Champion Buick GMC of Brighton

Fantastic Customer Service in Service I took my LaCrosse and G6 in to handle some warranties, as well as get 27 point inspections, oil changes and tire rotations. The work was done pretty I took my LaCrosse and G6 in to handle some warranties, as well as get 27 point inspections, oil changes and tire rotations. The work was done pretty quickly, but when I realized the inspection wasn't done on my G6, my service rep, Brandon was extremely apologetic and to ensure we didn't have to wait any longer for service we should've already had, he allowed us to take a nice rental car home so that they could complete the inspection. He was extremely helpful with any questions I had and went above and beyond in every area. I have been working with this dealership since 2006 and I've always had a fantastic experience with them. I highly recommend them and especially Brandon. More

!st Class Work at the Body shop I am writing this review to let everyone know that the Body Shop at the Champion dealership in Brighton produces excellent work. I am very particular I am writing this review to let everyone know that the Body Shop at the Champion dealership in Brighton produces excellent work. I am very particular with my vehicle and wanted it to be perfect. Dennis Marshall the Body Shop Manager was extremely helpful and was very professional walking me through the process. He went above and beyond to ensure that my 2014 Grand Cherokee Overland was "showroom quality" and worked with my insurance company to make sure it was going to be. The paint technician is a true craftsman, the work he produced was flawless and I could tell that he must take great pride in his trade. I would highly recommend them for body work on any make of vehicle. More

About as painless as it gets! I needed to help my 83 years young mom learn all the ins and outs of leasing a car (my first time, too) and was not looking forward to it. But, as luc I needed to help my 83 years young mom learn all the ins and outs of leasing a car (my first time, too) and was not looking forward to it. But, as luck goes, we walked into the dealership late one afternoon just to "see how it goes" and Mike was our first contact. By lunch the next day my mom was no longer driving the worrisome minivan, but had a new Encore, a very fair trade-in price, her auto insurance completely transferred to the new car, a detailed lesson in how to operate the car, and repeated urging to stop in any time with any question. In fact, while we were completing paperwork, an older guy popped in and Mike immediately excused himself, learned why his customer had stopped in, then went to the man's car to SHOW him what the guy was trying to remember or figure out on his new car. It took a couple of minutes and off went a happy guy. That, I thought, was a very good sign. I cannot imagine how the experience could have gone better outside of driving away with a free car! Nick was very good at explaining, but not over-explaining, the leasing specifics, too. Overall-very impresses with the whole sha-bang! More

Exceeded my expectations - easiest car buying experience! In January I did an internet query with the dealership for a new GMC Sierra Denali. Got a call back instantly from Ashely Elliot. Meet her that day fo In January I did an internet query with the dealership for a new GMC Sierra Denali. Got a call back instantly from Ashely Elliot. Meet her that day for a test drive and just to talk to someone about my needs. I was expecting a hard sales pitch, especially since it was a very cold snowy day and I was the only customer in the showroom. What I got was Ashley who knew I was still in the debating phase about which vehicle to purchase. I also told her I would not be buying any vehicle until March. Well in March I came back and they had the Black Denali I wanted. Mike who did not make any commission on the sale was also there to chat with me when Ashley was out getting the truck and talking with the sales manager. Nick the finance manager was also very nice. Two weeks after I purchased my truck I noticed a rattling sound and brought it into the service department. Glenn took a ride with me right there and then so we could figure out if there was anything wrong before scheduling an appointment. He diagnosed my garage door opener on the visor was vibrating against the vanity mirror. More

Glen is the best! We have been working with Glenn for several years. Always have been happy with the service and personal attention. We are repeat customers and have s We have been working with Glenn for several years. Always have been happy with the service and personal attention. We are repeat customers and have sent many people to buy cars through Glenn probably a total of 10 vehicles within the last five years. We will continue to be customers as our lease on our truck is up in one year. More

My wonderful time at champion I came in looking for a car. Walked out with a lot of options. Though I didn't buy today I'll definitely be returning. The customer service was the be I came in looking for a car. Walked out with a lot of options. Though I didn't buy today I'll definitely be returning. The customer service was the best I've had at a dealership. Glenn helped me and is one of the main reasons I'll be returning! More

Bum Deal in Brighton Where do I begin describing my miserable experience with this incompetent service department? In case you don't choose to read much further, I wou Where do I begin describing my miserable experience with this incompetent service department? In case you don't choose to read much further, I would not recommend you ever deal with this place for anything. And here is why: I have a 2011 GMC Sierra 2500HD Pickup - Duramax Diesel About a year ago, while parked but running, my truck threw 3 consecutive errors on the Driver Information Display, so obviously one part (sensor) went bad that was tied to all three warnings: 1) Service Traction Control 2) Service Trailer Brake 3) Service Stabilitrak - I was told there was a $95 Diagnosis Fee which I agreed to pay - I dropped my truck off at 12:00pm and was told it would take an hour or so to diagnose - They came back and said the wheel speed sensor was bad and it would be about $300 to fix it, I said OK, and they said they had to order the part and wouldn’t have it until 3:00pm, so I rented a car from them to go to work. - I called them at 5:30 for an update and they told me that the sensor they replaced didn’t fix the problem, and that now the problem was the Electronic Brake Control Module (GM Part# 20980215 - $200.58) RED FLAG HERE! I paid the $95.00 for a diagnosis that was wrong, or at best, clearly incomplete. These guys are parts changers and not mechanics. Their plan is to just keep swapping out parts until the problem is fixed. What happened to properly diagnosing the problem? What about competent troubleshooting? I am sure if I had continued on the bill would have been close to $1,000.00. Their approach to repair is borderline unethical. They took 5+ hrs. to replace a simple wheel speed sensor, a 30 minute job tops. I am sure that they were waiting to call me until closing time so they could convince me to continue on with their overpriced “repair by elimination” method. After leaving with my truck, and yes, they charged me $313.21 for doing nothing to my truck because ALL the exact same error messages were still being displayed in the Driver Information Display. The truck had zero improvement but I was forced to pay them $313.21, regardless of their lack of competence. Here is the real kicker… 10 miles down the road on my way home the bright red BRAKE WARNING light came on. This indicator was never on before. So, I basically paid Champion Buick GMC (Brighton, MI) $313.21 to further break my truck. So nice. I will never go back to this dealership for anything, and you should consider your options as well. Incompetent and untrustworthy. They should be ashamed, but I know they just move on to the next unsuspecting good customer to show them a good time too. I'm looking for a competent mechanic now to properly repair my truck. Bum Deal in Brighton! More

Awesome experience The salesman Darby worked very hard for us and got us an amazing deal on a truck. He even bought us dinner. He kept his patience with us even though I The salesman Darby worked very hard for us and got us an amazing deal on a truck. He even bought us dinner. He kept his patience with us even though I gave him some trouble that day. Very happy with our purchase. More

Ryan is Great! From the moment that I called the dealership and spoke to Ryan to the moment that I drove off in my Impala I was very impressed with the level of serv From the moment that I called the dealership and spoke to Ryan to the moment that I drove off in my Impala I was very impressed with the level of service that we received. Not only was Ryan friendly and efficient he was a joy to work with! We will continue to use him in all future vehicle transactions. Thanks for everything! More

My experience with this dealership was very pleasant! Ryan is a very nice guy and fun to be around. He helped my find my mom car haha. but i would definitely recommend this dealership to others!! :) Ryan is a very nice guy and fun to be around. He helped my find my mom car haha. but i would definitely recommend this dealership to others!! :) More