Chapman BMW Chandler

Excellent car buying experience Henry Wang at Chapman Chandler was awesome and was very pleasant to work with. He called after several times to check on everything which I thought wa Henry Wang at Chapman Chandler was awesome and was very pleasant to work with. He called after several times to check on everything which I thought was great! I love my x5. More

Service Dept/New BMW Owner I am a BMW owner for the first time. I have had it serviced at Chapman BMW Chandler for the past year. Service consultants have been courteous, respec I am a BMW owner for the first time. I have had it serviced at Chapman BMW Chandler for the past year. Service consultants have been courteous, respectful, and very professional. My service consultant is longer employed there, however they assigned me to Jeremy. Jeremy was awesome and had me in and out with a loaner within ten minutes. Jeremy followed and called me to let me know my vehicle was ready. When I arrived Jeremy was busy, but Kris who's office is right next to Jeremys' offered to take care of us since Jeremy was busy. How is that for service? As long as I'm treated with this much common courtesy and porfessionalism I will take my business to Chapman BMW Chandler. Thank you Jeremy and Kris! Also, the cashier took the time to find me a cover for my key (a red one). She called for a stock check and was relentless in taking care of her customer. This place is awesome!!! More

Service Excellent service - Andy Rummel was great! I would recommend both the dealer and Andy to anyone looking for good honest service. The work was complet Excellent service - Andy Rummel was great! I would recommend both the dealer and Andy to anyone looking for good honest service. The work was completed timely. More

Always great service at Chapman BMW I have owned BMW's since the late 1970's, always purchased and serviced by Chapman, and have always found their service department has been efficient I have owned BMW's since the late 1970's, always purchased and serviced by Chapman, and have always found their service department has been efficient and honest. In this manner they have allowed me to keep my BMW's running well for 6-7 years until new models come out. Service Adviser Vince Adams has always been helpful by keeping maintenance issues up to date, and even managing acute repairs the same day needed. I have even had the necessity to use their body shop on Kyrene in Tempe, where they do impressive restorative work. More

Terrific experience at Chapman BMW Chapman BMW is an impressive modern dealership – this was the first thing that caught our attention when we pulled in. As soon as we parked, we were a Chapman BMW is an impressive modern dealership – this was the first thing that caught our attention when we pulled in. As soon as we parked, we were approached by Tim Smith, the client advisor at the BMW. He guided us to the huge parking garage where new cars are hidden from Arizona's damaging ultra-violet and infra-red radiation, an unexpected and great feature of the dealership. Tim's personality is a different story (in a great way of course !). So far he is the best salesman we have ever met in the US or Germany (and we dealt with quite a few). He is a real expert in what he does. Tim is highly knowledgeable, super professional and very passionate about the BMW brand. Tim has a keen mind, he listens to you and quickly understands your needs and preferences. He is honest, never pushy, he is also very good at all the modern high-tech features of BMW. Most importantly, Tim was able to get us a very good deal. It was not easy to do, but he fought for us like a soldier. We would absolutely buy another car from him and highly recommend Tim Smith as your salesperson. More

My Service Advisor is better than yours I absolutely.. love the people that have helped my spouse and I from. My ... sales.girl to my ..service advisor is the BEST..very pleasant gentleman. I absolutely.. love the people that have helped my spouse and I from. My ... sales.girl to my ..service advisor is the BEST..very pleasant gentleman.. .... More

Service Advisor Report Just want to share my continued awesome experience with my service advisor Mr. David Pence at Chapman BMW. I have worked with David for over a year no Just want to share my continued awesome experience with my service advisor Mr. David Pence at Chapman BMW. I have worked with David for over a year now. He has always taken good care of me & my 335xi. Whatever he says he does! He is always upfront with me & very informative. His knowledge of his trade & BMW's is unbelievable & very impressive!!! I would recommend Chapman & David Pence to anyone looking for a solid service advisor for their BMW!!! I will continue to see David for the life of my BMW! Thanks Jon Holcombe More

Excellent service. Excellent service advisor Took my car in for warranty service and service advisor was awesome! As he has been on two other visits. The dealership promotes and requires excellen Took my car in for warranty service and service advisor was awesome! As he has been on two other visits. The dealership promotes and requires excellent customer service and it is given! More

Excellent Service I took my Z4 in with a problem with my AC. Jacob was my service advisor. He took excellent care of my issue and after many months of dealing with no A I took my Z4 in with a problem with my AC. Jacob was my service advisor. He took excellent care of my issue and after many months of dealing with no AC, he took care of it swiftly and I didn't get taken to the cleaners. He also spent time answering all of my questions. All-in-all, it was a pleasant experience. I would recommend Chapman BMW. ELYSE More

Somewhat disappointing! My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determin My service advisor was extremely professional and very thorough as usual. I brought my BMW 2008 750 Li in for a battery check. After it was determined that it would be better for me to get a new battery installed. I did elect to have a new battery installed, at a total cost of $500.00. This included the check, $145.00 rolled into the total cost of the new battery and having my battery registered (to insure that all systems were set to the new battery. To me this total price seemed excessive! I was advised that I could get a battery elsewhere and install it myself; however, that the registration may not work for all things. Guess I was a captive person needing a battery and feeling that all would be done correctly. Bird in the hand type of thing. I was given a loaner and left for several hours and returned and again my service advisor, David Pence, provided excellent service. Paid my $500.00 and my wife and I drove off. Only got a short distance, NO AC. We had to immediately return and my service advisor immediately took the car back to the technician. He returned, apologized for the failure of the technician to properly register all my vital settings, mainly my AC. I personally found this hard to believe that my AC and ALL other setting wasn't checked prior to allowing me to drive off. This makes me think that what else may not have been done that should have. Considering what I paid for this BATTERY, I should have gotten a $500.00 job! More