Champion Chevrolet of Avon

First off, my significant other and I both agree we will be returning customers in the future! I bought an '05 Pontiac Grand Prix and this is the first vehicle I've bought by myself as I'm college-aged and be returning customers in the future! I bought an '05 Pontiac Grand Prix and this is the first vehicle I've bought by myself as I'm college-aged and young. I'm from Jasper, IN which is almost 3 hours from Dugan Chevrolet. I found the GP on Autotrader and called up about it on Monday and talked to Robin. She was very friendly and confirmed the vehicle was still on the lot. Through out the week I called up once a day to make sure it was still there as I sold my then vehicle and tied up ends with my bank. On Friday I sold my car and was approved... I then called up to Dugan one last time before making the trip to make sure it was still on the lot... I was kind of thrown a curve ball at this point(very last-minute after I've been dealing with them daily for the past five days..) with details of the taxes on the vehicle, which is the reason I gave my overall experience a 4 instead of a 5. However, I asked to be transferred to a salesperson and was sent to Scott. He was helpful and worked out the details with me(in my favor, luckily!). At this point it was 4 PM and they closed at 6. I explained that I had sold my other vehicle and really needed this car ASAP as I work two jobs and couldn't really get another day off to take the trip. He told me to go ahead and come up and that they would get it done for me that night. We didn't make it there until 7 PM (He's stayed an hour over by now) and they had the Grand Prix sitting right out front, ready for me to test drive. After the drive, I decided it was for me. He and one of the financial associates (I don't remember this gentleman's name, but he was nice and explained the process to me well). Scott had and awesome attitude and didn't make me feel like I was an inconvience at all (though its nearly 8 PM and he was supposed to leave at 6). He also had a great sense of humor and kept us entertained while the paperwork was being fille out. I purchased the Grand Prix in early August and it's now September. So far, so good! It runs smooth and looks great! I have a friend looking to buy a Chevy Sonic from the Jasper area and I recommended Scott/Dugan Chevrolet to him. Awesome experience for a first-time buyer, as long as I drive GM products I will be a Dugan customer! More

I have been hugely pleased with all contact with Dugan and all employees. I would suggest them to anyone in the area!!! I felt they were honest, helpful and through the years have dealt with many dealers. and all employees. I would suggest them to anyone in the area!!! I felt they were honest, helpful and through the years have dealt with many dealers. I would NEVER go any where else after this. More

Shopping for new cars isn't something that I usually like to do. There's something about car dealerships and car salesmen that normally make me very nervous and anxious. We decided to go to Dugan after havin to do. There's something about car dealerships and car salesmen that normally make me very nervous and anxious. We decided to go to Dugan after having a not so nice experience at another dealership. From the time we walked in the door at Dugan, until the time we drove away with our new car, I felt nothing but good vibes. Aaron immediately greeted us with a smile and a hand shake as we walked into the building. He offered refreshments and also played a movie for our children to watch. He focused solely on what we were looking for and did not try to push other deals or vehicles on us. He slowly took away the anxiety and stress that I was feeling that day. I could tell early on that he was a genuine person. I was very satisfied with his service and I will be back to see him again one day. More

Before purchasing my vehicle, I visited several car dealerships. Most were overpriced and at many I felt pressure to make decisions or to settle for a car I was not completely satisfied with. In contr dealerships. Most were overpriced and at many I felt pressure to make decisions or to settle for a car I was not completely satisfied with. In contrast, I have never had a more positive experience than I did with Dugan Chevrolet. The person who made my shopping experience so positive was Dave Blanck who was so personable and knowledgeable about the vehicle. Not only did he have substantial knowledge about the vehicle, but he also continuously made sure that I was confident with my decision – I never felt pressured to buy the vehicle. The price of the vehicle was incredibly fair from the start – little to no haggling was necessary. Overall, I cannot speak highly enough about this dealership and the staff member I worked with. It was positive experience and I will definitely visit this dealership again. More

We purchased a used vehicle for our daughter and opted not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully exp not to pay for the optional warranty. A few days later we had some unanticipated problems with the car, and took it in for evaluation. We fully expected to pay for the repairs ourselves, because we knowingly chose no warranty. The service department consulted with the sales department, and the decision was made by Dugan to make the repairs at no cost to us because it had been less than a week since our purchase. Dugan Chevrolet utilizes responsible business practices, and they are committed to the community they serve. We have previously taken our other cars there for service, and will continue to do so in the future. More

I have been buyng from Dugan Chevrolet since 1996. I have always had great experiences at this dealership and their service department and dealing with Gary Thompson. Gary has always been very helpful have always had great experiences at this dealership and their service department and dealing with Gary Thompson. Gary has always been very helpful in any way he can and takes great pride in working at Dugan Chevrolet and working with his customers. Gary has always followed up with me after the purchase to make sure I am satisifed which has always been the case. I would highly recommend this dealership and Gary Thompson and giving it a 5 star dealership rating. For myself I can only say Hats Off to Dugan Chevrolet and it employees and to Gary Thompson. I am looking forward to my next purchase in a couple of years and it will be at Dugan Chevrolet. THANK YOU DUGAN CHEVROLET AND I WILL BE BACK. Sincerely, Jeff Keeler More

Allison was was abolutely wonderful! She came in on her day off to finalize everything with me since it was the only day I could come back to purchase the vehicle. I purchased a wholesale car and she was day off to finalize everything with me since it was the only day I could come back to purchase the vehicle. I purchased a wholesale car and she was very detailed in describing what "wholesale' meant. The service department was very detailed in what was wrong or what the recommended for the car I bought. Andrea in the internet department was also very friendly and helpful. I would highly recommend purchasing a vehicle from this dealership and I hope they have another great used car come through that I am interested in. Great service at this place!!! More

WE HAVE BEEN DEALNG WITH DUGAN CHEVROLET FOR YEARS. WE JUST RECENTLY PURCHASED ANOTHER CHEVROLET MALIBU WITH SALESPERSON DAVE BLANCK. IT IS ALWAYS A PLEASURE WORKING WITH HIM, BECAUSE HE IS SO WELL INFORM JUST RECENTLY PURCHASED ANOTHER CHEVROLET MALIBU WITH SALESPERSON DAVE BLANCK. IT IS ALWAYS A PLEASURE WORKING WITH HIM, BECAUSE HE IS SO WELL INFORMED ON EVERY ASPECT OF THEIR VEHICLES. ONE OF THE MOST IMPORTANT THINGS WHEN BUYING A VEHICLE IS, AFTER YOU DRIVE IT OFF THE LOT IS THE SERVICE DEPT. I COULD TELL YOU FROM 40 YEARS OF EXPERIENCE LIVING IN NEW YORK, ILLINOIS, & NOW LIVING IN INDIANA FOR THE PAST 11 YEARS. DUGAN'S SERVICE DEPT IS WITHOUT A DOUBT THE MOST PROFESSIONAL & CARING. SERVICE MANAGER DIANE WATERMAN IS ANOTHER ASSET TO DUGAN FOR ALWAYS BEING SO PATIENT & GETTING THE JOB DONE. IT ALL COMES DOWN TO HOW THEY CONDUCT BUSINESS. THE GM JR DUGAN IS PART OF AN INCREDIBLE FAMILY WHO HAVE BEEN A PART OF THE COMMUNITY FOR YEARS. THAT IS WHAT SEPARATES THEM FROM ALL OTHERS, THEY ALL TREAT YOU LIKE YOUR FAMILY. More

BEWARE of the SERVICE DEPARTMENT! I just moved to Avon. I took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it w took my truck to Dugan after being impressed over the phone with the service department. After charging me a diagnostic fee of $102 they told me it was a known issue with my year and model and there was a recall but it was out of warranty but they would be happy to fix it for $4000-5000! Upon suggestion of an Andy Mohr FORD service manager, I took the truck to Andy Mohr Chevrolet. As SOON as I pulled up with white smoke billowing out of my truck they said is that a 2004. Known issue. Even though I was slightly out of warranty they went the extra mile to negotiate with GM because of my low mileage and fixed my truck for free, courtesy of GM. GM will pay for diagnostics on a known issue and they suggested I ask for my money back from Dugan. OF COURSE Dugan kept the only $102 I will ever pay them! They dropped the ball and never picked up the phone to call GM which would have cost me $5000 just because THEY DON'T CARE ABOUT CUSTOMERS! More