more than i expaected ,which overall corresponded to a great experience.thank you.bits fajardo was great very helpful friendly and very corteuous,more than i expaected ,which overall corresponded to a great experience.thank you.bits fajardo was great More

Jeff was a phenomenal salesman and made my experience at BMW to be hassle-free and easy. I did not have to haggle for the price and he accomadated everything that I needed. Thank you to him and the dealer BMW to be hassle-free and easy. I did not have to haggle for the price and he accomadated everything that I needed. Thank you to him and the dealership!! More

Brian Lee is very experienced and understands the value of his customers time. He led me through the sale and did not become aggressive - his patience earned my business. I have purchased three vehic of his customers time. He led me through the sale and did not become aggressive - his patience earned my business. I have purchased three vehicles from Chapman BMW and several suburbans from Chapman Chevy. Thanks! More

John was wonderful! No pressure sales, which I really appreciate. The Finance Dept. was excellent; got me a great deal on the car of my dreams! Thank you all so much - I will be recommending your deale appreciate. The Finance Dept. was excellent; got me a great deal on the car of my dreams! Thank you all so much - I will be recommending your dealership to EVERYONE I know! More

When we first came to Chapman in 2009 we were not expecting much of anything except to be hounded by multiple salesmen (prior experience with other dealerships). However, we never been to Chapman BM expecting much of anything except to be hounded by multiple salesmen (prior experience with other dealerships). However, we never been to Chapman BMW nor have we ever met Bruce Kotlicky before either. He is not your typical sale man who is working for commission. He is a guy wanting to get to know his clients on a personal level first and then he tries to accommodate their needs. Bruce is beyond professional, is very knowledgeable of the products, he is extremely detailed in making sure we know everything about the car before we drive off, and he is an asset to Chapman BMW to say the least! Because of Bruce, we will be back to purchase again and again! Thank you Bruce! -- The Buysse's More

I have dealt with Jeff on 6 different purchased or leased vihicles. I always felt I was treated fairly and professionally. Jeff always responded to any questions I may have had and was very knowledgeable abo vihicles. I always felt I was treated fairly and professionally. Jeff always responded to any questions I may have had and was very knowledgeable about about BMW's products and programs. Although I didn't deal with the service department on this recent vehicle, my past experience has been great. Mike Reeves, like Jeff, has been great to work with. More

Overall, the dealership is nice. I liked working with the Internet Manager, Ryan Dorfman. Unfortunately, because I had gone in for a test drive in which the total time spent at the dealership was maybe the Internet Manager, Ryan Dorfman. Unfortunately, because I had gone in for a test drive in which the total time spent at the dealership was maybe 30 minutes, I was also required to work with Bits Fajardo, who had taken me on the test drive. Ryan spent a lot more time negotiating with me and convincing me that Chapman was the right dealership to go with for my 5 series. I did not like working with 2 people. I ended up repeating myself multiple times on items that had been communicated with Ryan because Bits apparently gets half the commission since he took me on the test drive and needed to be involved. This was very frustrating. I understand the team concept but that shouldn't impact the customer. Also, I didn't like that the online tracking wasn't accurate. It showed my car was available "At Your BMW Center" and it actually wasn't until almost a week later. More

Jeane did a great job of listening to the criteria that I had for purchasing a new car and providing me all of the available options. She was very hospitable, and it meant a lot that she spent time getting had for purchasing a new car and providing me all of the available options. She was very hospitable, and it meant a lot that she spent time getting to know me instead of just trying to make a sale. More

i've been to a lot of auto delearships in my lifetime and it is fair to say most of them have friendly and helpful staff but none of the service compare to the experience i had at Chapman BMW in Chandler.My it is fair to say most of them have friendly and helpful staff but none of the service compare to the experience i had at Chapman BMW in Chandler.My expectations were exceeded beyond belief by Karl Muik.As soon as we got out of the car, he approached us with a smile,greeted us and shook our hands.I was at ease and comfortable right from the beginning because of his warm demeanor.He answered all of our questions and even went out of his way to educate us on other concerns. He was very cordial and professional and never pushy like a lot of other salesmen. After he presented me with my financial options,he actually left momentarily just to give me some time to think and make a decision. He spent a lot of time with me to compare and pick different customizations on the car i wanted. That i thought was selfless and generous. Even as the car was being built he kept in touch to give me regular updates as well as when to pick it up. Karl's laid - back demeanor and integrity is unparalled and if BMW employs a lot of people like him i can assure you your sales will jump through the roof. This experience was stress-free and extremely fun it was unbelievable. I'll do it again in a blink, hopefully, through Karl Muik. I have to mention i normally wouldn't fill out surveys but i wanted to complete this to give a feedback on the remarkable job expedited by Mr Muik. Thank him for me again and again. More