Champion Chevrolet of Avon - Service Center

Basic service I brought my car in for basic oil change and tire rotation under warranty. After service, I asked what type of oil was used in my car. Diana said "I d I brought my car in for basic oil change and tire rotation under warranty. After service, I asked what type of oil was used in my car. Diana said "I don't know, I think it's 10w30". This was not the answer I was looking for, and it made me loose confidence in service in that they new what they were doing. I expected her to know brand and type. I later found out my tires were not rotated because my wheels had wheel locks and service could not find the lug not key. This was not communicated to me while the car was at service or when I picked it up. I found this out at a later service appointment. Service could have called if they had a question and could have been better about communication. More

above and beyond Department was booked when I came in late in the day, Rich told me he would take care of me if I came in the next day. Came in next day and he got me Department was booked when I came in late in the day, Rich told me he would take care of me if I came in the next day. Came in next day and he got me right in and service was performed with little or no delay. Very satisfied. More

Excellent Service Department Had warranty work done and Vickie was great to work with! Great communication and customer service! Definitely recommend! I needed a loaner vehicle Had warranty work done and Vickie was great to work with! Great communication and customer service! Definitely recommend! I needed a loaner vehicle and they were happy to help. More

Excellent customer service!! I met Will in the gym and when I asked where he worked he told me he was at Champion Chevrolet of Avon. I happened to need some service work done, an I met Will in the gym and when I asked where he worked he told me he was at Champion Chevrolet of Avon. I happened to need some service work done, and although I have a friend at a south side Chevy dealership, I decided to go see Will. Just as he was friendly in the gym, he was as much so at the dealership. Will is a true professional and I look forward to future business with him and Champion in the future. More

Treated like a friend I talked to Rich when I called in the day after buying my "dream" car a new Corvette. My wife and I had noticed the right headlight was out the eveni I talked to Rich when I called in the day after buying my "dream" car a new Corvette. My wife and I had noticed the right headlight was out the evening before. Rich immediately asked me to bring the car in so that they could take care of it. Rich was easy to find when I arrived and had it back to be diagnosed and corrected in short order. He came to see me after a while in the waiting room and explained that they had the front end of the car apart diagnosing the issue and offered to set up a ride to get me back home. The part needed to be ordered so I picked the car up on the following Monday and Rich assured me that the car had been inside while waiting for the part. I felt that he kept me up to date on what was happening and treated me like I was a long time friend getting special consideration More

Vehicle Service Had an appointment to get oil changed and tires rotated. Only took 25 minutes. Rich was very professional. Whole process went very smooth and profe Had an appointment to get oil changed and tires rotated. Only took 25 minutes. Rich was very professional. Whole process went very smooth and professional More

Emergency Repair Needed Had an issue with the ignition lock on my son's car. Cooridinated with Dave Blanck (who I was a long time customer). He recommended Wil who too care o Had an issue with the ignition lock on my son's car. Cooridinated with Dave Blanck (who I was a long time customer). He recommended Wil who too care of the towing and repairs, in addition to a couple of other things that needed done. All this was done in one day. He is outstanding to worth and will use him every time I can. More

Oil Change I take my vehicle to Champion Chevrolet whenever I need an oil change...the are always friendly and prompt to do the work...I would recommend them to I take my vehicle to Champion Chevrolet whenever I need an oil change...the are always friendly and prompt to do the work...I would recommend them to anyone. More

Positive service experience I came in without an appointment for an oil change on my wife's Malibu. After initially speaking with one of the other service assistants, Rich asked I came in without an appointment for an oil change on my wife's Malibu. After initially speaking with one of the other service assistants, Rich asked me to come to his desk so he could handle my visit. After learning the car had 67,000 miles, he mentioned that we might want to consider the 60,000 mile service but he did not push getting it all done since it is not cheap. He helpfully suggested one component--the transmission fluid exchange--that he thought was most crucial. He also offered to arrange for a shuttle to take me home since it was going to take a couple of hours for the work to be completed. I would definitely be open to working with Rich for future service visits. More

Excellent customer service I needed a new starter on my key chain. They fixed it, and it runs like a charm. I definately will buy a car from there, the next time I can. I love t I needed a new starter on my key chain. They fixed it, and it runs like a charm. I definately will buy a car from there, the next time I can. I love the impalas. More