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Chapman BMW Chandler

Chandler, AZ

3.8
748 Reviews

7455 West Orchid Lane

Chandler, AZ

85226

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Showing 748 reviews

December 28, 2016

Great Service Stopped in Monday with no appointment and asked for some assistance with my vehicle. Vince Adams, my service advisor, was very helpful and got me squ More

by DaveMitchJr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Adams
Jan 03, 2017 -

Chapman BMW Chandler responded

Dave, Taking care of unscheduled emergencies is just part of the customer service experience here at Chapman BMW Chandler. Thanks for trusting us with your service needs. Garrett

December 24, 2016

Always a pleasure Great dealership, clean and comfortable and happy courteous staff. In and out quickly and 5 series loaner was a pleasant ride while mine was in servic More

by M4X5bmwrides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Konecek in service, Bits Fajardo in sales
Jan 03, 2017 -

Chapman BMW Chandler responded

M4X5 We are constantly working on our customer service experience. Thank you for letting us know we are heading in the right direction. Garrett

December 19, 2016

Had a great experience! I brought my car in for a regular service, and they went above and beyond. They installed a missing emblem and corrected a couple issues without charg More

by johnz17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 19, 2016 -

Chapman BMW Chandler responded

JohnZ, We pride ourselves on excellent customer service and Andrew is one of the employees helping us achieve that. Thanks for the post. Garrett

December 09, 2016

Professional Staff Buying a new car can be very scary but Jeff really put me at ease. He was great to work and I was able to drive out of there in my dream vehicle. He t More

by Dean64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Orenstein
Dec 12, 2016 -

Chapman BMW Chandler responded

Dean64, First we want to congratulate you on your BMW purchase. Jeff is a great asset to the Chapman team and knows how to take care of our clients the Chapman way. We look forward to servicing your vehicle in the future, and welcome to the BMW family Thanks again, Jim Misner General Sales Manager

December 09, 2016

Nothing short of perfection Matt K in service is always a pleasure to deal with. He is honest and a great resource for all things BMW. He gets to know his customers and their pr More

by robinhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt K in service
Dec 09, 2016 -

Chapman BMW Chandler responded

Robinhood, Thank you for the compliment. We will make sure it makes its way to Matt. Garrett

December 06, 2016

EXCEPTIONAL Highly recommend Chapman BMW if you are looking at purchasing a BMW. Walked into the dealership with just a few questions to help with getting out of More

by Stacey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Atif Musharbash
Dec 07, 2016 -

Chapman BMW Chandler responded

Good morning Stacey, Welcome to the Chapman Family, I’m glad we were able to help you with your purchase of your BMW, and look forward to your continued business from our service department as well. Atif is an asset to the company and knows how to treat clients the Chapman way. Thank you again, Jim Misner General Sales Manager

December 03, 2016

Tony paid great attention to the details. Tony explained how my car would be repaired and how long the process would take. My car is good as new. Tony knew it was due for an oil change so More

by carprincess
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Disalvo
Dec 13, 2016 -

Chapman BMW Chandler responded

Carprincess Tony has been a valued member of our team for many, many years. It goes without saying that we think a lot of him as well, but we appreciate you still mentioning it! Garrett

December 01, 2016

Great experience My check engine light popped up one morning so I drove the the dealer without and appointment. As I pulled in my name was on the monitor and Mike was More

by Floydcornswallow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Reeves
Dec 19, 2016 -

Chapman BMW Chandler responded

Sir, Loaners and prompt service are just two parts of the overall exceptional service we offer and we appreciate you making a point to post on our dealership. Thank you! Garrett

November 29, 2016

Alexander was awesome!! I found a bmw that i liked online and decided to go see it. As soon as i walked in i was greeted by two very nice ladies at the front desk who asked More

by Brianna Armour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALEXANDER SMITH, BOB ARVIZU
Nov 30, 2016 -

Chapman BMW Chandler responded

Brianna, Thank you for the kind words about Alexander and Austin in finance. They are both great assets and team members that know how to treat our customers the Chapman way. We are very grateful to have them. We look forward to taking care of you and your Ultimate Driving Machine for many years to come. Great Job Guys!!!! Jim Misner General Sales Manager

November 25, 2016

Excellent Service Matt Konecek has been my service advisor for 3 years and every experience has been an exceptional one! It's employees like him who keep loyal customer More

by Scottsdale1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Konecek
Dec 02, 2016 -

Chapman BMW Chandler responded

Thank you for the compliments. Matt has been one of our top advisors and we too appreciate him and his service.

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