Chapman BMW Chandler

Service Advisor I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure o I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!! More

Awesome service team!-Vince I have been going this dealer service department for 8-9 years. They always provide awesome service and patiently explain all my questions. I highly r I have been going this dealer service department for 8-9 years. They always provide awesome service and patiently explain all my questions. I highly recommend Vince Adams in service department. He always goes above and beyond on service. He has been great and always honest feedback on my car. The team and dealer environment makes me feel always welcome and feel special customer. My next car will be BMW again since I already know what to expect from them after purchase service. More

Thorough and professional as always Jacob, handled my repair in a very professional manner. Even if I didn't own a BMW I would want to take my car to this service department. Can't say Jacob, handled my repair in a very professional manner. Even if I didn't own a BMW I would want to take my car to this service department. Can't say enough about them in the 25 word limit. More

Efficient Kris is a great service consultant... I got what I ask for in a timely manner and the use of good loaner vehicles is a definite must.. Kris is a great service consultant... I got what I ask for in a timely manner and the use of good loaner vehicles is a definite must.. More

#LoveMyX5 It's always a pleasure taking my X5 and my husband's 335d into Chapman BMW Chandler because our service representative, Andy Rummell, is ALWAYS awesom It's always a pleasure taking my X5 and my husband's 335d into Chapman BMW Chandler because our service representative, Andy Rummell, is ALWAYS awesome! He has a great professional approach with follow-up, thoroughness, and friendliness! Always accommodating and easy to work with. Thank you Andy! More

Its all about the delivery and service... can you trust them ask for Jacob Malburg best service advisor ... trustworthy ... make a promise you give hope keep a promise you give trust this dealership is o ask for Jacob Malburg best service advisor ... trustworthy ... make a promise you give hope keep a promise you give trust this dealership is one of the very best.... good stuff.. More

Excellent experience! Outstanding service! Jeff and Bob give excellent costumer service. They answered all my questions and keeped me informed during the all process of buying my new X5 . I Jeff and Bob give excellent costumer service. They answered all my questions and keeped me informed during the all process of buying my new X5 . I will recommend this Chapman BMW to all my friends and people I know ! More

outstanding customer service from Jeremy This is my third time visiting Bmw and Jeremy gave me great service . He goes above and beyond for the customer. He's knows his job very well, and get This is my third time visiting Bmw and Jeremy gave me great service . He goes above and beyond for the customer. He's knows his job very well, and get you in and out quickly.. More

quick service My complements to Vince in the service department who has always been on top of his game in dealing with me. The last time was a burned out running l My complements to Vince in the service department who has always been on top of his game in dealing with me. The last time was a burned out running lamp and I was in and out in an hour. More

Amazing service!! I was so pleasantly surprised with Andy in the Service Dept. He was so helpful and friendly (actually helping me find a smog test center which was no I was so pleasantly surprised with Andy in the Service Dept. He was so helpful and friendly (actually helping me find a smog test center which was not his responsibility). The service was very prompt and everyone I interacted with was nice and helpful. I was greeted right after pulling into the service bay and offered a cold water. Since it was my first visit, I was shown around the facility. The work was completed correctly and efficient More