Champion Chevrolet of Avon - Service Center

We purchased a used vehicle for our daughter and opted not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully exp not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully expected to pay for the repairs ourselves, because we knowingly chose no warranty. The service department consulted with the sales department, and the decision was made by Dugan to make the repairs at no cost to us because it had been less than a week since our purchase. Dugan Chevrolet utilizes responsible business practices, and they are committed to the community they serve. We have previously taken our other cars there for service, and will continue to do so in the future. More

BEWARE of the SERVICE DEPARTMENT! I just moved to Avon. I took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it w took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it was a known issue with my year and model and there was a recall but it was out of warranty but they would be happy to fix it for $4000-5000! Upon suggestion of an Andy Mohr FORD service manager, I took the truck to Andy Mohr Chevrolet. As SOON as I pulled up with white smoke billowing out of my truck they said is that a 2004. Known issue. Even though I was slightly out of warranty they went the extra mile to negotiate with GM because of my low mileage and fixed my truck for free, courtesy of GM. GM will pay for diagnostics on a known issue and they suggested I ask for my money back from Dugan. OF COURSE Dugan kept the only $102 I will ever pay them! They dropped the ball and never picked up the phone to call GM which would have cost me $5000 just because THEY DON'T CARE ABOUT CUSTOMERS! More

Dugan's service department is top notch. Their mechanics have the skills to do the job right. I'm always impressed by the quality of the work I receive on my 2008 Uplander. A very happy customer. have the skills to do the job right. I'm always impressed by the quality of the work I receive on my 2008 Uplander. A very happy customer. More