Chapman BMW Chandler

Routine maintenance + repair Superior service. Prompt, efficient, friendly. The team reminded me of service that I needed (which I wasn't aware of) and that was covered under my Superior service. Prompt, efficient, friendly. The team reminded me of service that I needed (which I wasn't aware of) and that was covered under my warranty. More

Fantastic I have been accustomed for 8 years and three vehicles, Vince Adams and Don King have been stellar representatives for this Chapman BMW dealer......... I have been accustomed for 8 years and three vehicles, Vince Adams and Don King have been stellar representatives for this Chapman BMW dealer............very grateful to have this experience when customer service in general is a thing of the past for all other companies !! More

Service visit My service adviser, Mark, is outstanding, a real professional, who is extremely thorough in everything he does. I've never had better anywhere i have My service adviser, Mark, is outstanding, a real professional, who is extremely thorough in everything he does. I've never had better anywhere i have ever been or with any other make of car. Maralin C. More

Service Visit I have always split my service visits between N Scottsdale BMW and Chandler, and have always purchased my vehicles from N Scottsdale. After my last v I have always split my service visits between N Scottsdale BMW and Chandler, and have always purchased my vehicles from N Scottsdale. After my last visit and the time I've got to know Matt Kopeck ( Service Dept ) I will never service and or buy from N Scottsdale. Matt's personality and service are second to none and make the inconvenience of visiting a dealership a true pleasure. David Jorgensen More

Recall/Service on new BMW Absolutely wonderful Service Department, especially Jeremy Wittig. Chapman is very fortunate to have him in the staff. He is very prompt, courteous, Absolutely wonderful Service Department, especially Jeremy Wittig. Chapman is very fortunate to have him in the staff. He is very prompt, courteous, and a pleasure to work with! In Sales Tim Smith is another example of professionalism and excellent Customer Service! Would never go anywhere else than Chapman BMW for all my car needs. More

Outstanding Customer Service I've been a customer of Chapman BMW Chandler since they opened (and prior to the Chandler opening when the dealership was on McDowell road). The custo I've been a customer of Chapman BMW Chandler since they opened (and prior to the Chandler opening when the dealership was on McDowell road). The customer service as a whole is consistently excellent. Everyone from the dealers, service advisors, and receptionists always greet quickly and go over and above to ensure my satisfaction. I have a choice not only in dealerships, but also in the type of car I choose to drive. Because of the outstanding service I've received over the years, I'm a loyal customer to BMW. More

Recent Service Visit David Pence, your service representative and my service contact, is second to none. Mr. Pence is courteous, patient, professional and always has a smi David Pence, your service representative and my service contact, is second to none. Mr. Pence is courteous, patient, professional and always has a smile. He contacted me regarding the service need, and when I brought my vehicle in, he had searched to provide my requested needs.. I feel that he is an asset to your dealership, and works to uphold the values that you have set for the company. Itis always a pleasure to work with Mr. Pence. More

I'm sold on Chapman BMW. Both Richard and Brian were wonderful to deal with. We had an unpleasant experience at a difference dealership. After leaving Chapman BMW we left with Both Richard and Brian were wonderful to deal with. We had an unpleasant experience at a difference dealership. After leaving Chapman BMW we left with all smiles and a new car.. More

Do not look at your owners manual I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power stee I tried putting in coolant in my BMW, manual showed a picture indicating the coolant reservoir. Turned out the manual was wrong! It was the power steering reservoir instead! They said the manual while being correct for my model, that it was a generic manual and may or may not reflect my car! There was no alternative picture to show variances amongst models, yet they said it was my fault for following the manual ! Accused me of being irresponsible and that I shouldn't have opened the hood of my own car! The arrogance and the lack of courtesy from Chapman BMW was the worst experience I ever had, and I've owned BMW's for 20 years ! Well they lost me today as a customer and if you have an owner's manual ? Don't bother, it doesn't necessarily represent your car, and if you follow it like I did, well be prepared to pay for service .... What a joke! More

Alignment Took our 328I in for 4 well alignment. Our vehicle was done in a very short time. The vehicle was even washed for us. Our service tech Tony explained Took our 328I in for 4 well alignment. Our vehicle was done in a very short time. The vehicle was even washed for us. Our service tech Tony explained everything on what had been completed. After arriving back home Tony contacted us to see if our vehicle had performed as expected after service. Great service & dealership. More