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Chalmers Ford

Rio Rancho, NM

4.0
521 Reviews

2500 Rio Rancho Blvd.

Rio Rancho, NM

87124

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Showing 521 reviews

January 03, 2021

John Fife has taken exquisite care of me and my family members for 30 years Everyone at the dealership was 5 stars the evening we did our deal Jackie in finance is also outstanding I highly recommen More

by Mike Mcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fife, Jackie Sidden
December 19, 2020

Great job, appreciate everything, Trent Durham did an awesome job of getting car in, looked at, and repaired, He kept me advised on needed repairs and looked up and did things above and beyond! Thanks ag More

by briguytucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your feedback! We're so glad Trent did an awesome job getting your vehicle repaired & providing you with excellent service!

December 17, 2020

Since I moved to NM in the early 1990s, I have seen and bought several cars from Chalmers Ford. They are always considerate of what I have wanted in my new car and have delivered each time. Excellent Deale More

by lou_and_sue
Recommend Dealer
Yes
Employees Worked With
Benny Diaz
Dec 22, 2020 -

Chalmers Ford responded

Thank you so much for being such a loyal customer. We really appreciate it & we appreciate your feedback! Thank you for letting us know our team did an excellent job!

December 17, 2020

I will avoid Don Chamlers Ford moving forward. Took my truck in to have it's high pressure fuel pump replaced, along with vaccum lines and in the process they completely messed up my AC system, and also d More

by Jermaine719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Strebe
Dec 22, 2020 -

Chalmers Ford responded

We appreciate your feedback & apologize your experience didn't meet your expectations. Please continue to contact Andy, General Manager, directly at (505) 890-2201 to discuss your experience. Thank you Jermaine!

Dec 22, 2020 -

Jermaine719 responded

Thank you, just left Andy a voice mail. Will update post after speaking with him. December 28th update... Turns out Don Chalmers Ford did not recharge the AC system nor did they reconnect a series of wiring harnesses. The AC system did not need to be replaced and so good thing I did not spend the extra $3,800 they wanted. I've also not heard back from Andy at the request of the dealerships response to my review. Posting this update of my experience as I see no reason to TRUST your hard earned $ and vehicles with this dealership. Consumers beware.

December 09, 2020

I have had the opportunity to have my 2018 Ford focus worked on at Chalmers Ford, and on both occasions Trent has been my service advisor. He has done an outstanding job as a service advisor, and I will More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
Dec 22, 2020 -

Chalmers Ford responded

We really appreciate your feedback. Thank you for letting us know Trent does an outstanding job! We're so glad your experience was 5 stars!

December 03, 2020

Everything about this service department is excellent. From making an appointment to completion. JC was so professional and clearly explained everything I needed to know. More

by Pam
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cordova
Dec 22, 2020 -

Chalmers Ford responded

Thanks for sharing your experience! We're so glad it was 5 stars & JC was able to make it excellent!

December 03, 2020

Great service and friendly people. They took care of my car service. And Brandon was very polite.🌹 Thank you and we will be back next service. More

by Ortiz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Avalos
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your feedback. We're so glad our team was friendly & Brandon did a great job!

November 26, 2020

Trent in service did it again! I on my second Fusion. I love the car and I love the service my car gets at Don Chalmers. More

by Gary Barricklow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham - Service 5 Stars
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your review & letting us know Trent did a good job! We really appreciate your feedback!

November 03, 2020

Brandon in the service department is great ! Always on Brandon in the service department is great ! Always on top of things quick in repairs done correctly and great explanation of service. Have had work More

by Epyszko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your review! We really appreciate you sharing your experience & letting us know Brandon did a great job getting your vehicle repaired!

November 01, 2020

Thanks to Trent he was a great help. The customer service he provided was awesome. Thanks for taking care of my car to keep my family safe. See you next time! More

by waters6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your review! We're so glad our team kept you & your family safe. We really appreciate you sharing your experience!

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