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Chapman BMW Chandler
Chandler, AZ
748 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 16, 2022
Moved to Chapman from Jupiter, Florida two years ago. My service experience at Chapman has been exemplary. I've been lucky enough to have Jonelle as my service rep the last two routine visits and she's My service experience at Chapman has been exemplary. I've been lucky enough to have Jonelle as my service rep the last two routine visits and she's a great example of the kind of employees Chapman hires - always professional, courteous, helpful, and caring. I recently purchased my lease from Chapman and the great service I've received there for the past couple of years was major reason behind that decision. Steve Hafner More
by Lightfoot
Employees Worked With
Jonelle
April 17, 2022
My sister in law purchased a used car here. Fast forward a month and the transmission is out, and they are offering her ZERO assistance. They had to have known this car had issue when they sold Fast forward a month and the transmission is out, and they are offering her ZERO assistance. They had to have known this car had issue when they sold to her yet they don't even care that a single mother, in the middle of moving, now has no car. We definitely understand the risks of buying a used car but when they LIE to her and tell her its a certified used vehicle just to have it die a month later, that is bad business plain and simple. Very disappointed in the entire staff and this establishment as a whole. More
by zthomp1
Employees Worked With
Chapaman Auto Marketing
April 01, 2022
Fantastic to work with. Handled most of the process virtually. Was only at the dealership for a couple of hours to finalize the transaction. Specifically worked with Dave in Handled most of the process virtually. Was only at the dealership for a couple of hours to finalize the transaction. Specifically worked with Dave in sales and JJ in finance. Both top-notch. More
by Swift
Employees Worked With
Dave Pruitt and JJ, Chapaman Auto Marketing
March 24, 2022
Steve Berg is the best salesman I have ever had the honor of working with. He listens to you and finds what you are looking for. He won't waste your time trying to upsell you. His honesty is refreshing. of working with. He listens to you and finds what you are looking for. He won't waste your time trying to upsell you. His honesty is refreshing. He is friendly, intelligent, and respectful. This was the best car buying experience of my life and I love my car. More
by JKidby
Employees Worked With
Steve Berg, Chapaman Auto Marketing
March 09, 2022
We’ve bought multiple BMWs from Chapman! Jeff is awesome to work with (3 cars and counting) and everyone from reception to the shop, finance to IT has been exceptional! We won’t buy anywhere Jeff is awesome to work with (3 cars and counting) and everyone from reception to the shop, finance to IT has been exceptional! We won’t buy anywhere else! More
by skjo6769
Employees Worked With
Chapaman Auto Marketing
March 05, 2022
I don’t recommend to buy or service a car from them I bought a new bmw with defects paint I spoke to bmw and bmw told me to contact dealership in chandler the place I bought the car from here’s what they bought a new bmw with defects paint I spoke to bmw and bmw told me to contact dealership in chandler the place I bought the car from here’s what they offer to send it to paint shop they told me it will be factory paint I said how is gonna be factory paint adding a new paint on top of the original paint won’t make it factory I bought a new car not to have paint on it I’m not sure how they do business I guess they hide all the defects on there car and they call it factory certified you people should be careful because champman bmw in chandler will tell you the car is new or certified but be careful because they will be lying to you my car missing paint the only thing Mr. Tony said I understand that won’t be good adding paint on the car but that’s what his dealership off so I paid $100k plus on a car is gonna have paint all over it the valve won’t be the same because how will buy a car cost $100k plus with paint all over it this will Depreciate the value of my car Again please be careful buying a car from them More
by Mike.aaish
Employees Worked With
Tony at the service department
February 21, 2022
Bought a new 330i, second purchase from Chapman. Just after 17k miles the rear breaks needed replaced. Not only did Chapman refuse to pay any of the expenses towards new breaks but BMW of North Am Just after 17k miles the rear breaks needed replaced. Not only did Chapman refuse to pay any of the expenses towards new breaks but BMW of North America refused to be of any help. It's easy to say a company is great when things are going well. It is only when issues arise you see a companies true colors. I would not recommend Chapman dealerships or BMW to anyone. Consumers you have been warned. More
by Mark S.
Employees Worked With
Service Manager, Chapaman Auto Marketing, Preston Lindsey
February 19, 2022
This is my 2nd time working with Jason Penney (5th or 6th BMW). He is absolutely wonderful to work with. Detailed, kind, polite and genuine. No hassle ordering and shopping. Mr. Garcia in finance was quick, BMW). He is absolutely wonderful to work with. Detailed, kind, polite and genuine. No hassle ordering and shopping. Mr. Garcia in finance was quick, knowledgeable and very easy to work with. I always drive from Tucson, where we have a local dealership, to work with BMW Chandler. More
by jf
Employees Worked With
Jason Penney & Mr. Garcia, Chapaman Auto Marketing
