Chapman BMW Chandler

A little disappointed this time Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12. I inquired about having my Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12. I inquired about having my wife's car detailed. I received a call back from my normal service representative. He seemed disturbed and stressed. Based on previous experience, I figured this was just an anomaly. I received a phone call from BMW stating that my car needed service. I asked if I could just drop the car off early on Thursday. The receptionist told me to just stop by anytime after 1230. I was able to drop the car off around 230P; however, I was not attended to for 30mins. Finally, I inquired with my service rep. He appeared frustrated. I told him that I just needed to drop the car off. He said that our appt was at 1230 and that he was slammed. I told him that there was a misunderstanding and that the receptionist told me to arrive after 1230. The next day, I picked up the car. The service rep seemed to be okay. I drove the car about 20miles before receiving several errors relating to the DSC Braking system and a cruise control malfunction. I called my service rep and left a voice mail. Finally, I called BMW service on Saturday. I dropped the car off and asked that it be kept under cover the entire time since it was just detailed. On Monday, I was told that these issues occur when the angle sensor is not calibrated or reset after the job. I asked if this was a normal occurrence and why it was not detected after the work was completed. I was told that it just happens after 20miles of driving so it can't be detected during their test-drive. I didn't receive any apologies for any of the inconveniences. Though I will still use Chapman for my vehicle service for the remainder of my service contract; however, I will not be extending my contract. More

BMW Collision My brand new 2014 BMW 328i needed to have some body work due to some very discourteous people dinging up my car door panel in a parking lot. My BMW in My brand new 2014 BMW 328i needed to have some body work due to some very discourteous people dinging up my car door panel in a parking lot. My BMW insurance rep, Jason, made everything as painless as it possibly could have been. He was responsive and informative throughout the process of the repair and even had my first service done before my car was returned to me since it was time to have it done anyway. He also had my car detailed just before I picked up car. It was a very nice touch. The work Tony did on my car was absolutely impeccable! I could not have asked for a better repair job from anyone else. There is no indication any work was done on the panel that was fixed because the panel is as smooth as it was the day I bought it! The paint is beautifully tapered where it needs to be so there is no way of knowing anything was ever done to the door. He did a fabulous job! Without even me asking, he was kind enough to touch up the tiny nicks in my hood from highway driving. Really, Chapman BMW has always treated me the way I have ALWAYS wanted to be treated by a business. This kind of service is why I drive 100 miles just for them even when there are closer dealerships. I will always go out of my way for them because they go so far out of their way for me. THANK YOU! More

Service In order to get to the fuel pump they had to remove back seat while doing that the technician broke the rear cup holder and left broken pieces on the In order to get to the fuel pump they had to remove back seat while doing that the technician broke the rear cup holder and left broken pieces on the floor behind the driver seat Nobody said anything about that and I found that after I got home I felt a little disrespected ... I called the advisor and all he said was "Ok I will pass it on..." I think the customer should be informed about things like that... More

Low pressure, extremely relaxed purchaing envrionment I have to say that Chapman BMW in Chandler and John Stanley offered the best vehicle buying experiences I have ever had. The entire staff was happy a I have to say that Chapman BMW in Chandler and John Stanley offered the best vehicle buying experiences I have ever had. The entire staff was happy and friendly and John Stanley was extremely personable and made the experience very calm and relaxed. Everything was no pressure, no hassle and John spent lots of time explaining the "bells and whistles" of the car, inside and out during our test drive. I really felt welcomed into the BMW family by John, Ryan (in finance) and the entire team there. Thanks guys! More

Exceptional Service Tony D and the entire BMW Service Staff at the Chandler location are always so prompt, helpful, & honest. I have been purchasing my vehicles and havin Tony D and the entire BMW Service Staff at the Chandler location are always so prompt, helpful, & honest. I have been purchasing my vehicles and having any necessary performed there for years. More

My First BMW I drove down from Las Vegas to buy my first BMW. I was able to get the monthly payment that I wanted, which was great. I was real happy about that. I drove down from Las Vegas to buy my first BMW. I was able to get the monthly payment that I wanted, which was great. I was real happy about that. The salesperson was good. It was not a bad experience, but it wasn't amazing. My father suggested that I buy from Chapman BMW, but I did not know that there were two. I went to the wrong one. My only and biggest complaint is the fact that the car that I picked out had scratches all over it, the bumper was damaged, rock chips on the hood. The salesperson did not tell me about the damage, until I walked in and saw the car. I saw pictures online and it appeared to be very clean.... Then told me there is nothing they can do. Of course, If I had a bigger down payment I could get something else, but just the fact that he did not tell me that there was obvious damage really upsets me. I drove 5 hours to get the car, I would not have done it if I knew the car was damaged. I ended up buying the car, with my credit and down payment amount I left with the feeling of I guess that is what I get. WHY DIDN"T HE TELL ME ABOUT THE SCRATCHES!! My estimate to get everything fixed was $2500.00 Never going back. More

Continued Excellence When I made the decision to switch from GM products for over 20 years, it was difficult as a native Detroiter. However, the experience I receive from When I made the decision to switch from GM products for over 20 years, it was difficult as a native Detroiter. However, the experience I receive from Jeremy Wittig the few times I have been there have made those fears disappear. Not only does Jeremy always take care of my car, but he always has a smile on his face and asks how I am doing. Most customer service experiences are not as inviting. I have called Jeremy to ask about how to use functions on the car and he always knows what to do. I wouldn't hesitate to suggest Chapman to anyone as long as Jeremy is there! Keep up the great service! More

Amazing Service Went in there with out a scheduled service appointment, but they took care of me right away and the service area was really clean and they had some gr Went in there with out a scheduled service appointment, but they took care of me right away and the service area was really clean and they had some great attendants offering coffee or water to the waiting/new customers! Great place to go for services! More

couldn't be happier with my vette Thanks to John Stanley for blowing me off through email and phone I decided to go down to Chapman BMW to look at a 2011Corvette where I met Alexander Thanks to John Stanley for blowing me off through email and phone I decided to go down to Chapman BMW to look at a 2011Corvette where I met Alexander Smith who was very helpful. He listened to the kind of deal that I had in mind and made it happen. Thanks to Alexander I now own the car I've been wanting since I was a kid. Excellent job Alexander Smith! More

Matt Konecek is the best service advisor ever! Matt has been my service advisor for many years. I really appreciate his dedication to his customers and I would not hesitate to recommend him. Matt has been my service advisor for many years. I really appreciate his dedication to his customers and I would not hesitate to recommend him. More