Chapman BMW Chandler

Below Expectations After waiting over a day to get my car back from a routine 50,000 check up, I called (since they didn't call me) to check on the status. I was told th After waiting over a day to get my car back from a routine 50,000 check up, I called (since they didn't call me) to check on the status. I was told that my car was ready. When they bring my car out to me, the sales person steps out of the car and says, "do you know that your Service Light is on? Was it that way when you brought it in?" Really?!? First, the sales person is unapologetic for their horrendous service. Second, he is handing me back my car with the Service Light indicator on, after I was told that it was ready. I seriously thought that I was being pranked! Unfortunately, I wasn't. The service and attitude that I received at this dealership is below, below, below expectations! Unfriendly. Unprofessional. More

Amazing experience would definitely recommend go see Salvis! Had a great experience here at Chapman Bmw chandler. Salvis was the man helping me out & he really goes the extra mile to make sure you leave feeling Had a great experience here at Chapman Bmw chandler. Salvis was the man helping me out & he really goes the extra mile to make sure you leave feeling happy and satisfied. More

Wonderful experience with wonderful people From the sales staff to service staff to finance staff and general manager, they all make you feel like you are with friends when purchasing or servic From the sales staff to service staff to finance staff and general manager, they all make you feel like you are with friends when purchasing or servicing your vehicle. I would highly recommend David Pence in service and John Wayne in sales. Being someone in sales myself, I truly appreciated their professionalism, knowledge and kindness in understanding purchasing an automobile is a big decision! If you want a great buying experience, visit Chapman BMW. Don't forget to ask for David in service or John in sales! You will not be disappointed with your experience!!! More

Top notch quality service in every way! Chapman BMW on I-10 Chandler. Such amazing experience. Professionalism and quality of service is top notch. I can not tell you how much i like the peo Chapman BMW on I-10 Chandler. Such amazing experience. Professionalism and quality of service is top notch. I can not tell you how much i like the people work here. Some people may think it is like that because you are a customer of a premium brand not just that but they make you feel like family. I definitely suggest to go check this dealership before you buy a car, there is a car for every buyer here from mid range to high end. Thank you very much for everything Chapman BMW! More

BMW I3 REx The buying experience was painless. JOHN Wayne and JOHN Stanley were great. The finance department was knowledgeable and very approachable. The Gen The buying experience was painless. JOHN Wayne and JOHN Stanley were great. The finance department was knowledgeable and very approachable. The Genius ladies did a fantastic job! More

Excellent service Jan 11, 2017. Excellent service provided as usual by Vince Adams, service consultant. Normal required service performed on my 2015 BMW X3 plus air b Jan 11, 2017. Excellent service provided as usual by Vince Adams, service consultant. Normal required service performed on my 2015 BMW X3 plus air bag and child restraint recalls. Vince quickly arranged for my request for a X1 loaner for me to drive as I start looking for my next vehicle when my current lease expires this June. I have been a Chapman customer for over 15 years. More

purchased a used Lexus Had a great buying experience with Alexander. He was very knowledgeable and to the point (which I love). Austin in finance was great to work with as Had a great buying experience with Alexander. He was very knowledgeable and to the point (which I love). Austin in finance was great to work with as well. Overall, this dealership is very professional. More

Wonderful Service....as always!! The customer service that I receive from Chapman BMW is always excellent. Matt Konecek is my service advisor and has always treated me great. He is The customer service that I receive from Chapman BMW is always excellent. Matt Konecek is my service advisor and has always treated me great. He is very professional and has always taken care of my car on a moments notice. Customer service is so very important to people, I wish there were more people like Matt!! More

New car purchase. I had an excellent experience with the purchase of my new 530i at Chapman BMW. I worked with Mike Schaffer and it was the easiest process ever. I I had an excellent experience with the purchase of my new 530i at Chapman BMW. I worked with Mike Schaffer and it was the easiest process ever. I had done my research & knew what I wanted. Mike & I worked out the details. I arrived at the dealership, we completed the paperwork & I drove away with my new car in just over an hour. Excellent service! More

Very satisfied customer. My experience at Chapman BMW from day one has been very professional. Matt Konecek has treated me not as just a customer but as a friend. He is there My experience at Chapman BMW from day one has been very professional. Matt Konecek has treated me not as just a customer but as a friend. He is there to answer any questions I have and how to better my service contract. I’ll continue to take my business to Chapmen BMW and maybe upgrade my vehicle to a newer model. In conclusion, what sticks out the most of my last experience there is not only being treat well by Matt Konecek, but the different loaner I drove. I own a 328i and I drove an X1 which I’m considering when it’s time to change my car. Matt is a type of employee that Chapmen BMW should take care of and be lucky to have working for them. More