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Chaparral Ford Inc.
Devine, TX
48 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:00 PM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 48 reviews
September 21, 2022
Worst customer service experience I have ever received. First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make t First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make the matter worse, I had to find and deal with getting the car towed to them. Then when I picked up the vehicle I got no service ticket of what was done. To top it all off no apology from anyone about all this. If your car needs service stay away and go to another Ford dealership. More
by Gilbert Deanda
Employees Worked With
Sylvia
September 09, 2022
Chaparral Ford delivers on their commitments. I reserved and ordered a Lightning on 5/20/21. 462 days later the truck arrived. Chaparral honored our original 1.25 year old deal. I reserved and ordered a Lightning on 5/20/21. 462 days later the truck arrived. Chaparral honored our original 1.25 year old deal. More
by Lightning Dude
Employees Worked With
Johnny Villanueva internet sales mostly. Frank, Manager, Mark, Finance Manager.
August 24, 2022
Great service from Ali Salib, very patient with me making a big decision. He was very knowledgeable and got everything added to my Ford Ranger I asked for! a big decision. He was very knowledgeable and got everything added to my Ford Ranger I asked for! More
by Bonniemangold
Employees Worked With
Ali Salib
May 24, 2022
They were very courteous and attentive. I told them what I was looking for and my price per month. They gave me several different cars to try out. I test drove several cars and SUVs. I f I told them what I was looking for and my price per month. They gave me several different cars to try out. I test drove several cars and SUVs. I found the best ride for my back! Since my car was not totally ready for me, they gave me a loaner, actually it ended up being two loaner. Great job! More
by jalunstrum
Employees Worked With
Jimmy Morales, Richard Burwell, Soheil Sefidroo, Roland Trevino
August 09, 2021
Special thank you to Roland Trevino and the Chaparral Ford team to making our new truck buying experience very pleasurable. The trade-in process was fast and fair and the level of customer service throu Ford team to making our new truck buying experience very pleasurable. The trade-in process was fast and fair and the level of customer service throughout the buying process was excellent. More
by odette
Employees Worked With
Roland Trevino
August 06, 2021
Augi was very helpful and stayed in touch with me throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! More
by Sylviajuarez12
Employees Worked With
Augi
July 22, 2021
Always friendly staff very helpful . Service technicians are very knowledgeable. Parts department staff very helpful and are always willing to help . Very clean area . Thank you are very knowledgeable. Parts department staff very helpful and are always willing to help . Very clean area . Thank you More
by fjgarzaus
Employees Worked With
All
December 31, 2020
I would just like to say a special thanks to Richard Burwell and Steven for making my truck buying experience a pleasure everyone was kind courteous and answered all my questions Burwell and Steven for making my truck buying experience a pleasure everyone was kind courteous and answered all my questions More
by STaylor
Employees Worked With
Richard Burwell and steven
