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Champion Chevrolet
Reno, NV
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Great job. Exceptional service, timely and professional very happy with the service results I will definitely return to the dealership for the next time I have need very happy with the service results I will definitely return to the dealership for the next time I have need More
Several times during this visit I requested that my tires be inflated, but they never inflated the tires. The worst part is that they falsely told me that they had inflated them to 36 psi each but no they d be inflated, but they never inflated the tires. The worst part is that they falsely told me that they had inflated them to 36 psi each but no they did not! Overlooking a task is one thing, but lying about it is wrong. More
Ryan Smith is the man for your Sales needs, took care of me and I couldn’t be happier! If you need a vehicle he is the guy to see! Thanks for your help as always! me and I couldn’t be happier! If you need a vehicle he is the guy to see! Thanks for your help as always! More
This was the second time I have used Champion Chevrolet and although they were not able repair the windshield washers they were able to order the parts and gave what I consider to be a reasonable price to and although they were not able repair the windshield washers they were able to order the parts and gave what I consider to be a reasonable price to install. I find them to fair and honest and that means a lot to me. More
I was very happy with my experience! Everyone there was very helpful and always there to answer any questions or concerns. I love this place!! very helpful and always there to answer any questions or concerns. I love this place!! More
Purchased my dream truck - 2020 Silverado 2500 High Country Diesel short bed. I was hoping for a great experience as this is probably my last new truck purchase. Unfortunately, after all of the paperw Country Diesel short bed. I was hoping for a great experience as this is probably my last new truck purchase. Unfortunately, after all of the paperwork was completed, customer service was thrown out the window. This was the easiest sale a salesperson could ever ask for. The truck I wanted was on the lot with all but two extra items that needed to be ordered. We agreed on the price within minutes. Items were ordered and arrived when expected. I was given a date when I could pick up my new truck. This is where the customer service completely went away. The truck was not only not ready on the date that they promised, they hadn't even done anything with it. The original salesman (Jonathon) that I dealt with was now like a ghost. I left phone call messages for him on his person cell phone and at the office with no call back. After complaining to an office staff, I finally got a call back from his partner (Tim) on the morning that I was supposed to pick up the vehicle. He said it would be ready the next day and they would deliver it to my house. Well, 5pm came around and no call, text, or anything from Jonathon or Tim. I called the dealership and found out they were off work that day. So, how was he supposed to deliver the vehicle to me? After more phone calls to the dealership, he finally called me back. Guess what, they still hadn't even installed the two items that I ordered on the truck yet! So, it was now going to be another day before it is ready. The Sales Manager called me the next morning. He pretty much just protected his salesman and didn't really see that anything was wrong. The truck was finally ready for pick up that next day at 3pm. The Sales Manager didn't even have the professional courtesy to meet with me, apologize for the inconvenience, or offer anything to make me a happier customer. The only cudo goes to Tim for spending an hour explaining everything there was to know about the truck. My hope is that their Service Department isn't as bad. This was a horrible purchasing experience, and they definitely won't get a "completely satisfied" rating that they begged for. More
Zero is too many stars. Worst service ever from sales to service. Still not sure who the sales person was. At least five different people were involved with trying to up sale me. Service department is actua service. Still not sure who the sales person was. At least five different people were involved with trying to up sale me. Service department is actually worse. If they don’t know you they don’t care. Waited over 3 hour for a job they said would be about an hour. Never once gave me a reason. Truly the worst. More
Since purchasing my 2017 Chevy Silverado I have had all my scheduled service done at the dealership. I have been very satisfied with all service performed and the professionalism of all the employees I hav my scheduled service done at the dealership. I have been very satisfied with all service performed and the professionalism of all the employees I have had the pleasure of working with. More