Chapman BMW Chandler

Great Service Department I have been a customer of Chapman BMW for quite sometime. Recently, I had decided to go to another BMW service dealership because of the proximity in I have been a customer of Chapman BMW for quite sometime. Recently, I had decided to go to another BMW service dealership because of the proximity in Scottsdale. I will never do that again. Your Service person does not go over anything at all with you. They may say hi and wave. At Chapman, he (Jacob) comes out and greets me. Discusses my issues with me again. Says, lets write it up and get you a loaner so you can get back to work. Asks if I want water or anything. As I had to wait a minute for him to get the loaner for me, another Service person Tony who is not my personal service manager, if not with a customer will say hello because he remembers helping me out four years ago! I receive a call from Jacob describing what was done and if I had questions. The time I went to pick up my vehicle he was at lunch, Tony greeted me, asked if I wanted water and went over what was done again. Offered to help me move my items from the loaner to my vehicle that was ready. I will never make the mistake of going elsewhere. Here, I am not a number but a client that is respected. thank you for all you do Jacob and Tony as well. More

2012 BMW X3 Service Great service from Jeremy and the service techs. Stress free experience. Jeremy kept me up to date on progress and I would bring my vehicle back to Great service from Jeremy and the service techs. Stress free experience. Jeremy kept me up to date on progress and I would bring my vehicle back to Chapman BMW Chandler again for service or to purchase a new BMW. More

Great Service Dept Service advisor, Jeremy is excellent. He goes above and beyond to get my car serviced in the time frame that fits my schedule. Chapman takes great ca Service advisor, Jeremy is excellent. He goes above and beyond to get my car serviced in the time frame that fits my schedule. Chapman takes great care of my car. More

great service I recently bought a used BMW 135i that I found had some hidden front end damage (I did not buy the car from Chapman). I wanted to get this taken care I recently bought a used BMW 135i that I found had some hidden front end damage (I did not buy the car from Chapman). I wanted to get this taken care of the right way. I found that Chapman's prices were competitive with other auto-repair shops with the added measure of knowing it was fixed by the dealer, and never worrying about getting a loaner. Chapman has always had a great loaner fleet available. What impressed me the most about my service advisor, Vince Adams, was the care and dedication he showed to getting me the right information. He patiently helped me look up and evaluate different spoilers, getting some shipped in so I could see them in person, and walking me around to show me the possibilities even though I ended up going with an aftermarket that he couldn't acquire through BMW. While he wasn't always available by phone when I called randomly, he was very quick to respond via email and was a great communicator through the process. He took the time to bring me the replaced parts at pickup and explain exactly what the damage was and what they did to repair/replace it. It meant a great deal to know that Vince was working with me to accomplish what I wanted and was not a token dealer-customer salesman...never did I feel like he was trying to upsell me on service I didn't need. He was very knowledgeable and personable and I felt that he was doing his best to help me make the best decisions. See you at my next oil change! More

Poor communication and lots of excuses Vincent made excuses he was too busy too call and update us on the problem with our car. Had the wrong email so a copy of the repairs were sent to the Vincent made excuses he was too busy too call and update us on the problem with our car. Had the wrong email so a copy of the repairs were sent to the wrong address. We were contacts by a sales rep Tim about our car. Would not buy or recommend them to anyone. Asked for service manager to call and still await his call. More

Great outfit. They make transactions painless, form Renate Steinbach, to Alexander Smith, Jaclyn Weiser in financial services, to Haleigh Birmingham furnishing "gen They make transactions painless, form Renate Steinbach, to Alexander Smith, Jaclyn Weiser in financial services, to Haleigh Birmingham furnishing "genius services." Over time, we have picked up a 335, 535, 328d and a 340 there . It's always been smooth sailing. More

XService Service advisor Jacob is excellent. Car wasn't finished as they had to order a part from Germany. That was a disapointment as I have made a second a Service advisor Jacob is excellent. Car wasn't finished as they had to order a part from Germany. That was a disapointment as I have made a second appointment. In addition they do not have our replacement air bags. So we somewhat tenuous about using the bmw. More