Chapman BMW Chandler

Excellent Service I took my Z4 in with a problem with my AC. Jacob was my service advisor. He took excellent care of my issue and after many months of dealing with no A I took my Z4 in with a problem with my AC. Jacob was my service advisor. He took excellent care of my issue and after many months of dealing with no AC, he took care of it swiftly and I didn't get taken to the cleaners. He also spent time answering all of my questions. All-in-all, it was a pleasant experience. I would recommend Chapman BMW. ELYSE More

Somewhat disappointing! My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determin My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determined that it would be better for me to get a new battery installed. I did elect to have a new battery installed, at a total cost of $500.00. This included the check, $145.00 rolled into the total cost of the new battery and having my battery registered (to insure that all systems were set to the new battery. To me this total price seemed excessive! I was advised that I could get a battery elsewhere and install it myself; however, that the registration may not work for all things. Guess I was a captive person needing a battery and feeling that all would be done correctly. Bird in the hand type of thing. I was given a loaner and left for several hours and returned and again my service advisor, David Pence, provided excellent service. Paid my $500.00 and my wife and I drove off. Only got a short distance, NO AC. We had to immediately return and my service advisor immediately took the car back to the technician. He returned, apologized for the failure of the technician to properly register all my vital settings, mainly my AC. I personally found this hard to believe that my AC and ALL other setting wasn't checked prior to allowing me to drive off. This makes me think that what else may not have been done that should have. Considering what I paid for this BATTERY, I should have gotten a $500.00 job! More

Best service department I have ever been to. Your dealership has the best service department I have ever been to. No waiting. Car is done when it was promised. Car is clean and ready for me wh Your dealership has the best service department I have ever been to. No waiting. Car is done when it was promised. Car is clean and ready for me when I get there. My service advisor, Michael Reeves is so professional. Pleasure doing business with you. More

Best experience This was 2nd Beemer we purchased this dealership. Process was quite simple and everything was done as planned and agreed, will do business again next This was 2nd Beemer we purchased this dealership. Process was quite simple and everything was done as planned and agreed, will do business again next time. More

Courteous and friendly staff/excellent service skills I am always impressed with the courteous, friendly and unassuming staff. In particular, Jacob Malburg, exceeds expectations of a service adviser. I am always impressed with the courteous, friendly and unassuming staff. In particular, Jacob Malburg, exceeds expectations of a service adviser. The maintenance I receive is always first-rate, as expected of a premium car dealership. I have no complaints of their service staff. More

Excellent Customer Service My service adviser Kris Mason is a true asset to Chapman BMW. He always provides me with excellent customer service. He makes the whole process of g My service adviser Kris Mason is a true asset to Chapman BMW. He always provides me with excellent customer service. He makes the whole process of getting my car serviced simple and with ease. More

EXCELLENT SERVICE My vehicle has been in for its service when needed, Very pleased with our Service Helper. Everything has been done according to what needed to be d My vehicle has been in for its service when needed, Very pleased with our Service Helper. Everything has been done according to what needed to be done. Very Pleased!! More

Best Ever Service !! Hands Down To My BMW Dealership Let's just say , Vince , at Champman BMW is your man ... Not saying the others aren't great ( never needed to see anyone else ) but let's say I've bee Let's just say , Vince , at Champman BMW is your man ... Not saying the others aren't great ( never needed to see anyone else ) but let's say I've been going to Vince for almost two years now for any issues and he takes care of my needs immediately , without hesitation . This time around my car come up on some mechanical issues , which came out to a cost that would have put a dent in my pocket book .. I'm talking $4k in fixes ..... However !!! Wait For it ..... My Representive , Vince , went Above & Beyond what I've ever expected from any service center , regardless of Luxury or not , and found things that no one else would have even thought to ask for ... He not only took care of me , but saved me thousands , and now my car is purrrrrring like a beauty !!!! Thank Vince , and thank you Champman BMW !! I'll never go anywhere else ???? More

Total satisfaction. With this being the 2nd 650 that I have owned I have been to 4 different dealerships since 2010. Nothing is even close to the kind of service that Cha With this being the 2nd 650 that I have owned I have been to 4 different dealerships since 2010. Nothing is even close to the kind of service that Chapman in Chandler gives. I have with out question the BEST SERVICE REP that i have ever had. Matt Konecek is so far above anybody that has taken care of my car its amazing. Its so nice to know when my car is at Chapman I have total piece of mind knowing it is in good hands. Thank you Chapman for having such a super person to take care of your Customers. More

Routine Service This was the first time we used our routine service contract and all I can say is that my wife and I are overwhelmed with the friendly and professiona This was the first time we used our routine service contract and all I can say is that my wife and I are overwhelmed with the friendly and professional service we received. Vince Adams went above our expectation to see that we were happy and our car was in tip-top condition. He even went out to our car and set up our blue tooth for both of our cell phones. We actually purchased an extended warranty to be sure that our car will remain in excellent condition for years to come! More