Champion Chevrolet of Avon - Service Center

The service folks worked me in quickly. Diane is a pleasure to work with. The appointments help with scheduling. I have used Champion for my trucks for 15 years. pleasure to work with. The appointments help with scheduling. I have used Champion for my trucks for 15 years. More

This was the worst experience I've ever had at a dealership! I've taken my vehicle to Champion for several years for service and never experienced poor customer service until recently. One of the re dealership! I've taken my vehicle to Champion for several years for service and never experienced poor customer service until recently. One of the reasons I took my vehicle in was to get the heating and air fixed, but the heating system is still malfunctioning. The other reason was to have my stereo repaired. The heating repair was completed, but Jeff in the Service Dept. needed to contact someone else about the repair or replacement of the stereo the next morning. He told me he would call me after he made the contact. I was supposed to receive a call about the repair or replacement of my stereo and didn't receive it and was told when I called to check on the status of the repair or replacement, that I had authorized the replacement of the stereo. (It was noted on my invoice for the stereo repair that I had changed my mind after authorizing the stereo replacement.) I received several prices for service ($160 to repair the heating, $676 to repair or replace the stereo). When I arrived at the delearship to pick up my vehicle, I was told that the total cost was $262 (for the heating repair and to remove the stereo to get the tag number). I couldn't speak to Jeff because he was either at lunch or in court according to the service tech who assisted me (he called Jeff and texted him while I waited). I finally asked to speak to Jeff's manager. The final cost of the heating repair was $132 (after I asked to speak to the manager). I'm going to have to take my vehicle somewhere else to have it repaired More

What was done is great / courtesy vehicle was great I brought my 2017 gmc Denali in for a few differant things it took a few days which was expected I’m a very busy person like most people so I gave a I brought my 2017 gmc Denali in for a few differant things it took a few days which was expected I’m a very busy person like most people so I gave a list of things to be addressed left the vehicle and got a call a few days later saying my vehicle was finished when I picked it up only the recall was addressed I was very disappointed I didn’t say a thing because I didn’t want to upset anyone in fear the other problems wouldn’t be takes care of under warranty I brought my truck to champion because it’s more convenient than stoops but I will take it there as soon as they can do get it in stoops has always taken care of all my concerns was only done out of convenience. More

The staff is always friendly and helpful. The location is very convenient to my home. I bought my car there, so I like that they have a comprehensive knowledge of the life of my car. But the main reason is very convenient to my home. I bought my car there, so I like that they have a comprehensive knowledge of the life of my car. But the main reason I keep coming back is the shuttle service. I can get a ride home from Gary and not have to wait at the dealership. More

I always find the service department friendly and easy to work with and will always go back! Jeff and Patrick were really patient with me as I navigated through using My Chevy Rewards for the first time. work with and will always go back! Jeff and Patrick were really patient with me as I navigated through using My Chevy Rewards for the first time. More

Jeff was awesome helping get the noise from my truck diagnosed and repaired. I only rate 4/5 due to missing two days of work to have a minor issue fixed. This price was right and so far the grinding sou diagnosed and repaired. I only rate 4/5 due to missing two days of work to have a minor issue fixed. This price was right and so far the grinding sounds have subsided. Better service than other local Chevy dealerships in my experience. Will be back for maintenance and purchasing another vehicle in the future. Thanks Jeff! More

I had an easy time getting an appointment for an oil change with my crazy schedule and it wasn't a long wait. Jeff was great to work with. change with my crazy schedule and it wasn't a long wait. Jeff was great to work with. More

Team was highly engaged and thorough on taking care of my vehicle and myself. I appreciate the professionalism that they showed throughout this entire process. vehicle and myself. I appreciate the professionalism that they showed throughout this entire process. More

All employees I encountered where helpful, very nice. Took too long to call us, we had to call them. But I think there was a problem with # given. Not their fault! Took too long to call us, we had to call them. But I think there was a problem with # given. Not their fault! More

Had new tires put on and the service department was great! 1st time that my car or rims weren't damaged like at other places! These folks really pay attention. great! 1st time that my car or rims weren't damaged like at other places! These folks really pay attention. More