Chapman BMW Chandler

Over and Beyond Great Customer Service! Matt Konecek made my experience at BMW very memorable his understanding of customer service goes over and beyond of what is expected, because of Matts Matt Konecek made my experience at BMW very memorable his understanding of customer service goes over and beyond of what is expected, because of Matts wonderful approach and great customer service I will continue to tell others about this incredible venture. The one thing I would never forget is Matt telling me when I first drove up is that "We treat every person that comes here as if they had bought their car here" which was so compelling to me, because I hadn't bought my car from their but Matt really made me feel as if I did. Thanks again Matt! More

Excellent service Tony was excellent. He always has a good attitude and makes you feel good about bringing in your car. He really knocked himself out to make sure the Tony was excellent. He always has a good attitude and makes you feel good about bringing in your car. He really knocked himself out to make sure the work was done right and the car was ready on time. An exemplary employee in all respects. More

Great experience for my BMW X5 service. Staff are great esp Tony DiSalvo, very professional. Didn't have any problem. Everbody was courteous. very nice dealership. Will definitely recommend, Staff are great esp Tony DiSalvo, very professional. Didn't have any problem. Everbody was courteous. very nice dealership. Will definitely recommend, very nice one! More

Thank you Chandler BMW The entire team was exceptional. Each person in their respective department were attentive and professional, making this purchase as smooth and enjoya The entire team was exceptional. Each person in their respective department were attentive and professional, making this purchase as smooth and enjoyable as possible. Thank you Alexander Smith, Ryan Dorfman, Jamison Watson and Renate Steinbach! More

Great experience buying a new car We just bought a new X5 and had a wonderful experience with Alexander Smith who was our salesman. We were building the car and he was very helpful i We just bought a new X5 and had a wonderful experience with Alexander Smith who was our salesman. We were building the car and he was very helpful in giving his expertise as to what would meet our needs on the options. He also was very good about keeping us informed as to when the car would be ready. We just picked up the car and it is perfect. We really appreciate the wonderful service and attention Alexander gave us and we would be very happy to recommend him. More

Chapman BMW of Chandler rocks! My wife and me have owned BMW vehicles for nearly 20 years now. We recently moved to Phoenix and have been dealing with Chapman BMW of Chandler for t My wife and me have owned BMW vehicles for nearly 20 years now. We recently moved to Phoenix and have been dealing with Chapman BMW of Chandler for the past two years. During this time, Andy Rummell in their service department, has been providing the highest level of professional customer service that we have ever experienced with any BMW dealer. Based on that experience, when it came time for my next car...choosing Chapman was a no brainer. We met Bits Fajardo on their sales team. From the get go, Bits was knowledgeable, professional yet not over bearing. His smile and sense of humor put us at ease and the sales/negotiation was quick, efficient, and fair. Bits then worked to get the vehicle in tip top shape for delivery. We commend Chapman BMW of Chandler on their excellent staff and customer service! More

Restraint System Warning I contacted Jeremy and was given priority treatment. He scheduled me right away and arranged for a temporary loner to allow me to follow my schedule w I contacted Jeremy and was given priority treatment. He scheduled me right away and arranged for a temporary loner to allow me to follow my schedule without interruption. There was a small delay as the required part was not locally available and had to be shipped long distance. Jeremy updated me and fulfilled his commitment as quickly as possible. Jeremy is always friendly and courteous and a pleasure to have this relations with. More

Great Experience…Again Recently purchased a vehicle from Chapman BMW. I bought a car from them several years ago and I'm glad to say the service has not changed -- still ex Recently purchased a vehicle from Chapman BMW. I bought a car from them several years ago and I'm glad to say the service has not changed -- still excellent! I inquired about the car through the internet. Ryan Dorfman responded to my inquiry within minutes. We discussed the vehicle and even talked about "real" prices within minutes. I never like trading in a car because you know what you are going to get, but since you know it makes it a little more palatable. That said, I do think the offer was fair. I also think the sale price of the car was fair. Ryan was a terrific salesperson. Easy to deal with and quick responses to all of my questions -- and we negotiated over a week before I actually went to look at the car. Giuseppe in finance was great as well. He was very helpful and did all the paperwork very quickly…a real pro. My wife was with me when we did the final paperwork and she said everyone really treated us like family. I know it sounds cliche, but it is the truth. Needless to say, we were quite impressed all around! More

Quick and efficient BMW service After a replacement drivers side door pull that I had purchased at Chapman began to peel, I took my 2002 M3 Cabrio in to see David Pense to take a loo After a replacement drivers side door pull that I had purchased at Chapman began to peel, I took my 2002 M3 Cabrio in to see David Pense to take a look. Since I was within the 1-year parts warranty, Dave readily agreed to replace the part at no charge. When the replacement part came in, I was able to schedule the service at my convenience and even received a free loaner car while the work was done. The replacement was done in a few hours and the door pull looks like new. Thanks, Dave and to the Chapman service technicians who do such good work. More

Great Service My recent service apt at Chapman BMW-Chandler was great as always. From the moment I arrived and was greeted by Vince Adams..Everything was handled p My recent service apt at Chapman BMW-Chandler was great as always. From the moment I arrived and was greeted by Vince Adams..Everything was handled perfectly. I would highly recommend this service center for anything that a BMW owner may need. More