Chapman BMW Chandler

I'm so happy I bought my BMW from Chapman Chandler! These people are outstanding. All departments are top notch. As a new BMW owner it gives me great peace of mind to work with such professionals. These people are outstanding. All departments are top notch. As a new BMW owner it gives me great peace of mind to work with such professionals. More

Recall service campaign. Stacey Moore by far is the most professional service advisor I have dealt with in regards to both of our BMW vehicles. He takes time to explain all th Stacey Moore by far is the most professional service advisor I have dealt with in regards to both of our BMW vehicles. He takes time to explain all the work that needs to be done. A very well rounded advisor, willing to share everything he knows about the particular parts being repaired or replace and its relation to the car. Awesome guy, I give him 110 % in professionalism, expertise, and customer service. Chapman should be proud to have him on their team. More

Service at Chapman BMW - Chandler Andy R is my service agent. He cares and always does an excellent job in greeting me, understanding my needs, having a loaner vehicle. We have had s Andy R is my service agent. He cares and always does an excellent job in greeting me, understanding my needs, having a loaner vehicle. We have had some unusual situations and he really cares. Sometimes I feel like the owner of Chapman is working with me when I work with Andy. This is my third BMW and could not be happier. Also big thanks to Randy Scott, General Manager and Service Manager. You make lemons into lemonade. More

Our First BMW Experiance When we walked into Champman BMW, I had no intention of getting a BMW. I'm was looking to get my wife a 20 year anniversary gift and she was already When we walked into Champman BMW, I had no intention of getting a BMW. I'm was looking to get my wife a 20 year anniversary gift and she was already sold on getting a Lexus IS250. But we wanted to see all our options. And we went to every dealership in the category. Then we walked into BMW. Our salesman Richard Schneider approached us and my first impression of him was not so good. He came off very strong and aggressive. Before he ever showed us a car he sat us down to get to know us. I quickly realized that he was very knowledgable, honest, and strait forward. He truly believed in his product, and strongly made a difference in which vehicle we choose. He actually listened to what we wanted and what we were looking for! And then delivered!!! This Mineral White 328i is exactly the vehicle my wife was looking for, and I'm proud to say we have no buyers remorse. Thank you Richard for listening to our requirements, and actually delivering on them. Thank you for honoring all our requests, and delivering on all your promises (written or not). Most of all Richard, thank you for showing us a quality automobile, one that we will truly enjoy for years to come!!!! More

Bench mark customer service Andrew Rummell is a shining example of outstanding customer service! I recently went in for some recall work and Andrew handled all aspects of my exp Andrew Rummell is a shining example of outstanding customer service! I recently went in for some recall work and Andrew handled all aspects of my experience with class and professionalism. Additionally, I had a small issue with my service loaner. Not only was Andrew diligent with his outstanding customer support but he was also supportive and thorough in its resolution. Turned out that the issue was an existing matter the dealership was aware of and quickly resolved the matter on my end as well. Overall, without Andrew's commitment to customer service and his diligence to the customer experience, I would have encountered a financial payment in error. Again, great customer support, great customer service and superb loyalty to BMW customers. Give Andrew a bonus! Well deserved!!!! 10s across the board. More

Great buying experience Just bought a new 335i. Only planned on test driving a 320i and then going to test drive a mercedes but Deven our salesperson was so pleasant to work Just bought a new 335i. Only planned on test driving a 320i and then going to test drive a mercedes but Deven our salesperson was so pleasant to work with, we spent more time than planned checking out the different options, colors, etc. We test drove more than one car and I was very pleased with the final price and absolutely love the car. Highly recommend working with Deven. Keith More

Tony is....GRRRRReat! Tony DiSalvo always provides me with a service experience that exceeds my expectations. When it comes to servicing my vehicle, he clearly is dedicated Tony DiSalvo always provides me with a service experience that exceeds my expectations. When it comes to servicing my vehicle, he clearly is dedicated to ensuring that I am back on the road as quickly and safely as possible. As always, I thoroughly enjoyed working with Tony in all aspects of my latest appointment. Tony deserves 10 stars! More

Smooth transaction I've had my share of buying cars but this dealer was great starting from their sale advisor Deven Price. They are very professional and not pushy at I've had my share of buying cars but this dealer was great starting from their sale advisor Deven Price. They are very professional and not pushy at all. The whole time we just communicated via email and only at the time of purchase is when we actually spoke and met. More

Simply Awesome I have been to several BMW Dealerships to service my BMWs and Chapman BMW is rated #1 in my book. My Service Advisor Kris Mason has gone above and be I have been to several BMW Dealerships to service my BMWs and Chapman BMW is rated #1 in my book. My Service Advisor Kris Mason has gone above and beyond the "Call of Duty" in handling my vehicle service issues. His experience and knowledge in relaying information to a layman is quite impressive--just simply awesome! I look forward to another service experience in 11k miles. More