Chapman BMW Chandler

Outstanding buying experience I would love to tell everyone about the outstanding buying experience that I had with the purchase of my new BMW, Tim Smith is the man he help me find I would love to tell everyone about the outstanding buying experience that I had with the purchase of my new BMW, Tim Smith is the man he help me find the car that I was looking for, no pressure just great knowledge. Truly enjoyed it. Jacqueline and Renetta were also great. Everyone here made you feel welcome and inviting with the purchase. And when it came to learning about my new car Haleigh was very knowledgeable and took her time explaining all the features. I would truly recommend anyone to buy there next car from Chapman BMW. Dwayne Champion Satisfied Customer More

Annual service Jeremy was professional and pleasure to work with......appointment was on time and service completed quickly.............wash job could have been litt Jeremy was professional and pleasure to work with......appointment was on time and service completed quickly.............wash job could have been little better especially the windows..... More

Helped me accomplish what I wanted to do I had a non-traditional vehicle to trade and needed a comfortable reliable vehicle for my wife to drive during the months we reside in AZ. Bruce Kotl I had a non-traditional vehicle to trade and needed a comfortable reliable vehicle for my wife to drive during the months we reside in AZ. Bruce Kotlicky managed to put together the right car, an appropriate valuation of my trade-in and my wife is now happily driving her new AZ car. The entire process was well managed, easy and fair. More

Best BMW dealership in AZ I worked with Deven Price(5/5)on a lease for a BMW 328i. She went way beyond my expectations. She didn't hassle me like most sales people do. She was I worked with Deven Price(5/5)on a lease for a BMW 328i. She went way beyond my expectations. She didn't hassle me like most sales people do. She was patient with me and my decision making on a vehicle. This is the second vehicle I have purchased/lease from Chapman BMW. I would recommend this place to anyone considering a BMW. The entire staff is friendly. More

Service A-1 None Better Jacob who works in the service department made us feel welcome. The service is second to none. I honestly believe that all the other care dealerships Jacob who works in the service department made us feel welcome. The service is second to none. I honestly believe that all the other care dealerships could take lessons from Chapman on how to treat customers. The repairs on our Z-3 were explained to us and the car now rides and drives like new again. My wife and I would like to mention Jacob one more time and compliment Chapman for hiring and retaining such a great representative for the dealership. We will recommend Chapman to all of our friends and definitely return soon. Thank You. More

worst experience to buy tires from this dealer Two months ago, bought 4 tires from this dealer for my BMW X3 with cost of $1600+. However, today I have to pay $400 to replace a broken tire which ha Two months ago, bought 4 tires from this dealer for my BMW X3 with cost of $1600+. However, today I have to pay $400 to replace a broken tire which had a long crack on it. According to this dealer, the crack is caused by some impact, not because of a defective tire. Funny thing is that there is a hole on the side tire, for which there is no signs at all to show any impact. This dealer says the hole is propagated due to the crack. So, what I fo not understand is that the hole and the crack are located in opposite poditions and to me they are not related each other. Bottom line is that, there is no warranty for tires they sell. Do not go with this dealer for any tire purchase. Az a matter of factc I also regret to buy the car from them because of the untrusted relationship. More

great service and helpful staff I purchased my first BMW X3 here. I want to extend my sincere gratitude and appreciation to Henry Wang and Rich Hoferichter. Mr. Henry Wang is the I purchased my first BMW X3 here. I want to extend my sincere gratitude and appreciation to Henry Wang and Rich Hoferichter. Mr. Henry Wang is the sales person who assist me go through all the process. Not only helping me find a suitable model, but also offering me all the useful information regarding purchase. His great patience and friendship to a customer is very impressive to me. Every time I wrote email to him, he got back to me very quickly, not matter early morning or late night. I am very glad to meet this professional sales advisor and obtain his great help. Mr. Rich Hoferichter is the BMW Genius who helped me getting familiar with the new vehicle. He is a nice gentleman, very kind and patient to customer. He helped me set up the car and showed me all the major functions of the car with a test drive. More

Experience so good we bought TWO cars (his and hers) Peter made the sales experience so easy, we decided to come back and buy another certified pre-owned BMW. Just came in for our first maintence on t Peter made the sales experience so easy, we decided to come back and buy another certified pre-owned BMW. Just came in for our first maintence on the most recently purchased car. Andy took great care to find out how we liked the car. He arranged a loaner and was very thorough in reviewing the service with me. Car was ready later on same day. Very happy with the prompt, professional service and getting my car serviced and with a complimentary wash. More

The best car experience I ever had It's my first BMW and the dealer was very polite and friendly. They helped me learn more about the specs and cleared all my questions regarding the ca It's my first BMW and the dealer was very polite and friendly. They helped me learn more about the specs and cleared all my questions regarding the car purchase. The 428i Gran Coupe was taken for a test drive where I was explained everything about the car. The purchase was really easy because my dealers wide experience. Overall my experience was amazing and I really enjoy my car right now thanks to them. More

Excellent service Jeremy assisted me with recent service on my M6. He kept me informed and arranged for me to pick up the car after service hours. I appreciate his prof Jeremy assisted me with recent service on my M6. He kept me informed and arranged for me to pick up the car after service hours. I appreciate his professionalism. More