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Chapman BMW Chandler
Chandler, AZ
748 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 01, 2013
They are a very professional and friendly service center. They always kept in communication and gave me options as well as the reasons for the services they reccomended. In short, I liked that they had gre They always kept in communication and gave me options as well as the reasons for the services they reccomended. In short, I liked that they had great communication and kept me informed. They were also true to the estimates given and not changing the amounts of the service for this or that reason. I also really appreciated the speed at which they handled my repairs. The fact that I could drop my car, get a service loaner and be out of there and on my way to work in under 30 minutes made the trip out of my way to come to them, very worth it. I live in Gilbert so driving out there is not exactly convienient. Chapman BMW made both of my experiences with the service department very worth my time! Thank you guys!! More
by shellygoff
Employees Worked With
Mike Reeves
October 30, 2013
I’ve had such a great experience from the time I called the dealership and worked with Kenneth Smith in purchasing the vehicle, to Ryan Dorfman who patiently showed me how to operate the vehicle, to servic the dealership and worked with Kenneth Smith in purchasing the vehicle, to Ryan Dorfman who patiently showed me how to operate the vehicle, to service and working with Michael Reeves. Each individual has been exceptionally professional, yet very customer friendly. Just yesterday I needed a small repair, I dropped off the vehicle, was given a loaner, in a few hours the vehicle was ready, looking perfect! Mike is extremely through and even took care of a replacing an idem missing that I didn’t notice! I will refer family, friends, and associates to Chapman Chandler anytime! Thanks Chapman Chandler! Catherine Midgette More
by Midgette
Employees Worked With
Michael Reeves
October 29, 2013
Bruce Koklickey of Chapman BMW of Chandler was awesome!!! He has been working with me on my 3rd bmw purchase from chapman for about 2 months now. He knew I was stubborn and wanted to lower my interest rate a He has been working with me on my 3rd bmw purchase from chapman for about 2 months now. He knew I was stubborn and wanted to lower my interest rate and payment if I purchased a new bmw. He DID!!! Not only did he do everything he said he was going to but he just went above and beyond!!! I am so happy with Bruce and all he did for me on my purchase! He was professional, polite, too the point and made it happen!! I strongly recommend him if you are in the market for a new or pre-owned BMW. He is not a typical salesman just trying to sell a car, he goes above and beyond too make sure you are getting the deal you WANT! Then when I got into finance(mind you it was late around 11pm, since I couldnt make up my mind) Megan my finance lady was AWESOME!! She made it so easy to buy gap(guaranteed auto protection) and even helped my payment go down more!! I cant thank Bruce and Megan anymore! You guys are awesome! Not only will I be coming back for service but in a year when I'm ready to buy another car, I know where I will be going!!!! Completely Satisfied Customer :) More
by KristinGarcia
Employees Worked With
bruce koklickey
October 27, 2013
Ryan and Michael were most helpful in the lease of a new BMW and the lease termination on the old BMW. Excellent service, excellent price. BMW and the lease termination on the old BMW. Excellent service, excellent price. More
by danmor29
Employees Worked With
Ryan Dorfman and Michael Schaefer
September 25, 2013
Jeremy Wittig is one of the best service advisors I have ever worked with. He is knowledgeable, friendly and very attentive. I don't get anxiety over bringing my 535i in for service. I get honest advice and ever worked with. He is knowledgeable, friendly and very attentive. I don't get anxiety over bringing my 535i in for service. I get honest advice and he tries to get me the best price every time. Buying my car from Tim Smith was actually a pleasant experience and I am a BMW driver for life because of these 2 gentleman! More
by Difish5
Employees Worked With
Jeremy Wittig
August 04, 2013
Very happy with Chapman BMW. We bought a used Lexus two weeks ago. Great car, super customer service and great price. We had trouble with the car today. They promptly sent two employees over, jump started weeks ago. Great car, super customer service and great price. We had trouble with the car today. They promptly sent two employees over, jump started the car and took it back for service. They replaced the battery and brought the car back to us at home. Wow! We are impressed and very pleased. Thank you! More
by kurtluebbert
Employees Worked With
Renate
June 18, 2013
One of the cars I own is a 2008 750i CPO car with 43,000 One of the cars I own is a 2008 750i CPO car with 43,000 miles. The car is in very nice condition and I take pride in keeping the car looking nice. One of the cars I own is a 2008 750i CPO car with 43,000 miles. The car is in very nice condition and I take pride in keeping the car looking nice. I am a 50 year old business executive and car enthusiast who takes special care of cars. On Tuesday of this week, I dropped off my car at Chandler BMW for service on a few items that needed to be addressed. The service advisor Kris Mason welcomed me upon arriving at the dealership. I did not know Kris since I did not buy the car at Chandler BMW but he assisted me in a professional manner. I was given a loaner car to drive for a day while they worked on my vehicle. The loaner car was brought up for me by a young man (did not catch his name) and I walked around the car looking for any dents or dings in the paint or bumpers. The car only had 9300 miles, so it was in good condition and we did not find anything visible on the car. The next day I returned the car and as I was paying my service deductible Kris tells me they found a scratch in the rear rim of the loaner car. I was surprised by this as I hardly drove the car and I am very careful when it comes to parking and caring for vehicles. He told me I would have to pay $75.00 for the repair of the rim. I told him, I was certain I did not do the damage and preceded to show him the reasons why I thought I could not have done the damage. I pointed out to him that the tire showed ZERO signs of abrasion and that the tire stuck out a good 1/2" past the damaged rim. There was no markings and even the scratched area of the rim had no excess debris or metal shavings that would be there had I just scrapped a curb. The car had obviously been washed once or maybe several times since the damage had been done (and I did not wash the car). I was very upset, but Kris insisted that since the rim was not marked as damage on the loaner paperwork, that it must have been done by me. I asked to speak to a manager which he kindly dispatched. I do not remember the managers name, but he came over and proceeded to view the damage and I told him the same thing I told Kris, that if I had done the damage to the wheel, there would be scuffs and damage to the tire as well. After explaining this, he told me he had never seen damage or scuffs to a tire when a rim was scratched...WHAT? (I have been around cars and driving them for almost 40 years, and I know when you scrap a curb, the tire shows scraps, cement dust and metal flakes) non of these were evident on this rim. It was clear to me the manager was NOT looking to resolve the problem in a fair manner, rather he wanted to collect the $75.00. I proceeded to tell him I am a cautious driver and would know if I had done this damage, and if so I would pay for it, but i did not feel I was the responsible party who did the damage. He told me I was "not a reasonable person" and that I was responsible. I was taken back by his comment and was very upset and left the dealership. After this treatment by BMW to a loyal customer and with so many other luxury car choices even I will be very mindful of my next purchase and the brand I buy. More
by switchback62
Employees Worked With
Kris Mason
April 20, 2013
JC was very friendly, honest, and helpful. He was great, he made me feel very comfortable and he really took his time to make sure I was happy with my purchase! he made me feel very comfortable and he really took his time to make sure I was happy with my purchase! More
by Albert0906
Employees Worked With
JC Chokrach
February 27, 2013
I had a wonderful experience. We arrived late on a Sunday... I was just looking with my daughter and son-in-law; hadn't even brought my own car along! I had pretty much decided before I arrived that I Sunday... I was just looking with my daughter and son-in-law; hadn't even brought my own car along! I had pretty much decided before I arrived that I wanted a used X5 diesel... and to make a long story short, I left with a brand new one! Alexander was wonderful and didn't seem to mind at all that it was a couple of hours past closing and we were sitting in the parking lot going over all the things I needed to know about my new car. It was a no pressure sale... what can I say! I'll be a BMW owner forever now. More
by X5Nancy
Employees Worked With
Megan Varon
February 22, 2013
Ciaran O'Murchu assisted me once more with the purchase of my second BMW and once more I was treated with the highest level of professionalism. His knowledge of the BMW product line is unsurpassed purchase of my second BMW and once more I was treated with the highest level of professionalism. His knowledge of the BMW product line is unsurpassed. All of my questions regarding vehicle options and features were answered immediately. My first car was a certified pre-owned 328i and recently a new 528i. Ciaran and other staff members that I was introduced to were courteous and welcoming. The dealership itself is state of the art with a large selection that will not disappoint. The finance process was fast and smooth and the vehicle delivery experience was thorough and informative. I would recommend this dealership to anyone looking for a professional and pleasant purchasing experience. J. Scott Tempe, AZ More
by bajasrule
