Chapman BMW Chandler

Overall a very good experience Alexander helped me through my experience of buying a new BMW, he was nice, practical, and very knowledgeable, Overall I'm happy with my purchase. Alexander helped me through my experience of buying a new BMW, he was nice, practical, and very knowledgeable, Overall I'm happy with my purchase. More

Recall notice, service I Recently moved to the Phoenix area and used an independent to service my car. I received a recall notice from BMW and took my car to Chapman. The se I Recently moved to the Phoenix area and used an independent to service my car. I received a recall notice from BMW and took my car to Chapman. The service I received was excellent, not only did they take care of the recall but did a complete courtesy check of the car. They provided me with the information and never pressured to do any additional work. If you are looking for quality service, I would recommend Chapman BMW to you. More

Never a bad experience! I have bought two cars from this dealership and we have never had a bad experience. Tony DiSalvo is so kind, professional, and accommodating. He remem I have bought two cars from this dealership and we have never had a bad experience. Tony DiSalvo is so kind, professional, and accommodating. He remembers details of our past interactions and makes you feel at ease. I will always have a BMW because of the value and quality of service on and off the road. Thank you for going above and beyond what a dealership does. More

Service Excellent dealership! Vince Adams is an Outstanding Service Manager, very knowledgeable, friendly, and helpful. I would highly recommend this BMW de Excellent dealership! Vince Adams is an Outstanding Service Manager, very knowledgeable, friendly, and helpful. I would highly recommend this BMW dealership, as the Service Department is very focused on Customer Service! More

Solid customer service I have been in sales for better part of 20 years so I'm always critical of high pressure tactics, and aggressive sales people. In fact I dislike bein I have been in sales for better part of 20 years so I'm always critical of high pressure tactics, and aggressive sales people. In fact I dislike being around sales people so much I took my search to internet and did the entire transaction via email (until the very end when I placed a phone call) and corresponded with their internet sales dept. Philip Mattice at the Chandler, AZ, Chapman BMW was authentic, honest, patient and courteous. I certainly was not the easiest client to work with, and Philip hung in there and over delivered. If you are going to buy a car at Chapman I would hit their website, and when that little pop up window shows up and they ask for you to start chatting, just type in what you are looking for and then ask for Philip Mattice. The guy isn't a slick used car salesman, and if you like a soft spoken, humble and honest sales person, then you hit the jackpot. In the end, I trusted his judgement so much I pretty much bought my car sight unseen, and I was thrilled with the outcome. In addition to Philip, when I got to the dealership, the three people I dealt with were fantastic! More

Best Car Leasing Experience I have Ever Had Worked with JJ Garcia and Sales Manager Renate Steinbach this weekend. Probably the best and easiest car buying experience I have ever had. Very hon Worked with JJ Garcia and Sales Manager Renate Steinbach this weekend. Probably the best and easiest car buying experience I have ever had. Very honest, very straightforward, total all around exceptional experience. Drove all the way from North Scottsdale to do business with this dealership. Would highly recommend. More

Been going there for 5 years I always work with Mike Reeves and he is great. He is responsive, friendly, trustworthy, and attentive. In the last 5 years i've even recommended hi I always work with Mike Reeves and he is great. He is responsive, friendly, trustworthy, and attentive. In the last 5 years i've even recommended him to my brother and sister who both have BMWs whenever they needed service and they've always been met with professionalism. Thanks Mike!!! More

Save Yourself the Hassle and Some Money Too What a big mistake I made in believing that Champan BMW's service department could do a better job than an ordinary glass replacement company when it What a big mistake I made in believing that Champan BMW's service department could do a better job than an ordinary glass replacement company when it came to replacing the windshield on my almost brand new 2014 535i. For the privilege of paying a grand total of $1,949.65, I got a dirty car back with scratches and a poorly installed windshield. In their opinion, the job was 99.9% correct. What a joke! If you want to go somewhere you can pay a premium for poor service, not even an apology by the way, then this is the place for you. No wonder they had me pay first before showing me the car. More

A little disappointed this time Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12. I inquired about having my Previous experiences were wonderful; however, I was a little disappointed with my overall experience on 2014, July 10-12. I inquired about having my wife's car detailed. I received a call back from my normal service representative. He seemed disturbed and stressed. Based on previous experience, I figured this was just an anomaly. I received a phone call from BMW stating that my car needed service. I asked if I could just drop the car off early on Thursday. The receptionist told me to just stop by anytime after 1230. I was able to drop the car off around 230P; however, I was not attended to for 30mins. Finally, I inquired with my service rep. He appeared frustrated. I told him that I just needed to drop the car off. He said that our appt was at 1230 and that he was slammed. I told him that there was a misunderstanding and that the receptionist told me to arrive after 1230. The next day, I picked up the car. The service rep seemed to be okay. I drove the car about 20miles before receiving several errors relating to the DSC Braking system and a cruise control malfunction. I called my service rep and left a voice mail. Finally, I called BMW service on Saturday. I dropped the car off and asked that it be kept under cover the entire time since it was just detailed. On Monday, I was told that these issues occur when the angle sensor is not calibrated or reset after the job. I asked if this was a normal occurrence and why it was not detected after the work was completed. I was told that it just happens after 20miles of driving so it can't be detected during their test-drive. I didn't receive any apologies for any of the inconveniences. Though I will still use Chapman for my vehicle service for the remainder of my service contract; however, I will not be extending my contract. More