Chapman BMW Chandler

Customer service in their finance dept is nonexistent! Have called with questions pertaining to my service agreement everyday since August 24th and have received no call back. I will NEVER come to this Have called with questions pertaining to my service agreement everyday since August 24th and have received no call back. I will NEVER come to this dealership again! When you first go to.purchase they are oh so helpful but once the sale is made you are nothing to them! More

Great process on the delivery of my i4. From start to finish they kept me informed along the way. Susan Otto is the best! From start to finish they kept me informed along the way. Susan Otto is the best! More

Such an awesome and easy experience. I am really impressed with the service I received. Steve Burgess.... give him a raise! He is fantastic I am really impressed with the service I received. Steve Burgess.... give him a raise! He is fantastic More

Kevin took care of ordering and installing new tires for my vehicle. The pricing was better than what I could get at Costco or discount tire for custom wheels. I also was given rebates from the tire manufac my vehicle. The pricing was better than what I could get at Costco or discount tire for custom wheels. I also was given rebates from the tire manufacturer and from BMW! As usual great service excellent, customer service! More

Do not take your car there for repairs or maintenance. They will upsell you service you dont need at jacked up prices. I just paid $578 for a code scan and a brake fluid flush. Mike Reeves the Service Adv They will upsell you service you dont need at jacked up prices. I just paid $578 for a code scan and a brake fluid flush. Mike Reeves the Service Advisor thought he was going to make a big commission off me. I was first quoted $4000 to replace all 4 O2 sensors, i said no way it cost that much. Then he said oh I misquoted its $2000.. I reluctantly agreed but changed my mind after I got home and got better quotes. I called and cancelled and was told I could pick my car up in the afternoon. My car was returned covered in dirt and had been driven 23 miles after I left it there. My front tires were covered in brake dust and my rims are freshly scraped up. My ac was not blowing cold air anymore either. Terrible experience and I will never go back. Mike Reeves suddenly has new reviews posted on the company website stating he is a great Service Advisor, an asset to the company. Guilty behavior or coincidence? More

The worst sales team like Chris neis and Brady Lawson. Very rude and unprofessional and full of lies Very rude and unprofessional and full of lies More

Steve helped me get my BMW 535. The experience I had from walking in the door was fantastic! They helped me with my trade in and even gave me a tour of the service area, so I’ll be The experience I had from walking in the door was fantastic! They helped me with my trade in and even gave me a tour of the service area, so I’ll be sure to bring it by for all my service. By far the best experience I’ve had at any dealership!! More

Kevin was awesome service advisor! He took great care of my BMW 740. Very professional and knowledgeable, highly recommend He took great care of my BMW 740. Very professional and knowledgeable, highly recommend More