Chapman BMW Chandler

Chapman Collision Center I will never work with Chapman Collision Center again. Around March 20th my white 530i was admitted for an insurance claim against the rear bumper. I I will never work with Chapman Collision Center again. Around March 20th my white 530i was admitted for an insurance claim against the rear bumper. I went in, received a quote and asked them if they could take care of some other body work while the car was in the shop. They marked on the car with a yellow marker circling the places I wanted them to look at and even wrote it down on the form that I would like an estimate for the trunk and that I would pay for the mirror to be replaced. They called me and said the vehicle was ready to be picked up, then when I arrived I was informed that it was not yet ready. Two days later, it really was ready...sort of.. I still had no estimate on the trunk and the mirror was not fixed. The bumper that was covered under the insurance claim looked excellent, so the work that they did do was done well. The agent I was working with apologized and said he would track down a mirror and get a quote, which still hasn't happened. I called and spoke with the manager, who assured me this was not the normal, though i'm still mirrorless. The front desk was great at contacting the rental car agency and made that process seamless, even negotiated an upgrade for free. End note: If it isn't in the insurance claim, or you have multiple requests, be prepared to be without a car multiple times. More

My break light came on after two week after service I took my car two days before my Warrenty ran out cause of noise during breaking. They said it was fine and it was 8 mm...Two week later the sensor ca I took my car two days before my Warrenty ran out cause of noise during breaking. They said it was fine and it was 8 mm...Two week later the sensor came on that mean they never checked my back breaks... More

Great service in a short timeframe Some warning lights on the dash lit up as my wife was leaving to drive across town. Decided to stop by the dealer to see if there was a simple solutio Some warning lights on the dash lit up as my wife was leaving to drive across town. Decided to stop by the dealer to see if there was a simple solution. We didn't get there until around noon so weren't sure they could get anything done by the end of the day. They took the car, diagnosed the problem and did several additional services (windshield wipers, fixed an erroneous reading saying brakes needed service) and got the car back to us by the day's end. As we were leaving town the next day, getting our issues resolved was critical. The also put us in a loaner which allowed us to do all our errands while they fixed the car. Our service Advisor, Vince Adams, went above and beyond to help get us going again. More

Battery & Service I went in after my battery died. I didn't have an appointment, but they took me right in. They replaced my battery, did an inspection, and notified me I went in after my battery died. I didn't have an appointment, but they took me right in. They replaced my battery, did an inspection, and notified me of a couple other things that needed attention. David Pence explained everything. He was great. My only complaint is it always seems to cost too much. Such as it is! More

Top performance Had excellent and professional service even requesting it on very short notice. This is flexibility on top of friendly and exceptional attendance to c Had excellent and professional service even requesting it on very short notice. This is flexibility on top of friendly and exceptional attendance to customer needs. Bravo.!!! More

Excellent service! I've dreaded bringing past cars into the dealership for repairs, but I have no complaints bringing our BMW's into Chapman when working with Tony. He' I've dreaded bringing past cars into the dealership for repairs, but I have no complaints bringing our BMW's into Chapman when working with Tony. He's always happy, helpful, and explains everything very well - he's got a great personality too! Thanks Tony! More

Pinnacle of Customer service a huge huge thank you to my service advisor Andy Rummel. I drive over 100 miles to get to this dealership because I know he will bend over backwards t a huge huge thank you to my service advisor Andy Rummel. I drive over 100 miles to get to this dealership because I know he will bend over backwards to make things happen...it's that good! I don't trust my car to any other place; always efficient, always on point. Thank you thank you thank you for all you've done to make sure each and every time my car needs work that every detail is attended to!! More

Making luxury car service over the top satisfying! I bring my BMW here to get check ups, and warranty work done, and could not ask for a better experience. Kris is always very helpful, knowledgeable, a I bring my BMW here to get check ups, and warranty work done, and could not ask for a better experience. Kris is always very helpful, knowledgeable, and kind!! Always very quick with getting me in a loaner car so I can get back to my day! I feel like the staff is making sure you are satisfied, and not waiting around for someone/something. I am always impressed by the fact I am never waiting, they have me in and out of there! Being my first luxury car, I am over impressed with BMW, they maintain their "Ultimate Driving Machine"s standard, by making sure their customers are continuously satisfied! More

Outstanding customer service This is my 3rd BMW, and would have probably been my last. Fortunately for me I moved from northern California to Chandler, AZ 2 months ago. I met an This is my 3rd BMW, and would have probably been my last. Fortunately for me I moved from northern California to Chandler, AZ 2 months ago. I met an incredible young man named Matt who changed my whole outlook on getting my BMW serviced at a dealership. His warm and friendly demeanor and product knowledge was amazing. I will definitely be returning for all of my services to Chapman BMW and Matt Konecek. Thank you so much Matt for returning my trust to a BMW dealership. More

Above and beyond every expectation. From the time we pulled up to the dealership to the finance dept we were treated with respect. We purchased a 2012 535i cpo for myself and a 2015 32 From the time we pulled up to the dealership to the finance dept we were treated with respect. We purchased a 2012 535i cpo for myself and a 2015 328I for my fiance. We couldn't believe how painless the experience was. We were introduced to the service dept, the GM of sales, and the complete staff. We both looked at each other after we signed the papers and new we were family. Thank you to the staff at Chapman for making us feel at home. More