Champion Chevrolet of Avon - Service Center

In for oil change and rattle in front end of car. Oil change was fine and done in a reasonable amount of time. I thought I was getting a multi point inspection as well, but nothing was said at check o Oil change was fine and done in a reasonable amount of time. I thought I was getting a multi point inspection as well, but nothing was said at check out and nothing indicated on the bill it was done. I also wanted what I thought was something loose in the front fascia of the car. I showed the service writer how loose it was by simply banging on it with your hand. I also explained a test drive would be a waste of time as it seems to do it when windy conditions exist, which I thought might be something flapping from the wind hitting it. They drove it anyway against what I advised and found nothing banging. The banging rattle is still occurring and I don't know if the inspection was done. I also sat for 15 or so minutes after the car was ready because the service writer was in a meeting. More

From out of town. NO BRAKES! Was in town for work vacuum pump went bad on 2016 truck. Called told them my situation they got me in checked out truck gave me a loaner found my tru Was in town for work vacuum pump went bad on 2016 truck. Called told them my situation they got me in checked out truck gave me a loaner found my truck was still under warranty fixed it everything free. Even washed it. Excellent customer service couldn't ask for more. Thanks again. More

Excellent customer service I had a shattered drivers side rear view mirror. It was very unnerving to drive with it and it was during the Christmas holidays. Rich Emmons ordered I had a shattered drivers side rear view mirror. It was very unnerving to drive with it and it was during the Christmas holidays. Rich Emmons ordered it, had it in the next day and had it fixed within 4 days, considering it was Christmas time. He is and always has been the epitome of excellence in customer service. He always greets me by name and goes out of his way to make sure my car is safe to drive before I leave. Truly, he is the face of service with Champion Chevrolet. Not only is he knowledgeable, but he is friendly and warm to his customers. I would never go to another dealership for service and would only ever have Rich be my service advisor. (And 5 star ratings are generally not easy to come by). Rich Emmons deserves 5 stars each and every time. Thank you Champion Chevrolet for having such a genuinely nice, compassionate and service savvy advisor at the top of your staff. More

Great experience with service The team got my vehicle and within an hour had diagnosed the problem, fixed it by early afternoon, and also got me a shuttle service to my vehicle. Th The team got my vehicle and within an hour had diagnosed the problem, fixed it by early afternoon, and also got me a shuttle service to my vehicle. This was the most convenient service I have ever had, and made my life so much easier. Vickie was great in coordinating all of this throughout the day, keeping in touch with me and giving me updates along the way. Really appreciate it! More

Amazing dealership Best dealership I’ve ever had the pleasure of dealing with, (I’m not a fan of dealerships from past experiences) They explained what they fixed under Best dealership I’ve ever had the pleasure of dealing with, (I’m not a fan of dealerships from past experiences) They explained what they fixed under my cars recall and then told me a few things that needed attention. They offered to fix the issues or I could have my mechanic fix them, no pressure sales whatsoever. I had the pleasure of dealing with the service manager Rich, he kept me informed of the progress and when to expect my vehicle to be finished. I highly recommend Champion Chevrolet More

Will Whitley Excellent Service I called Will Whitley in regards to a dent repair in my Equinox. He communicated with me well, got me an appt. and repaired it in same day with court I called Will Whitley in regards to a dent repair in my Equinox. He communicated with me well, got me an appt. and repaired it in same day with courtesy car. Excellent customer service. Thanks. Robert (Mike) Messer. More

A very trusted and reliable dealership. 5 star quality. Excellence and trust in all aspects of service. Very fair and competitive in pricing with no "surprises". Extremely knowledgeable and professional. Wo Excellence and trust in all aspects of service. Very fair and competitive in pricing with no "surprises". Extremely knowledgeable and professional. Would never take my service needs anywhere else. More

Basic service I brought my car in for basic oil change and tire rotation under warranty. After service, I asked what type of oil was used in my car. Diana said "I d I brought my car in for basic oil change and tire rotation under warranty. After service, I asked what type of oil was used in my car. Diana said "I don't know, I think it's 10w30". This was not the answer I was looking for, and it made me loose confidence in service in that they new what they were doing. I expected her to know brand and type. I later found out my tires were not rotated because my wheels had wheel locks and service could not find the lug not key. This was not communicated to me while the car was at service or when I picked it up. I found this out at a later service appointment. Service could have called if they had a question and could have been better about communication. More

above and beyond Department was booked when I came in late in the day, Rich told me he would take care of me if I came in the next day. Came in next day and he got me Department was booked when I came in late in the day, Rich told me he would take care of me if I came in the next day. Came in next day and he got me right in and service was performed with little or no delay. Very satisfied. More