Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

Terrible service department. My truck has been in three times for a loud squeak in the front drivers side. The first two times it was misdiagnosed and I paid for work that maybe didn't need to get . Wednes times for a loud squeak in the front drivers side. The first two times it was misdiagnosed and I paid for work that maybe didn't need to get . Wednesday I dropped it off again, for an oil change, balancing and once again to diagnose the squeak. It was brought in at 9:00am, with an appointment. I heard nothing all day. Thursday I called at 12:30 they still had not even looked at my vehicle. Why? In 11.5 hours they managed to let my truck sit on their lot and do nothing. Manager says "well, you said we could have it until four today".... it's one now. If they could have gotten everything done in three hours or less, shouldn't have been done yesterday? And the managers response to that "I'll go see if we can get it done before four today... if we can't I'll give you a call back in ten minutes." He did call me back, continuing to tell me that somehow it was okay and also our fault that the dealership hadn't looked at it, with a promise it would be done in the next three hours. Well, they "finished" with the truck in under two hours. We went and picked it up with the promise that the wheels had been balanced, the oil change completed and the understanding that they will not work on the lift kit because it is not MOPAR. Friday, we attempted to leave for our weekend camping trip, but less than five minutes on the highway revealed that the balancing had made the truck undriveable above 55mph. Today we contacted the dealership, and were promised a call back before the end of the day to remedy our problem. No call. No satisfaction. Ram dealers are a dime a dozen, as are mechanics who work on them. We will not be returning to this place, our next Ram will be purchased elsewhere. Avoid at all costs, they will steal your money and then ignore you when they fail to fix your car, or as in our case make your vehicle worse than it was before you dropped it off. More

Had an amazing experience buying my first Jeep. Randy, my sales person, was incredibly patient and kind! I would suggest anyone in search of a new or used car, seek him out! And Lyndsey Adams was great to wo sales person, was incredibly patient and kind! I would suggest anyone in search of a new or used car, seek him out! And Lyndsey Adams was great to work with too! All around, a fantastic experience. No pressure to buy, no pushy sales people, just a great experience!! More

I bought a new car here in 2016 and have had nothing but bad experiences. Yesterday, I took my Jeep in to have my my sky sunroof looked at / fixed. After 6 hours they called and said my sunroof was fine- bad experiences. Yesterday, I took my Jeep in to have my my sky sunroof looked at / fixed. After 6 hours they called and said my sunroof was fine- didn’t need parts and they were able to manually open and close it multiple times. MANUALLY?! I informed them my sunroof is a powered sunroof, and could only be opened with the key when it’s fully closed (I brought it in because it would only close halfway and then reverse and open again) My advisor was confused, and said that the tech who worked on it said it’s a manual sunroof. They had to check and call back. They apologized for not knowing, and said they would just master reset my sunroof button and it should be good to go. After another hour, they called and now stated that my sunroof needs $1100 in work done to it. How? When just hours ago they said it was fixed and I could pick it up? I came to pick it up- telling them I’m not having them fix it. My boyfriend asked for the service manger- he or she never showed up to talk. When I got in my car, my side panel where my seat belt is located was knocked off and no one put it back on. They also got black oil/grease finger prints on my off white ceiling. Very very horrible and unprofessional service at this location. I will never bring my vehicle back! EDIT- Jibreel did make sure my ceiling got wiped down, and the panel put back on the next day. More

Of course, bait and switch As expected, I called for a quote yesterday and surprise, surprise, I show up and the price is more than double. That is only half of the crappy exper As expected, I called for a quote yesterday and surprise, surprise, I show up and the price is more than double. That is only half of the crappy experience. I spent a half hour there (a scheduled appointment) for a recall part just to be told they gave the last one away this morning. Huh, they opened at 9:00 AM, I was there at 9:00 AM... They probably could have told me before they took my keys, pulled my car away but instead waited until I was there 25 minutes. It is unfortunate that they believe everyone is unintelligent in this world. More

Amazing service I bought my car from here and also get all maintenance done here. I couldn't be happier with the service department. Ive had an issue in the past and I bought my car from here and also get all maintenance done here. I couldn't be happier with the service department. Ive had an issue in the past and management was very attentive and rectified any issue I had. This is much appreciated coming from a consumer standpoint. You always hear the bad things but never the good. More

Service manager treated me like a burden I've taken my car to Cueter for about 8 years and after my last experience, I will never return and I will never recommend them. I needed my front I've taken my car to Cueter for about 8 years and after my last experience, I will never return and I will never recommend them. I needed my front wheel hubs/bearings, control arms, and swaybar endlinks replaced. Since I wanted to replace my bushings with performance polyurethane bushings, I had to order them myself and bring them in. My service advisor told me it would be no problem and they would just charge me for labor. I had all the parts in last Monday. On Thursday my advisor called me to tell me it would cost a bit more in labor to replace the bushings instead of the entire control arms. I told him I already figured that and told him the same thing on Monday. He said ok it should be done that day. Friday I call him and find out the mechanic doesn't think the bushings are the correct parts for my car. I looked it up and they were indeed the correct parts according to the manufacturer. I told my service advisor and he said he'd have a chat with the mechanic. I never got a call back. Saturday I tried calling a few times and never got a call back. Monday I call and finally get a hold of someone. Apparently my service advisor went on vacation, leaving me completely in the dark about my car. I asked my new service advisor if he knew what was up with my car. He said he'd have to find the paperwork and call me back. Never did. Tuesday I finally got a hold of him and he told me the mechanic doesn't feel comfortable putting the bushings in. I asked him if he could go on the manufacturer website and see that the parts are indeed correct. He said ok and never called me back. Wednesday I called and he told me the manager said they won't do it because he called AUTOZONE (NOT the manufacturer; just the supplier) and they told him they didn't think the parts were right. Even though it does say even on their website that the parts are right for my model car specifically. Friday I went in and talked to the manager directly. I asked him if he remembered me from about a month prior when my girlfriend was also left in the dark about her car being looked at. He said he remembered me. I asked him why I was left in the dark by 2 separate service advisors. He didn't even apologize! Chad was a total xxxxxxxxx to me and acted like I was the burden on them! After the conversation went absolutely nowhere, he offered to take $70 off my bill. I told him I'd have to consider the situation and he threatened me with a mechanic's lien as if I would take my car back without paying. I've never been treated so badly by a manager like that. I didn't even receive any kind of apology. I left and returned later to get this all over with and pay my bill. I told the cashier he offered to take $70 off the bill and I showed her a coupon that was mailed to me that would take 15% off. I also had rewards points to use from a credit card that I applied for FROM THE DEALERSHIP. The cashier said she'd have to check with the manager. My service advisor came up to me and told me the manager wasn't going to take more than $70 off the bill, even though the 15% off coupon would've taken off more than that. He also said my credit card rewards points could only be used for parts; not labor. I looked this up and this was not true. They finally used my points but would not accept my coupon. Unbelievable and completely unacceptable. Cueter's service department has gone way downhill over the past few years. They used to have a very considerate manager that always made sure I was taken care of. The master mechanic that worked on my car since I started going there is no longer with them, even though they still have his certifications displayed in their window. They didn't have the certification of the current mechanic that worked on my car this time. More