Chapman BMW Chandler

Friendly staff and helpful. Since I got my car about a year ago I have been assigned to Jacob Malburg Service Advisor. Jacob is extremely helpful, knowledgeable, very polite an Since I got my car about a year ago I have been assigned to Jacob Malburg Service Advisor. Jacob is extremely helpful, knowledgeable, very polite and always friendly! He is the example of a great customer service and beyond. Jacob should be recognized for that! In my humble opinion Jacob deserves great pay. We need people like him to do business and buy BMW products. Thank you 😊 More

EXCELLENT SERVICE CENTER Tony DiSalvo was my service advisor. He had outstanding customer service and really made me feel like family. They had me in and out fast even though Tony DiSalvo was my service advisor. He had outstanding customer service and really made me feel like family. They had me in and out fast even though it was busy! I have had great experiences at both Chapman BMW locations! More

Policy Change without Notice I was disappointed to learn that the policy regarding loaner vehicles had changed. When I purchased my 2017 vehicle, I specifically asked and was a I was disappointed to learn that the policy regarding loaner vehicles had changed. When I purchased my 2017 vehicle, I specifically asked and was assured that loaner cars would be available whenever you brought your car in for any type of service. We are a one-car family. Our prior dealership offered such that service. And if I had been told differently I would have considered other options. After only a year, the policy has changed and loaners are no longer available for warranty work. More

100% Improvement Had a very poor experience last time so much so we bought another car elsewhere as well as ove for our daughter elsewhere. Our hService Advisor Andr Had a very poor experience last time so much so we bought another car elsewhere as well as ove for our daughter elsewhere. Our hService Advisor Andrew made sure we received A#1 service and customer service. More

Fantastic service Vince was great. My car was done while I waited and they still offered a car if I needed. They explained everything that had been done and I was quick Vince was great. My car was done while I waited and they still offered a car if I needed. They explained everything that had been done and I was quickly on my way. More

Amazing work and friendly stafg! I just want to say that you guys have an amazing staff, thank you Jacob M for always taking care of my baby! He makes sure to explain everything that I just want to say that you guys have an amazing staff, thank you Jacob M for always taking care of my baby! He makes sure to explain everything that is going on and always calls me. Thank you! More

Service on Our 750! We have a home in Colorado and one here in Arizona. The need service light came on and said that the car was needing serviced. I called the dealersh We have a home in Colorado and one here in Arizona. The need service light came on and said that the car was needing serviced. I called the dealership service department and spoke with Vince Adams, he said bring it right in we will take care of it for you. When we brought it in Vice was great, he arranged to have a scratch repaired as well as a scuffed wheel and provided us with a loaner. The entire experience was more than we expected and better than the dealership where we bought the 750 and 9 other BMWs. So we will definitely make Chapman BMW Chandler our dealership moving forward. Thanks to Vince Adams and a sales representative Don! More

place is not very proffesional this place never called me for my recall, overall very rude, rude every time i called to ask. they are not very good place to go. this place never called me for my recall, overall very rude, rude every time i called to ask. they are not very good place to go. More

Excellent Service Matt Konecek goes above and beyond to ensure total customer satisfaction. Providing updates frequently on the status of the repair, and working to fin Matt Konecek goes above and beyond to ensure total customer satisfaction. Providing updates frequently on the status of the repair, and working to find discounts / rebates More

Easiest place to get your car serviced Very convenient location for me based on where I live an work. There was some confusion and it took a little bit more time to resolve the issue I brou Very convenient location for me based on where I live an work. There was some confusion and it took a little bit more time to resolve the issue I brought my car in for, but everyone was very accommodating and helpful. My service consultant, Kris Mason, is a super nice guy. He updated me when needed and, as I mentioned, very accommodating and helpful. More