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Chapman BMW Chandler

Chandler, AZ

3.8
748 Reviews

7455 West Orchid Lane

Chandler, AZ

85226

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Showing 748 reviews

January 27, 2023

It was a great experience Friendly staff finished on time. I would recommend service to my friends and family More

by rrarvizu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
Feb 09, 2023 -

Chapman BMW Chandler responded

We appreciate you taking the time to share your experience with us and we look forward to serving you again. Chapman BMW Chandler

January 24, 2023

Excellent service, friendly and knowledgeable staff. It's just an expensive place to service your (German) car... More

by nbaier42
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
Feb 09, 2023 -

Chapman BMW Chandler responded

Thank you for your review. We are happy to hear you had such a good experience visiting our dealership! We greatly appreciate your business and we look forward to serving you again. Chapman BMW Chandler

January 18, 2023

Fast turn around and positive advisor. I felt they were more concerned about me than their bottom line (refreshing experience) More

by Fmeocorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor (Ladell), Chapaman Auto Marketing
Jan 18, 2023 -

Fmeocorr responded

Ladell (Service Advisor) got my car in and out quickly. Very profesional much better than my previous experience with a different BMW dealership.

December 29, 2022

Bought my x3 from Chapman and have been going there for regular services. Service is amazing there with extremely professional and friendly staff. Special callout to Jonelle for always being super helpful. More

by vivek
Recommend Dealer
Yes
Employees Worked With
Jonelle Dunlap
Dec 30, 2022 -

Chapman BMW Chandler responded

Vivek We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman BMW Chandler

December 06, 2022

Awesome experience with Chapman BMW Chandler and so happy to get assistance from Mr. Metin Gurbuz my sales person and all other folks, special mention about Metin - he is a great human being besides his skil More

by Surajit Sarkar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Metin Gurbuz, Chapaman Auto Marketing
Dec 30, 2022 -

Chapman BMW Chandler responded

Surajit Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman BMW Chandler

November 11, 2022

Worst experience ever. I went there 3 days in a row and the third time the salesman invited me back the car was missing. Why would Marvin call me to come buy a car that was More

by Treatmeright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
September 19, 2022

BIG PRAISE to Nuoy Converse at Chapman BMW Chandler for his excellent service in selling me a used BMW. Very personable and conscientious in addressing all my questions and concerns about the car. Highly More

by j
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chapaman Auto Marketing
September 16, 2022

Shane, my service advisor took care of everything and I can say that this dealership is excellent! They send you updates regarding status of your vehicle. More

by arawgabi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hackleton
August 31, 2022

Worst experience I’ve ever had with dealership! ! I Lind this dealership to be honest and self serving More

by Bobalu777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
Sep 06, 2022 -

Chapman BMW Chandler responded

Dear Bobalu777 I'm having difficulty locating you in our system. I'm sorry to read about your dissatisfaction. We strive to have every customer leave us happy. If there is anything we can do to reconcile please reach out to me when time allows. Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct 480.344.4269 BMW We only make one thing- THE ULTIMATE DRIVING MACHINE

July 06, 2022

I bought a Tesla 2015 6 weeks ago. The finance department stll has not completed all the necessary paperwork to finalize the deal. They initial copied the wrong social. They also did More

by poopsnicker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chapaman Auto Marketing
Jul 07, 2022 -

Chapman BMW Chandler responded

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. We have verified through our financing team, that the financing went through last week and we were funded yesterday, 7/6/22. We apologize for the misinformation and delay. Thank you for your review and please let us know if there is anything we can assist with in the future. If you have any questions or concerns, please feel free to reach out to us directly at : 480-344-4269. Your Friends at Chapman BMW Chandler