Champion Porsche - Service Center

Efficient explained service well also responded quickly to any questions I had. We’re able to pick up and return my vehicle to any questions I had. We’re able to pick up and return my vehicle More

Efficiency and punctuality, clear communication, and prompt responses. The car was returned looking brand new! prompt responses. The car was returned looking brand new! More

I’ve had the pleasure of working with my service advisor Doug Parman for over 20 years. Absolutely best in class. Doug always goes out of his way. He’s a pleasure to work with. Doug Parman for over 20 years. Absolutely best in class. Doug always goes out of his way. He’s a pleasure to work with. More

The service department is very well run. Indira responds quickly to questions and stays on top of the service of our cars. Indira responds quickly to questions and stays on top of the service of our cars. More

everythiong was great and David was a true professional. made it all happen without any issues made it all happen without any issues More

Brad was a true professional, took care of us immediately. Helped us with a loaner. Excellent service! immediately. Helped us with a loaner. Excellent service! More

I was extremely surprised and disappointed by this service from Porsche. There were no updates provided unless I called. The repair took far longer than originally estimated, and not even a car was pr service from Porsche. There were no updates provided unless I called. The repair took far longer than originally estimated, and not even a car was provided during the repair. I had initially stated I did not need a car because the repair estimate was 2 days, but it ultimately took almost 3 weeks. When the repair was elongated, I was told there were no cars available anymore due to the holidays.. There were never any apologies for the delays or lack of communication. I am extremely disappointed by the lack of clear communication, updates, and courtesy calls from Champion Porsche. More

While the service itself was executed properly, I found the scheduling process to be excessively lengthy. Additionally, upon my arrival, the dealer did not have a porter available to drive me home as initi the scheduling process to be excessively lengthy. Additionally, upon my arrival, the dealer did not have a porter available to drive me home as initially arranged. Furthermore, the service advisor did not inform me that a routine service would take more than a day to complete; in fact, I was assured, "I will call you later today" as I left. I sent the service advisor four text messages that day without receiving any response. It wasn't until the following day, after I reached out again, that I finally received a call. During this conversation, the service advisor mentioned that he had informed me my vehicle would not be ready that same day, despite the fact that I dropped it off before 9 AM. I requested that he arrange for the vehicle to be delivered to my home, which is only ten minutes from the dealership, and he agreed, albeit reluctantly. This level of communication falls short of what I would expect from a luxury brand like Porsche. I hope that my next experience will be significantly improved. More

My first service was very smooth. It was quick and easy. Indira keep me informed throughout the entire service. It was quick and easy. Indira keep me informed throughout the entire service. More

It’s not often that I feel the need to write about my experiences at places but I’m making the exception here so that no one ever comes to this dealership. The way I was treated I wouldn’t wish on my wor experiences at places but I’m making the exception here so that no one ever comes to this dealership. The way I was treated I wouldn’t wish on my worst enemies. I unfortunately brought my Porsche Cayenne to get looked at after getting a couple of estimates for some repairs at a few Porsche Certified Mechanics. This dealership left me hanging for 3 weeks…. 3 weeks with no updates no hello we know you’re still waiting. Nothing. To make matters worse they belittled me, argued with me, didn’t care about me in the slightest. They agreed to have their manager call me they promised me she would. She never even bothered to call me all that time. Then on top of all of that, they were $15k more expensive than the last mechanic wanted to charge me. Hold on a second? What? I wholeheartedly believe that this dealership, as shady as they were acting, vandalized my vehicle in order to extort more money out of me. How does a repair estimate grow by $15k and they didn’t even start taking it apart? A place like this is a stain on the Porsche brand, it’s a sorry excuse for a dealership. I mean you might expect this from some junk brands but Porsche? I have owned BMW, Lexus, Mercedes etc I’ve always been treated correctly and taken care of but if this is how Porsche treats their customers then I will be going back to those other brands. More