Champion Chevrolet of Avon

First let me say that we are extremely happy with the Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial r Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial reason to pursue the truck, we were disappointed in the inaccuracy of the description. When asked about the features listed that the truck did not in fact have, we were told that they use software and online comparisons to post the description. I would think for a vehicle of that price, a physical review of the truck for accuracy in the information would be standard practice. Once we drove the truck and made the decision to purchase it, we were told it came with no floor mats, and only one set of keys. (floor mats were listed on the online description) This is noteworthy as both nice floor mats and an additional key fob are costly for that vehicle and would be an additional out of pocket expense! When I questioned only one set of keys, a search was done to verify no additional set was "hiding" somewhere in the dealership. I was given the name of a person that could provide a second Fob and key for the truck. I did deal with him and found him to be extremely courteous and professional, but that transaction cost additional money out of pocket. During the signing of the paperwork, there was no offer by the sales person or the financial person to attempt to reduce my unhappiness with the "add ons" I was facing. It's also important to state at this point that list price was paid for the vehicle. I was advised prior to looking at the truck that there was no price negotiation available. If I wanted the vehicle it would be at the advertised price. To a point I accepted that fact, understanding the current availability of vehicles. Supply and demand is a reality right now. However I feel that the dealership had a total lack of concern for my pleasure with the buying experience as long as they sold the truck. At the very least, I feel the sales person could have spoken to her manager on my behalf to attempt to supply these items. No attempt was made. An email was sent to the dealership outlining our displeasure, which prompted a call from the general manager. I explained my position, and rather than employ excellent customer service tactics to improve my view of their dealership, he denegraded the person who had written the email. (a family relative who located the vehicle initially for me) I found this much less than professional, as this relative works as an independent auto broker and has provided that dealership with five vehicle sales in addition to mine! I will say that at the end of the conversation, the general manager begrudgingly offered to send me a set of official Chevrolet floor mats "if that's what this is all about". This statement told me all I needed to know about his understanding of my displeasure with my buying experience. I will say that it has been a long time since I dealt with any auto dealership to purchase a vehicle. Ordinarily I have purchased from private owners. I can't say if this dealership is specifically tone deaf concerning their customer's buying experience or it is systemic within the industry, but either way I won't be returning to this dealership for a vehicle. More

Dave is awesome! I dealt with a few different people who work here and all were pleasant. I left with my dream car and couldn’t be any happier. 100% recommend Dave an I dealt with a few different people who work here and all were pleasant. I left with my dream car and couldn’t be any happier. 100% recommend Dave and the crew around him. More

We have worked with Champion several times now…we will continue to come back! We are treated like valued customers every time! continue to come back! We are treated like valued customers every time! More

We had a truck on order and when it finally came in - Mack was very helpful and knowledgeable throughout the process. It was a great experience! Mack was very helpful and knowledgeable throughout the process. It was a great experience! More

Go see Brooks Barrick for an awesome experience and to get your Chevrolet repaired too. get your Chevrolet repaired too. More

Steve was wonderful to work with, he was down to earth and listened to what I wanted in a vehicle. He went above and beyond in customer service to make sure all was well with the purchase. Would definitel and listened to what I wanted in a vehicle. He went above and beyond in customer service to make sure all was well with the purchase. Would definitely use him again. More

Brooks was great, I talked to her prior to my issue and concern, she was very helpful about the situation and very knowledgeable. Definitely will be coming back and asking for Brooks thank you so much for concern, she was very helpful about the situation and very knowledgeable. Definitely will be coming back and asking for Brooks thank you so much for your service. Kashonna Brown More

Sydney was a great person to talk to about buying, selling, and trading a car. She went above and beyond. I will definitely send her new clients, even from Terre Haute! selling, and trading a car. She went above and beyond. I will definitely send her new clients, even from Terre Haute! More

Our experience was great! Dane Chappo helped us before we had even made it to the dealership. Sydney Brown did an amazing job answering all of our questions and Aaron Glaze wa Dane Chappo helped us before we had even made it to the dealership. Sydney Brown did an amazing job answering all of our questions and Aaron Glaze was very good at laying out all of our financial opens. More

Great experience. Dane was amazing. He made everything nice and smooth with my purchase. Great staff. Dane was amazing. He made everything nice and smooth with my purchase. Great staff. More