Champion Chrysler Jeep Dodge Ram of Lansing

It was very nice working with the staff at Champion. Ben was great to work with. Ben was great to work with. More

So I went in after only having my vehicle for less than a week with a concern on my vehicle that the air pressure was not reading and I was informed by the sales guy Todd Greene that he would not help me at week with a concern on my vehicle that the air pressure was not reading and I was informed by the sales guy Todd Greene that he would not help me at all even tho at the time of sales he told me theirs nothing wrong with the Jeep. And he told me to ignore it and that he was not informed anything was wrong with the sensors so to u all I have to say is that is poor sales men ship and I will not ever buy another vehicle from u. Service dept is great tho and very polite. And thanks to discount for my new sensors. More

I went into the dealership on 1/5/22 waited 20 minutes to be acknowledged while two other people obtained help before me. However, I was there first but was arguing with the service guy about what I schedule be acknowledged while two other people obtained help before me. However, I was there first but was arguing with the service guy about what I scheduled the appointment for (he claimed for a headrest, but it was for an electrical problem with my van doors). Soren was very mean and aggressive, standing up over me, very angry, puffing out his chest to intimidate me, asking, "do you have a problem with me?". I didn't want any issues as I'm a 5"1 female who doesn't like confrontation. All of this happened after I returned to the dealership from picking up my children from daycare- because I spent almost the entire day at the dealership waiting for my vehicle to be looked at, although I scheduled a 9:00 am appointment for which I arrived a few minutes early. So after wasting my day, I left but tried calling to confirm the status of my vehicle,it upset the service rep. I sat at the dealership practically the entire day for a 9:00 am appointment for which I previously had scheduled and arrived early. Very unsettling encounter and experience, but Phil was excellent and did everything to rectify the situation. But once Phil left the area, Soren approached me unnecessarily, although Phil was already helping. If I was male, I don't think I would've experienced the same treatment. More

They sold me a pile of garbage, plain and simple. They left out that it didn't have heat, had a blown head gasket, and had internal engine damage from said gasket. It was smart of Jake the salesman to dri left out that it didn't have heat, had a blown head gasket, and had internal engine damage from said gasket. It was smart of Jake the salesman to drive the truck around the lot first. It allowed that thick as sludge they poured into the engine to quiet it down as I test drove it. Next morning, it was knocking like crazy on a cold start. Matt got in touch we me on Saturday saying that they'd make it right... On Monday that suddenly went out the window because Pat told me "tough xxxx" I signed paperwork. Even though it very clearly isn't listen in their "assessment". Typical shady xxxxhole dealership, don't come here. More

Urgent Service Requirement I recently experienced a failure of the oil cooler, and it required urgent attention. CC's service representative, Phillip, somehow manage to fit me i I recently experienced a failure of the oil cooler, and it required urgent attention. CC's service representative, Phillip, somehow manage to fit me into that day's schedule. The diagnosis was completed that afternoon and though a part had to be delivered from Chicago, the repair was completed the next day. Phillip kept me informed of the situation with frequent updates. I was completely satisfied with the level of service from this dealership and in particular the service rep I worked with. More

Everything was great Phil spent the extra time to make some phone calls and help me with my cracked windshield. Him along with his team always go the extra mile to help me Phil spent the extra time to make some phone calls and help me with my cracked windshield. Him along with his team always go the extra mile to help me out. Thank you!!! More

Service Department Needs Help Even with a scheduled appointment, something as simple as an oil change takes almost 2 hours. Grand Ledge Ford can do it in half an hour, with a more Even with a scheduled appointment, something as simple as an oil change takes almost 2 hours. Grand Ledge Ford can do it in half an hour, with a more friendly and accommodating staff. More

Love this dealership! I worked with Emily, she was professional, helpful, and had a great personality! From beginning to end the staff was knowledgeable and curious, I will I worked with Emily, she was professional, helpful, and had a great personality! From beginning to end the staff was knowledgeable and curious, I will be visiting them again! More