Chapman BMW Chandler

Dealership is awesome. Lots of option and good inventory but horrible customer service and service department. I bought a one year old Lexus that was horribly cleaned despite my two repeated visits. Car rem but horrible customer service and service department. I bought a one year old Lexus that was horribly cleaned despite my two repeated visits. Car remained dirty and polish left all over the curves, on rubber by door sills and bumpers. Windows remained dirty. On my complaint never got a call back from used car manager despite my email and VM I left. I can't recommend the dealership to my friends but I will still come due to good dealer inventory and good competitive prices. Kenny the sales advisor maintained good professional attitude and helped in buying the car. More

The staff was very friendly and helpful. Mike was a pleasure to work with and not pushy like so many car salesman. I would recommend anyone buying a car to use your dealership. pleasure to work with and not pushy like so many car salesman. I would recommend anyone buying a car to use your dealership. More

We did most of the negotiating via email and Ryan Dorfman helped us every step of the way. Ryan was knowledgeable, responsive and competant and was a joy to work with. We feel we got a great deal on our 2014 helped us every step of the way. Ryan was knowledgeable, responsive and competant and was a joy to work with. We feel we got a great deal on our 2014 528 i and couldn't be happier. Overall it was a simple, non- stressful experience. We would highly recommend Chapman BMW to anyone! More

I have always had great service experiences with Kris Mason. Every time I go to the dealership I'm treated well like a loyal BMW customer. I have not had any bad experiences with this dealership. Kris in Mason. Every time I go to the dealership I'm treated well like a loyal BMW customer. I have not had any bad experiences with this dealership. Kris in service has been extremely helpful for any little things I needed and answered all of my questions in detail. I would recommend this dealership to anyone who want a good car buying experience and professional maintenance service. Dennis Chee More

Kenneth, was awesome from start to finish! Ken, explained my contract to me in great detail, explained the BMW select program, and obtained me the best monthly payment/interest rate. I was very impressed wit my contract to me in great detail, explained the BMW select program, and obtained me the best monthly payment/interest rate. I was very impressed with his knowledge of finance and his sales experience. Ken, did not hassel me, nor did we have to go back and forth to close the deal. At the end, I walked away with a brand new BWM 528i 2013 with 30 miles on it and cash in my pocket! I will be refering many more people to Ken. Dr. Jamie Lott More

Two years ago, I acquired my very first BMW. Jimmy Giese helped me get into a 2011 base model 328i sedan. Although this car did have navigation, there were really no other optional features that I find desi helped me get into a 2011 base model 328i sedan. Although this car did have navigation, there were really no other optional features that I find desirable. Still though, Jimmy made a great impression and got me the monthly payment I was looking for. After I saw that the new 4 series had been released, I wanted to take a look at them. I set up an appointment with Jimmy and he helped discover the new car. We took one (Estoril blue, M Sport) for a test drive, and quite frankly I fell in love with it. Several hours later, I called Jimmy back and told him I wanted to purchase it. Unknown to him at that time, the car had already sold. Never-the-less, a few days later, Jimmy found a near duplicate of the same model and had it delivered to the dealership. So, I am now the proud owner of a brand new Estoril Blue 428i M Sport. All I have to say is that Jimmy Giese is amazing to work with! He very much personalizes the whole experience and truly understands his customers. Really, the whole dealership is great. From the moment you walk in you're greeted in the front by an attentive receptionist, and everyone else seems to be professional and courteous. The icing on the cake is Megan Varon. She makes the "paper-work" part of the transaction so amazingly seamless and pleasant. I'm really thinking this is my keeper car, but if I do change my mind in the future, I know there's no other place to purchase a BMW or have service performed on one, and that's Chapman. More

We just purchased our 2nd BMW from our awesome sales agent JJ Garcia @ Chapman BMW and couldn't be happier. JJ has always been responsive and courteous, even when harassing him by email for the umpteent agent JJ Garcia @ Chapman BMW and couldn't be happier. JJ has always been responsive and courteous, even when harassing him by email for the umpteenth status update on our custom order. We will definitely be back for our next vehicle! Even though this is a bit of a drive from Tucson, their service is so far above and beyond the Tucson BMW dealer's, I will probably even start coming up to Chapman BMW for any service needs as well. I don't know that anyone generally looks forward to buying a new car anymore than they look forward to a dentist appointment, but their fair and honest dealings have made both our purchases enjoyable experiences. More

First and foremost JJ Garcia provided excellent customer service. He did not assume anything but very patiently described the product. He went out of his way to show us several models and colors as well a service. He did not assume anything but very patiently described the product. He went out of his way to show us several models and colors as well as offering to bring another vehicle in so we could compare interiors. The price negotiation was hassle free unlike some dealerships we only dealt with JJ. The staff was very friendly and went out of their way to make us feel welcomed and valued. Bottom line, great experience. More

Excellent sales person. This is the second BMW acquired from this sales person this year. Would highly recommend David Nogales. He has excellent knowledge of the BMW brand and communicates effectively wit from this sales person this year. Would highly recommend David Nogales. He has excellent knowledge of the BMW brand and communicates effectively with his clients. More