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Chapman BMW Chandler

Chandler, AZ

3.5
749 Reviews

7455 West Orchid Lane

Chandler, AZ

85226

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Showing 749 reviews

August 31, 2022

Worst experience I’ve ever had with dealership! ! I Lind this dealership to be honest and self serving More

by Bobalu777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
Sep 06, 2022 -

Chapman BMW Chandler responded

Dear Bobalu777 I'm having difficulty locating you in our system. I'm sorry to read about your dissatisfaction. We strive to have every customer leave us happy. If there is anything we can do to reconcile please reach out to me when time allows. Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct 480.344.4269 BMW We only make one thing- THE ULTIMATE DRIVING MACHINE

July 06, 2022

I bought a Tesla 2015 6 weeks ago. The finance department stll has not completed all the necessary paperwork to finalize the deal. They initial copied the wrong social. They also did More

by poopsnicker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
Jul 07, 2022 -

Chapman BMW Chandler responded

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. We have verified through our financing team, that the financing went through last week and we were funded yesterday, 7/6/22. We apologize for the misinformation and delay. Thank you for your review and please let us know if there is anything we can assist with in the future. If you have any questions or concerns, please feel free to reach out to us directly at : 480-344-4269. Your Friends at Chapman BMW Chandler

June 16, 2022

Moved to Chapman from Jupiter, Florida two years ago. My service experience at Chapman has been exemplary. I've been lucky enough to have Jonelle as my service rep the last two routine visits and she's More

by Lightfoot
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonelle
Jun 17, 2022 -

Chapman BMW Chandler responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman BMW Chandler

April 17, 2022

My sister in law purchased a used car here. Fast forward a month and the transmission is out, and they are offering her ZERO assistance. They had to have known this car had issue when they sold More

by zthomp1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
April 01, 2022

Fantastic to work with. Handled most of the process virtually. Was only at the dealership for a couple of hours to finalize the transaction. Specifically worked with Dave in More

by Swift
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pruitt and JJ, Chapaman Auto Marketing
May 02, 2022 -

Chapman BMW Chandler responded

We are so happy that we were able to assist you in the purchase of your new vehicle! Your Friends at Chapman BMW Chandler!

March 31, 2022

It is truly service made easy and my service rep, Jacob is great! Great service and sales too. Definitely 5 Stars. More

by tcarroll
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
March 24, 2022

Steve Berg is the best salesman I have ever had the honor of working with. He listens to you and finds what you are looking for. He won't waste your time trying to upsell you. His honesty is refreshing. More

by JKidby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berg, Chapaman Auto Marketing
Mar 25, 2022 -

Chapman BMW Chandler responded

Thank you for your review. We are happy to hear that you had such a good experience with Steve and our team when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

March 20, 2022

Greeted promptly. Knowledgeable salesman who helped me very much. Got to see the car I was looking for and took a test drive. More

by zoom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SteveMurphy
March 09, 2022

We’ve bought multiple BMWs from Chapman! Jeff is awesome to work with (3 cars and counting) and everyone from reception to the shop, finance to IT has been exceptional! We won’t buy anywhere More

by skjo6769
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
Mar 09, 2022 -

Chapman BMW Chandler responded

We appreciate you sharing the positive feedback on your experience with Jeff and the team. We take pride in serving our customers and hope to see you again soon!

March 05, 2022

I don’t recommend to buy or service a car from them I bought a new bmw with defects paint I spoke to bmw and bmw told me to contact dealership in chandler the place I bought the car from here’s what they More

by Mike.aaish
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony at the service department
Apr 11, 2022 -

Chapman BMW Chandler responded

Mike, It is unfortunate and I do apologize that you bought a vehicle from us with a minor paint blemish from the factory. BMW has agreed to fix the blemish at no cost to you from an authorized BMW body shop. They are not willing to pay you a premium and not address the issue of concern. If you decide you would like to take them up on their offer please let us know and we will be happy to facilitate. Please reach out to me directly if you have an other concerns regarding this matter Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct (Chandler) 480.344.4269

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