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Chapman BMW Chandler

Chandler, AZ

3.5
749 Reviews

7455 West Orchid Lane

Chandler, AZ

85226

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Showing 749 reviews

August 04, 2015

Amazing Car buying experience!!!! I was working with John Stanley to lease new BMW but than ended up buy Used car from them. I would say, I had an amazing experience buying a car from More

by Sunil Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stanley
August 04, 2015

Service is again fantastic If you have any issues with your BMW, take it to Vince Adams at BMW Chandler and he will take care of all your needs. He is professional and prompt an More

by Dave K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Adams
August 02, 2015

Extremely Professional Sales Team Ryan Dorfman went far above and beyond to help my family purchase a vehicle from Chapman. No games, no hidden fees, no haggling on price, just profess More

by MFRaptor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dorfman
July 24, 2015

Misleading Add Ons We recently purchased a 2015 BMW 435i xDrive Coupe. The finance department was misleading about the cancelation of extended maintenance contracts. Thi More

by ArizonaTravis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Deven Price, Giuseppe Ferrara
Aug 11, 2015 -

Chapman BMW Chandler responded

Mr. Robinson, I apologize about the misunderstanding. When you purchased your vehicle you also purchased several items to help protect your new car including an extended warranty, tire protection, paint protection and the BMW maintenance program. All of which are cancellable except the maintenance it must stay with the vehicle. That is BMW’s policy not ours. I believe that is where the confusion came in with purchasing three things that are refundable and one that is not. If I can be of assistance in the future and maybe try and help you on your next purchase by reducing the price to help compensate I would be happy to help. Christine take a look at this and let me know what you think. Garrett got back to you on the others correct? Mathew W Dresp General Manager Chapman BMW Phone (480) 344-4BMW(4269) E-Mail matdresp@chapmanchoice.com

July 19, 2015

Enjoyable Car Buying Experience Started working with Peter Cramer online to purchase an X4. Entire process was efficient, smooth and actually enjoyable! I could definitely tell he e More

by TBurkhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Cramer
July 16, 2015

Excellent dealership for anything. 4 cars purchased there and all the servicing needed. Our salesman went above and beyond and came in on his day off. More

by PHXATC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Wang
July 10, 2015

Employee review I had a very good experience buying my new vehicle. John Stanley went out of his way to answer my questions and offer explanations. Everyone I had c More

by Rie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stanley
July 02, 2015

Chapman BMW Shelia Long with Kenneth Smith I worked with Kenneth Smith Jr. when I purchased my 2nd BMW. Kenneth went out of his way to make me happy! From finding the vehicle I wanted at the pr More

by shelishis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Smith Jr.
July 01, 2015

Great Customer Service at Chapman Chandler I've been a customer at Chapman BMW since 2009 - Tony in Service has always been my rep and he's great! Always reachable and very responsive. Gets me More

by S20053
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni Disalvo
July 01, 2015

Good service Personnel is friendly and knowledgeable. Service is great. There is shaded curb service for drop off and pickup. Exceptional waiting room with coff More

by MiMi8910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Desalvo
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