Chapman BMW Chandler

If you are African American do not go to this dealership. On July 16, 2021, I went to see if I could get maintenance on my 2021 BMW X4 M version of my car. Once, I drove up to the Auto Service area at the d On July 16, 2021, I went to see if I could get maintenance on my 2021 BMW X4 M version of my car. Once, I drove up to the Auto Service area at the dealership. I parked my car behind a BMW Demo X3 car and literally watch the service guy stare at me and continue to stand 10-15 feet away from my car. Then another service parked a customer’s vehicle and walked toward his coworker. I notice they started talking and looked at me and continue with their conversation. I felt so invisible to them. I was honestly standing outside my car starring at them for help. Moreover, I notice I was getting that look from them; like why he is here or who car did he steal. I guess this must be a Phoenix, Arizona thing. What really made me angry was when a Caucasian customer-driven up to the service department and parked behind me and one of the service guys bypass me and walked directly to the customer's car behind me to help them. I knew then I wasn't going to receive any help from BMW in Chandler, Arizona. This same thing happens to me at the Camelback locations also in Phoenix. This is by far the most racist city/state I ever lived in, especially the dealerships. I have walked in a few BMW locations in Phoenix, Arizona, and every Caucasian guy either turned their heads, ignored, or walk past me as if I'm invisible to them. I visited this location in Chandler, Arizona a few times and didn’t feel wanted in the presence of this dealership. I can’t even express myself in words because I feel so disgusted or resentful of how people still look at African Americans today. Why did I move to this racist state in April 2021? Big mistake relocating or buying a car here!! Last, I would NOT recommend AFRICAN AMERICANS TO BMW Chandler. More

2020 bought a Sonic 2018 from sales person Andre Simms gave 4K down and in 6 months my daughters car broke down the BMW Loan is horrible they offered no warranty then my daughter went back they told her t gave 4K down and in 6 months my daughters car broke down the BMW Loan is horrible they offered no warranty then my daughter went back they told her they were would place the car in her name they had to add me to the loan they lied gave another $500 down and they gave my poor daughter an older 2012 80,000 miles his the check engine light comes on they won’t trade in the car or refinance. They are the worst don’t buy from them their cars are no good and the sales department are liars wasted 4K for an old car I will report this to the better business bureau. Beware of this dealership they are not reputable .Suely More

I have had issues with lack of customer service in the past, however Mike and the service techs were awesome and friendly! The video of the inspection as well as the detailed report of the issues and rep past, however Mike and the service techs were awesome and friendly! The video of the inspection as well as the detailed report of the issues and repairs made me feel very comfortable. My car was ready on time. I had a little interior cleanup, but overall I am a satisfied customer! More

My buying experience at Chapman BMW Chandler was stellar. Loc is extremely knowledgeable about BMW’s inventory and easy to work with throughout the whole purchasing process. Thank you! Loc is extremely knowledgeable about BMW’s inventory and easy to work with throughout the whole purchasing process. Thank you! More

If I could give this dealership no stars I would. For starters my sales person terrick lied about complementary oil changes, didn’t allow me to test drive the car I was buying but offered to drive it for starters my sales person terrick lied about complementary oil changes, didn’t allow me to test drive the car I was buying but offered to drive it for me and then proceeded to FLOOR it while it was in its break in period. I asked him to stop, he laughed and continued. He also thought it was appropriate to mention how little his commission was on the deal like he was doing me a favor, meanwhile I was leasing an M series with $9000 down he most likely took home over $2400 off this deal. Then Farris the finance manager sent my pay off to the wrong bank for $23000 and almost two months later my car is still not paid off. I have emailed him and have gotten no response. I have called the store for the last 4 days asking to speak with a manager and STILL no one has gotten back to me. Clearly customer service is not a priority for this dealership. More

I recently purchased my first BMW (X5) and received excellent service from Jason Penney, Client Advisor. He walked me through the entire process the day I picked up my new vehicle. Jason gave me a th excellent service from Jason Penney, Client Advisor. He walked me through the entire process the day I picked up my new vehicle. Jason gave me a thorough tutorial of the different car functions and features to get me started and also encouraged me to take advantage of their Genius support in the future. Chapman BMW reached out to me again to invite me to set up a Genius appointment. (By then I had a list of questions!) I was delighted to meet with Joseph Myers who patiently took the time to walk both my husband and I thru the features and help get my husband's profile set up. He spent more than one hour with us, answering all our questions. Joseph is extremely knowledgeable and an excellent teacher. Both of these interactions demonstrate a strong commitment to customer care! I highly recommend Chapman BMW Chandler. More

I'm giving them a 2-star because it was a nice place with a large selection. Our potential sales rep gets a -1 star. I took my 19-year-old who was ready to buy. I myself was in the market as well. We can buy a large selection. Our potential sales rep gets a -1 star. I took my 19-year-old who was ready to buy. I myself was in the market as well. We can buy pretty much whatever we want. I've owned 4 BMWs, 2 Porsches, 2 Audis, etc. All purchased new. But we do our homework, so we have specific models we want to see. This guy kept rushing us. From the start. We were allowed to shop for 20 minutes if that. On a Saturday! Said he didn't have time for us, and since we weren't allowed to wander the floors looking, he rushed us out. What a doofus. You have 2 potential sales walk in the door and you blew them off. When I asked him about any feature, he would practically snap and kept rushing us out the door. They have vehicles and there were some I wanted to investigate/test-drive. I live in Scottsdale, so driving to Chandler was kind of a hassle. Not sure if I want to go back. More

I brought my 2016 BMW X1 into Chapman BMW Chandler for oil change, coolant flush and fuel system scope and worked with Caroline Jonathan at service department. She is amazing and wonderful to work with! S oil change, coolant flush and fuel system scope and worked with Caroline Jonathan at service department. She is amazing and wonderful to work with! She was very accommodating and compassionate handling the work and kept me up to date with the progress. It was very seamless transaction with dropping off my car and picking up a loaner vehicle while my car was in the shop. I will continue to be a proud owner of BMW vehicles (I own 2 BMWs) and would highly recommend Chapman BMW and Caroline as a SA!! More

Our sales experience was wonderful! Very efficient, thoughtful sales staff. Delivery of the vehicles was very professional and made our experience pleasant. We are returning customers and will be bac thoughtful sales staff. Delivery of the vehicles was very professional and made our experience pleasant. We are returning customers and will be back in the future. More

Owned BMW years ago and decided to try once again and now I remember why I decided to go elsewhere. Paid for 5 year service and requested oil service early because of long extended road trip scheduled. Also I remember why I decided to go elsewhere. Paid for 5 year service and requested oil service early because of long extended road trip scheduled. Also has been running rough when first starts at anytime. Service said I would have to pay for service because early, no consideration for my personal needs! They also said that 5 series is normal to run rough when first start! I say BS. Service department then and now, arrogance seems to be rule of the day!!!!!! More