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Chapman Acura
Tucson, AZ
155 Reviews
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155 Reviews of Chapman Acura
January 31, 2018
Excellent work, very friendly. My acura had steering power problem. They are very corporate and fix it very fast, and done it excellent work. Im so happy with the result. My acura had steering power problem. They are very corporate and fix it very fast, and done it excellent work. Im so happy with the result. More
by 1234
Employees Worked With
STEVE
September 23, 2017
Tire repair I took my 2015 Honda CRV I took my 2015 HONDA CRV into Chaplain to fix the tire light that came on. It turn out to be a small puncher hole on the side of tire. Richard Soto i I took my 2015 HONDA CRV into Chaplain to fix the tire light that came on. It turn out to be a small puncher hole on the side of tire. Richard Soto immediately told be it had to be replaced. Thanks to Nitrofill the tote was replaced with no charge to me. The service was all done in a short time. Thank you all in the service department for such good service!! More
by CRV 2015 karen
Employees Worked With
Richard Soto
April 29, 2017
Great customer service ! Nothing but customer service from when I walked in until I left. WOW ! I had no appointment. After I explained I was there for recall assessment on m Nothing but customer service from when I walked in until I left. WOW ! I had no appointment. After I explained I was there for recall assessment on my used MDX they immediately pulled my car in to begin the work. The work was completed, vehicle inspection done and car washed inside and out all in less than 2 hours. Thanks ! More
by Ric Storts
Employees Worked With
Joe Cassano, Jimmy Sasnett
April 28, 2017
Great Service Had the 123 plus an oil change as recommended. Called my service advisor, Chris Crawford, and got an early appointment.. Was there by 720 and out b Had the 123 plus an oil change as recommended. Called my service advisor, Chris Crawford, and got an early appointment.. Was there by 720 and out by 830, car washed, computer adjusted and everything done well. Was greeted by Mike who sold me the car. Other personnel were always asking if I needed anything. You feel really welcome. NOW THE BAD NEWS: Chris is leaving and he will be missed. He answered all my questions in the past about the various features of my Acura RDX. He treated me as a friend, advised about adding recommendations from my friends that were nice but not needed. We built a rapport and I trusted him. He is going to be hard to replace. Even though he is going to Phoenix to work at Chapman, it will be their gain and our loss. Have a great life Chris because you were a great help as my service advisor. More
by fredrdx
Employees Worked With
Chris Crawford
January 12, 2017
Exceptional Service Dept 5-star experience with Service Advisor, Rueben. I was promptly greeted in the service drive. He had me in and out under the estimated wait time, and 5-star experience with Service Advisor, Rueben. I was promptly greeted in the service drive. He had me in and out under the estimated wait time, and the car washed after service. Before leaving, he provided a thorough review of the multipoint courtesy inspection report. More
by GS
Employees Worked With
Rueben Chavez
January 02, 2017
Very pleased, no stress I was very happy with all of the assistance provided by Michael M to help me find the right car. He was extremely helpful, knowledgeable, and took tim I was very happy with all of the assistance provided by Michael M to help me find the right car. He was extremely helpful, knowledgeable, and took time to explain all of my questions. I never felt pressured and am very happy with my purchase and follow up received throughout the process. I will definitely be a return customer. More
by ERuf
Employees Worked With
Michael M
December 28, 2016
Worried needlessly First let me say we have purchased our most recent previous cars from a particular dealership group that we like a lot. Our problem, though was their First let me say we have purchased our most recent previous cars from a particular dealership group that we like a lot. Our problem, though was their car lines of vehicles with 3rd row seats either would have cost us more or we would have settled for less. We were curious about the MDX and even though we were nervous about going to a place where didn't know anyone we took a chance on Chapman Acura .We connected online with our sales rep Greg Walsh, who couldn't have been easier to talk to and do business with. (I admit we compared prices to Phoenix but that wasn't going to be worth the trip.) So far our one visit to service was equally satisfying. A very pleasant and low stress environment. We couldn't be happier. More
by Traveler
Employees Worked With
Greg Walsh
September 14, 2016
Airbag replacement My Acura RL was recalled for it's airbags, and the process of 'getting it done' was dead easy. Make an appt., drive up, talk to serviceman, wait for My Acura RL was recalled for it's airbags, and the process of 'getting it done' was dead easy. Make an appt., drive up, talk to serviceman, wait for about an hour, 15 minutes, drive away with new airbags, and a freshly washed car! Perfect! Thanks!!!! More
by Joyce P Boydstun
August 26, 2016
Poor service! The salesman was rude, I wasn't informed about a financing issues and I had to go in myself and fix it. Not to mention they tried to get me to pay mor The salesman was rude, I wasn't informed about a financing issues and I had to go in myself and fix it. Not to mention they tried to get me to pay more after I had already put money down. Over all rude people and terrible experience with sales. Service was GREAT!! Not a problem with them at all. Everything with service went without a hassle and I loved that but sales needs some serious work. More
by Unhappy customer
Employees Worked With
Sales staff
June 30, 2016
Outstanding What a great experience. We arrived late in the evening and Joe and his team stayed late and made sure that everything was in order before we left th What a great experience. We arrived late in the evening and Joe and his team stayed late and made sure that everything was in order before we left the lot. More
by Billb
Employees Worked With
Joe
