Chapman BMW Chandler

New to the BMW Family Having been a long time loyalist to Acura, I wanted to try something new. While some may opt for the plunge, I decided to dip my toe in and try out a Having been a long time loyalist to Acura, I wanted to try something new. While some may opt for the plunge, I decided to dip my toe in and try out a CPO BMW. Working with my client advisor, Travis Tinney made the process smooth and easy. He worked with us every step of the way...even when I wanted to try out a 4-series located at their other location. He got it sent over and really provided a great customer experience! More

years of great service mark staszewski is consistently a professional service advisor. describes service needed + what service is necessary in future so i can budget . i hav mark staszewski is consistently a professional service advisor. describes service needed + what service is necessary in future so i can budget . i have called mark several times with regarding car issues, most often i think something is broke, but its just i dont know how it works, ex: car handle i thought it was broke, no, somehow child lock was on, etc. More

Great Service Tony DiSalvo is a professional and courteous service advisor. All work was explained in detail. Work was completed on time. Process of obtaining cou Tony DiSalvo is a professional and courteous service advisor. All work was explained in detail. Work was completed on time. Process of obtaining courtesy vehicle is quick and easy. Overall service was excellent and would highly recommend Tony. More

Purchased BMW i3 I have owned Lexus, Mercedes and Audi, but the service level I got from my Client Advisor, Travis Tinney, his Sales manager Bob and Jaclyn in Finance, I have owned Lexus, Mercedes and Audi, but the service level I got from my Client Advisor, Travis Tinney, his Sales manager Bob and Jaclyn in Finance, was the best I've ever received! I would give Travis 10 Stars if I could. I plan to buy another car there and would recommend them to anyone who wants a quality car with the best customer experience possible! Tony Finn More

TOP NOTCH SERVICE ADVISER & SERVICE Mike Reeves is a "Top Notch" Service Adviser!!! Mike has been my Adviser for years and has always given me excellent service. I highly recommend Mike Mike Reeves is a "Top Notch" Service Adviser!!! Mike has been my Adviser for years and has always given me excellent service. I highly recommend Mike and Chapman BMW...Thank you Mike More

Well Done! From the moment I stepped on to the lot until I drove away in my new BMW, I found helpful and knowledgeable staff at every turn. In particular, my sa From the moment I stepped on to the lot until I drove away in my new BMW, I found helpful and knowledgeable staff at every turn. In particular, my salesperson (Alexander Smith) was quick to understand what I was looking for, took the time to educate me about the various products, and provided me with several options to consider. Well done! More

Get in and Get out............Quick Kris was very helpful at setting a date for service work that fit my schedule and he got me in, got the work done and got me out. Very efficient and Kris was very helpful at setting a date for service work that fit my schedule and he got me in, got the work done and got me out. Very efficient and good service and nice wash job when I picked it up. More

Great experience!!!!!! I had a very smooth transaction......Savas and Bruce were great to work with and stayed way after working hours to finish the deal.....i would highly I had a very smooth transaction......Savas and Bruce were great to work with and stayed way after working hours to finish the deal.....i would highly recommend them both if your looking to buy a BMW!!!!! More

Service advisors dont really care The service department here does not really care about informing the customers on what they did. I was told that they put a new battery in but could n The service department here does not really care about informing the customers on what they did. I was told that they put a new battery in but could not find any information logged in the car. There was no documentation of the battery level, no details of the testing that was performed and no results were given to me. David Pence came across very disinterested and I was made to feel like I was a nuisance to him. He called and said I needed a new battery and came across over the phone as very annoyed when I asked a question. I don't think I will bring my car back to these guys for service. All of my settings including garage door opener is working after they "replaced" the battery. Aren't all these reset once the battery is replaced? More

Quality and character One could cynically conclude that a high end dealer might exploit the mechanical ignorance of its customers knowing that their field of expertise do One could cynically conclude that a high end dealer might exploit the mechanical ignorance of its customers knowing that their field of expertise does not include the machinations of their automobiles. May I take the opportunity to inform the rest of you that I was exquisitely disabused of that notion. My 335i developed some issues after it was loaned to a family member and required a trip to the service department. Having a motorsport racing background, it placed me in a category apart from that described above and had some idea of what to expect. The service department agent, David Pence, straightforwardly identified his diagnosis. The repairs made directly addressed his diagnosis and solved all issues. No upsell, no double talk. Each representation as to work done, necessary parts and when the car would be available, were spot on! Not only that, when I picked up the car it was cleaned inside and out head to toe. And for the coup de grace, the price quoted was fair and it is exactly what I paid. Such integrity needs to be recognized. There you go Chapman BMW and the consuming public. Oh by the way, thank you very much! More