Champion Chevrolet of Avon

Phenomenal Allen Syx has yet again exceeded my expectations! I was in the market for a pickup truck, we ventured the idea of a lease, but I drive way to many mil Allen Syx has yet again exceeded my expectations! I was in the market for a pickup truck, we ventured the idea of a lease, but I drive way to many miles to be comfortable in a lease, I didn't really want a brand new truck at the moment, so after I told him what would be a deal breaker for me, he compiled a list of used trucks for me, we looked at all of them on the list, it came dowm to two, thinking on it more, I chose one of them, we began the paperwork, the team was able to even get my payments almost exactly where I expected them to be. Allen is a man that understands the customer's wants and wishes and does not push them into something they will not be satisfied in or payments they are not comfortable with, he believes in you thinking on the choice before you do decide to sign the paperwork, he makes you feel very appreciated and not just like a number. I will not do business with anyone but Allen!! Thank you, and it was an absolute pleasure yet again! More

Good Experience Allen was very helpful and informative. We was able to answer all of my questions, explain the various aspects of the car and get the financing where Allen was very helpful and informative. We was able to answer all of my questions, explain the various aspects of the car and get the financing where I wanted it to be. Overall a great experience! More

They are very thtough and tool care of all my needs promptly The service and sales departments are very professional. They tended to all of my needs very promptly, and professionally. Landon Kaelber was a pleasu The service and sales departments are very professional. They tended to all of my needs very promptly, and professionally. Landon Kaelber was a pleasure to work with and I am considering another new car from him, possibly this week More

excellent, very professional Zac Neeley carefully walked us through all of the paperwork and answered all of our questions, even when we asked them several times. Zac Neeley carefully walked us through all of the paperwork and answered all of our questions, even when we asked them several times. Sales & Leasing Consultant ZAC NEELEY very carefully helped us decide the best vehicle for our needs. and helped with the paperwork. More

Sales activities were great dealer prep was lacking My experience was for the most part acceptable with the exception of a couple items that I requested of the sales rep. That he didn't complete as well My experience was for the most part acceptable with the exception of a couple items that I requested of the sales rep. That he didn't complete as well as something that he stated that was never completed. My new car was supposed to have a full tank of gas when I picked it up. It had less than half. The car interior was not properly cleaned. It has a paper from another vehicle in it, etc.. More

My first New CAMARO SS !! From the time I got there at Champion Chevrolet of Avon I was greeted by David . As we talked I felt like I knew him for a while He talked with me as From the time I got there at Champion Chevrolet of Avon I was greeted by David . As we talked I felt like I knew him for a while He talked with me as he was a friend.. Very knowledgeable. He even helped me set the Wifi and Sirius and the OnStar Also the multiple settings of the cars functions. I have been looking for a Camaro from Orland Park Ill to Michigan city I haven't been treated like this from a dealer. I have bought 6 brand new Mustangs from in the past 10 years. I have already told friends of my excellent experience. Thank you so much for my 1st 2017 Camaro SS. . More

Heater core replaced. This was our first time at your dealership and my husband and I were extremely pleased with the service we received. We worked with your employee, Wi This was our first time at your dealership and my husband and I were extremely pleased with the service we received. We worked with your employee, Will. He kept us informed as to the repair and to correct the problem. I usually dread taking our car in for service but I found your employees very helpful. We picked up the car and it was washed and cleaned. Thank you very much. We will continue to bring the car in for service at your facility. Sincerely, Pat Robertson More

Poor Customer service I visited this dealership to look at used vehicles. I settled on a used 2011 Dodge Durango Citadel. It was a great price for the vehicle and had all I visited this dealership to look at used vehicles. I settled on a used 2011 Dodge Durango Citadel. It was a great price for the vehicle and had all the features I wanted/needed in a vehicle. We were dealing with Allen Syx during the process. It was a smooth process for the most part, the negative part comes just 6 days after the sale. I get the vehicle is used as-is, not disputing that fact, but the issues are with the customer service received when we had our first issue with the vehicle. Let me remind you this is only 6 days after purchase! We had not driven the vehicle but a mere 100 miles since purchasing it. We had decided to take a small weekend vacation to Michigan, about 300 miles round trip. After we arrived, we turned the vehicle off and parked it for the night. The next morning we were driving to meet up with family and I noticed the Check engine light was on! I was worried, thinking man I got screwed on a used vehicle for sure. I took the vehicle to Auto Zone and had the code read, it was a misfire on cylinder 2. Naturally this was a Sunday so I had to wait until Monday to contact the dealer. I contacted Allen who sold me the vehicle. I was told that I may want to go to an Auto zone to have the code read so I could find out what was wrong. No mention of bringing it to the service department for them to take a look, I mean I'm just a customer who bought a vehicle from this place, why help me out? I then took the vehicle into the dealership to talk to the service manager. They asked if we could drop the vehicle off so they could take a look at it for us, great! I was ok with this. After arriving and giving them my info, there was much talk behind the counter and staring at a computer screen. It seemed as if they had tried to fix the problem before selling it and they thought it was taken care of. For all I know they just cleared the code before putting it on their lot. They claim they would never do that, but you just never know. I left my vehicle for troubleshooting. After about three days they finally called us and said they couldn't find out what was wrong with my vehicle! They told us we could pick it up and if the CEL comes back on bring it in and they can then diagnose it. So far we haven't had a reason to drive it much, so no CEL has come on. The next set of problems arise with the General sales manager Mike. I purchased the extended warranty for the vehicle and decided that I wanted to cancel it. I filled out the paper work and gave it to him. He said he would file it for us (as the instructions tell you to do) and everything would be taken care of. I have left several voice mail messages for this person and no return call has been received. I kind of need to know if it has been filed or if I should contact the company directly and request my cancellation. Overall being new to the area (only here for about 2 months), this dealership experience has not been a good one. I would not recommend this dealer, there are plenty of other dealers along Route 36/Rockville Rd to choose from, but we wanted to go to a Chevy dealer. I would skip this dealer and either choose another brand or go to the Chevrolet dealer in Plainfield. More

2018 Equinox purchase-Allen Syx is an awesome sales rep My experience purchasing my new 2018 Equinox was exceptional. Allen responded to my email questions prior to our appointment. He is very knowledge a My experience purchasing my new 2018 Equinox was exceptional. Allen responded to my email questions prior to our appointment. He is very knowledge and pleasant to work with . The vehicle was ready for a test drive when I arrived. The negotiation process was painless. I was very pleased with the experience. More