Chapman BMW Chandler

above and beyond Service adviser Matt Konachek went above and beyond, on my service visit Thursday. I had an appointment to install two tires but Matt also took the i Service adviser Matt Konachek went above and beyond, on my service visit Thursday. I had an appointment to install two tires but Matt also took the initiative to check all the fluids, replenish and change fluids, correct battery function, check air in existing tires, and wash and vacuum the vehicle. More

Great buying experience I bought a CPO 2016 X1 earlier this year and I am very happy with it. I worked with JJ Garcia and had a great experience. JJ is professional, knowledg I bought a CPO 2016 X1 earlier this year and I am very happy with it. I worked with JJ Garcia and had a great experience. JJ is professional, knowledgeable, experienced and fun to work with. The whole process was easy and I got in and out pretty fast. I recommend this dealer and this Sales Associate. More

Good experience After going to several dealers I was please with BMW Chapman. They were very courteous and friendly. They gave me the highest trade in value and After going to several dealers I was please with BMW Chapman. They were very courteous and friendly. They gave me the highest trade in value and worked on the car I was buying. The financing staff was good and did a good job explaining everything Very low pressure sale. . The young man explaining all the functions was excellent as well. More

New Car I had an excellent experience with the dealer. I would definitely recommend Chapman BMW Chandler. The car I wanted was in Colorado and they quickly I had an excellent experience with the dealer. I would definitely recommend Chapman BMW Chandler. The car I wanted was in Colorado and they quickly obtained the car from the Colorado dealer. It was shipped here and received within days. More

BMW Dealer We were very satisfied with the help and attention from Keith Darden at Chapman BMW Chandler. He quickly helped find and delivered the BMW that we wan We were very satisfied with the help and attention from Keith Darden at Chapman BMW Chandler. He quickly helped find and delivered the BMW that we wanted without a lot of effort. Keith was great to deal with and I would recommend anyone who wants a great new or used BMW to see him at Chapman Chandler BMW. More

WARRANTY/RECALL ISSUES AND OIL CHANGED AND SERVICE Vince Adams and the entire Chapman Service Team always takes great care of us and our car. I came in for a recall fix and also asked them if they cou Vince Adams and the entire Chapman Service Team always takes great care of us and our car. I came in for a recall fix and also asked them if they could do an oil change and check into a couple of issues inside the car that I thought should be covered under warranty. Vince got everything done for me in a little over two hours and detailed the car as well. I am very satisfied. More

Damage The first time I went because my sunroof imploded I was told it was rock damage and I was liable. After calling HQ they said they would replace it fre The first time I went because my sunroof imploded I was told it was rock damage and I was liable. After calling HQ they said they would replace it free of charge. While replacing the sunroof they broke both visors and chipped the cluster. They replaced the visors but didn't report the chip in the cluster. At my next oil change I asked them to look at cluster. They agreed it was chipped but that it was my fault. They said it was caused by a tool or something like that in order to cause the chip in the glass. Do they think I drive around with tools in my hand? I don't have anything in my vehicle that would do that. So the techs used tools to replace my sunroof but I'M the one who caused the damage? C'mon guys..... More

Second time a charm This is the second time I used this dealer for warranty work. The first time the at Chapman I had an A/C noise problem that my Palm Springs did not s This is the second time I used this dealer for warranty work. The first time the at Chapman I had an A/C noise problem that my Palm Springs did not solve after reporting the problem several times. The service adviser assigned to me said I needed to go back to Palm Springs, but I now live hear. Called BMW/USA customer service, they were really surprised since it should have been solved. This time the service adviser Mike Reeves was excellent. Warranty work for a different reason. I also investigated purchasing another car and met with Timothy Smith. He is great to work with, very calm and listens to your needs. For these two reasons I will try this dealer again, since I own several BMWs. More

It is the best service! I have worked with Kris Mason for two years and he is the best. He answers my many questions and remembers previous conversations. He gets me in and I have worked with Kris Mason for two years and he is the best. He answers my many questions and remembers previous conversations. He gets me in and out really fast. More

Beat all expectations! As a investor in owner of American based companies. One who has been critical of foreign competition whom anyone whom knows me will testify ... Well I As a investor in owner of American based companies. One who has been critical of foreign competition whom anyone whom knows me will testify ... Well I bought a late model Bmw to new to believe that some wear on the steering wheel should it be happening. I only got a Bmw because I wanted a electric car and felt the i3 posed a perfect valuation for running around . All this to say I was blown away they fixed everything I requested under warranty got me a new Bmw loaner post haste to which I went to s local breakfast and wasn’t finished when they called to say everything except needed to ordering the steering wheel. Which they received the next day and installed . When I returned they had my loaner waiting and I literally wasn’t there 2 min to drop off and drive away on s loaner . What can I say !?!? I never felt so moved to review anyone especially a company whom is competition to the ones I invested in . They exceeded my every imaginable expectation !!! And believe me I NEVER believed I would be saying this !👍😊 More