Chapman BMW Chandler

CHAPMAN BMW IS THE BEST AndyR, Lane, Alex & Garrett are GREAT. They fixed key fob issue & intermittent Trans light problem. They know what to do and do it professionally nd AndyR, Lane, Alex & Garrett are GREAT. They fixed key fob issue & intermittent Trans light problem. They know what to do and do it professionally nd competently. It was pleasure to deal with the Chapman crew. This dealership is OUTSTANDING & without question, the best dealership where I have ever had a vehicle serviced. Guaranteed, I will be back 4 sure. More

Fantastic Service Have dealt with many dealerships of various brands over the years, but this dealership is by far the best we have ever used and we did not even buy ou Have dealt with many dealerships of various brands over the years, but this dealership is by far the best we have ever used and we did not even buy our vehicle here. From the time we first met with our service advisor, David Pence, until we left we received excellent communication regarding our vehicle. Was especially impressed when David told us our service would take an hour and we had it back in about 45 minutes. We hope to do more business with this firm in the future. More

Bad Service If you can avoid having your car serviced here do so at all costs! My car was taken to the dealership for a blown tire. I had called them & they s If you can avoid having your car serviced here do so at all costs! My car was taken to the dealership for a blown tire. I had called them & they said to call BMW roadside service so I did. It was late afternoon on a Friday when I discovered the problem so there was no point in them sending a tow truck that late so I made an appointment for 7am Saturday morning for them to come & pick it up. Got a call from the tow company that was supposed to come & get it saying that BMW roadside service had just called them to say the vehicle had already been picked up & that they had dispatched the driver to another pick up. But wait - my car was still there on the driveway! They re-dispatched the driver who got there at about 8am. Car was taken to Chapman - hours later when I had received no call letting me know that the car was delivered safely I finally called only to find out that all the service folks had left for the day. I asked the girl on the phone if there was anyone who could just simply let me know if my car had made it to them or not & without any hesitation she said NO! Monday morning rolls round & I call to find out what's going on only to find out that they don't have the appropriate tire at the dealership & it's going to be Tuesday before I can come & pick it up. Tuesday morning at 7:15am get a call saying the car is ready for pick up - I went at lunch time to get it. Did I mention that when I purchased the car I also got the $1,600 tire & rim insurance to avoid getting billed for blow tires. Anyway they tried to hand me a bill not once but twice for over $360 for a new tire. After a couple of times of confirming I had the insurance they finally said I owed a deductible of $50 - something that was never explained when buying the car. Not a pleasant experience so I won't be using Chapman again. More

First Time Buyer, But Won't Be My Last I had recently moved down to the Phoenix Metro area to start a new job and was in them market for a new car. I had the pleasure of working with Henry I had recently moved down to the Phoenix Metro area to start a new job and was in them market for a new car. I had the pleasure of working with Henry Wang at Chapman BMW. Since this was my first car buying experience alone and being a recent college graduate I wasn't the most well versed in how the process was going to go. Henry did an amazing job and working with me in finding my ideal car, he and Chapman BMW Chandler management worked with me in being able to get into my new car. I had a short credit history because I never had a loan and only just recently (18 months ago) got credit cards to start to build credit. Not only were they able to help me in creating a financial plan to get me into my dream car but Henry made sure I was satisfied every step of the way and made my car buying experience phenomenal. I thank Henry and the Chapman BMW team for helping me in finding the perfect car for the best price. I will recommend to all that I talk to about getting a new or used car to head down to Chapman BMW of Chandler! More

Excellent Service I have been working with Matt for a number of years now and I can tell you there are none better.He makes the service process efficient and problem fr I have been working with Matt for a number of years now and I can tell you there are none better.He makes the service process efficient and problem free.He has a can do attitude no matter how big a problem you have and always maintains a professional demeanor.He is the kind of employee and company would be lucky to have. More

Henry W. is the best! Henry Wang is a very professional and personable salesperson. There was no pressure and I felt very comfortable. His genuineness and knowledge about t Henry Wang is a very professional and personable salesperson. There was no pressure and I felt very comfortable. His genuineness and knowledge about the vehicles will definitely make me a return customer. More

Perfect Service Appointment Had my first service appointment at Chapman, with Matt. Great work, and very efficient. Love the waiting area, which is the most comfortable I've ever Had my first service appointment at Chapman, with Matt. Great work, and very efficient. Love the waiting area, which is the most comfortable I've ever been in. Thanks very much. More

Matt K. is amazing! Every time I visit, Matt K takes care of me like I am part of his family. Only the best treatment and he does everything he can to get me in and out Every time I visit, Matt K takes care of me like I am part of his family. Only the best treatment and he does everything he can to get me in and out in a jiffy. He makes sure to ask about my family and is always greeting me with a smile! He is the best! More

Excellent Customer Service I have been brining my vehicles to Chapman for several years and have been working with Kris Mason on all of my service needs. Kris is very easy to wo I have been brining my vehicles to Chapman for several years and have been working with Kris Mason on all of my service needs. Kris is very easy to work and does an excellent job communicating and following up on all customer questions and service needs. Kris is very professional and has gone above and beyond many times. There is a teamwork environment at Chapman. Keep up the great work!! More

Great car-buying experience Alexander Smith was patient, attentive and helpful during our car purchasing. He was quick to answer any questions or concerns and made the process se Alexander Smith was patient, attentive and helpful during our car purchasing. He was quick to answer any questions or concerns and made the process seamless. More