Champion Chevrolet Buick GMC Kingsport

The service department is friendly and professional but after two years with the same defect issue that is unresolved it is hard to stay positive. I have yet to receive any positive solutions or assistanc after two years with the same defect issue that is unresolved it is hard to stay positive. I have yet to receive any positive solutions or assistance from GM as well. I have made over a dozen trips to the dealership and called GM numerous times. Apparently the standard line is the vehicle needs to be diagnosed before we can go to the next step. So for two years this has been the repetitive action plan. 1. Call GM for help, told to take take to dealership for diagnosis. 2. Take vehicle to dealership for diagnosis. Dealership orders parts and/or seeks guidance on repair issue. 3. Take vehicle back for repair. "REPAIR FAILS/IS UNSUCCESSFUL" 4. Repeat-Repeat-Repeat More

Good price. Good value. Friendly service. Prompt attention. No gimics. Easy sale. I will be back. Good value. Friendly service. Prompt attention. No gimics. Easy sale. I will be back. More

When I ordered the Tahoe it was Courtesy. Champion had not bought Courtesy yet. I shopped Champion in Johnson City, but they wanted list price plus a $799 doc fee. If I had to pay that I w Champion had not bought Courtesy yet. I shopped Champion in Johnson City, but they wanted list price plus a $799 doc fee. If I had to pay that I would not have bought a Tahoe. When I took delivery Champion was the new owner. I did not need a vehicle, but if I had needed one, although I am a Chevy man, I would have gotten a Jeep, Ford or something else. Craig Hite is a good man and manager. I hope you keep him. John King never had a good service department at any dealership be it Ford or Chevrolet. I hope that improves. He let two good service managers go at Courtesy. I hate getting my oil changed at any dealership because they start rookies out on oil changes and they over or under tighten oil drain plugs. When tires are rotated, everyone used an impact and beats the chrome cover off the lug nuts over time. My son who lives in Salem, VA could not even change a flat where the lug nuts had been rounded off with an impact. They should be loosened with a socket and power handle and tightened with a torque wrench. It is ok to spin them on with an impact once they have been started by hand to prevent cross threading. More

Quick service good work and everyone was so friendly I will use this dealership again when needed I will also tell my friends about them will use this dealership again when needed I will also tell my friends about them More

Champion is a top notch dealership with excellent employees and no gimmicks. They are knowledgeable about their products and provide a zero pressure buying experience! employees and no gimmicks. They are knowledgeable about their products and provide a zero pressure buying experience! More

Oil change done in timely manner. Lindsey and Aaron very friendly and knowledgeable. Thank you. Lindsey and Aaron very friendly and knowledgeable. Thank you. More

This was our all time best vehicle purchase experience. A pleasure working with Buddy Lester A pleasure working with Buddy Lester More

Service was OK but do not like being charged to use a credit card. No one has ever charged me before and Toyota does not. credit card. No one has ever charged me before and Toyota does not. More

Helpful ,respectful of our time and schedules. Friendly, just plain nice people. Good services offered to care for your vehicle.makes you think twice before considering another dealership for you Friendly, just plain nice people. Good services offered to care for your vehicle.makes you think twice before considering another dealership for your future business. More

My sale person was John and with a great attitude and a wonderful personality and I enjoyed doing business with you guys wonderful personality and I enjoyed doing business with you guys More