Champion Porsche - Service Center

Horrible Experience! Over the course of two and a half Horrible Experience! Over the course of two and a half hours (when we were quoted one hour), I personally witnessed: 1. a Porsche employee refer to Horrible Experience! Over the course of two and a half hours (when we were quoted one hour), I personally witnessed: 1. a Porsche employee refer to another customer as a "F***ing A**hole" so loudly that everyone in the waiting room heard this clearly and felt very uncomfortable. 2. another customer was physically assaulted (not kidding) by a Porsche employee and called the police. 3. another customer had been waiting for an hour and a half before asking what was taking so long... the employee then informed her that they had ordered the wrong tire and it would take another hour or so. In addition to these ridiculous and unacceptable behaviors, the waiting area was dirty, with cups and wrappers lying around, the TV kept randomly changing channels when customers were watching (apparently the parts guy prefers watching tennis and soccer instead of news), and the reading materials were haphazardly strewn about. This was similar to previous experiences I have had with this dealership (save for the physical assault... that was new). Needless to say I will NOT be returning. More

This dealership should be an embarrassment for Porsche. The service is awful. You spend $5000.00 on a repair and you can't even get a free cup of coffee. You have to sit on a metal bench outside while you The service is awful. You spend $5000.00 on a repair and you can't even get a free cup of coffee. You have to sit on a metal bench outside while you wait. It's hot and noisy. Most dealerships send out a survey to ensure the customer was satisfied. Not Champion! They do not want to know. Danny, our service tech is nice. He is also knowledgeable. But he works for Champion Porsche -- a company that puts no effort whatsoever into customer service. When you get there, there is nobody to greet you. There is nobody that takes your car. You meander around aimlessly waiting for a service tech to approach. But they never do. You have to go to them like you are bothering them. They are all at their desks -- head down trying not to see people waiting. Unfortunately this is the closest Porsche dealership to my house. My husband and I have owned a Pontiac, Acura, Mitsubishi, Jeep, Mazda and Subaru. We've been to many dealerships in the last 25 years. Champion Porsche is one of the worst! You would think that for a $200 oil change, they'd appreciate your business. You'd think that -- but you'd be wrong. Champion Porsche CLEARLY despises their customers. More

I have a Porsche 2003 Turbo X50. I live in S. Florida and purchased the car from Chicago via the web. Not having purchased the car from Champion, my expectations were that I was not going to be treated and purchased the car from Chicago via the web. Not having purchased the car from Champion, my expectations were that I was not going to be treated as well. Champion did some aftermarket work (Short shifter, car lowered 1 inch). They also copied a key.<br><br>The experience was nothing but top notch. From the time I call and scheduled an appointment, to the time I drove the car home, everything was completed as promised. My service advisor was professional, treated me with respect and upsold me into the new suspension. <br><br>My only complaint was that getting a new key cost me $225. More

Their mechanics don't know how to fix the product they sell, it take several visits to get the repair done right. They always find a reason that the break down is not covered under warranty and you have t sell, it take several visits to get the repair done right. They always find a reason that the break down is not covered under warranty and you have to pay, yet when you call Porsche Cars North America they say the Dealer should have done the work under warranty and that they will get you a refund. I wonder how many people pay the bill and never call Porsche and get there money back . More