Chalmers Ford

Always Top Notch Service There was a mechanical issue with a new technology system on my 2015 Ford F-150 Lariat (did not affect me driving the vehicle). Service Team at Don Ch There was a mechanical issue with a new technology system on my 2015 Ford F-150 Lariat (did not affect me driving the vehicle). Service Team at Don Chalmers (Starting with Kevin Storz) was on top of it (part was already on back order). They called as soon as it was in and had it fixed within 2 hours of my appointment, while I waited in lobby. I've always had the best experiences with the team there, friendly, professional, knowledgeable, and never pushy. More

Unqualified service techs at Quicklane On an extended vacation I used Chalmers Quicklane for an oil change and tire rotation. I gave specific instructions not to hang my matching spare with On an extended vacation I used Chalmers Quicklane for an oil change and tire rotation. I gave specific instructions not to hang my matching spare with the finished side down to prevent damage to the finish by the tire carrier. They did NOT follow my instructions and marred my rims finish which then required repair causing me an additional trip to retrieve my tire and wheel. They did not offer any reduction in my bill for my troubles and in fact became quite argumentative in accepting fault (Charles Holmes). Mind you I never left the facility before seeing what they had done! Upon my final inspection before leaving for home (1200+ miles) I find 3 very loose lug nuts and several more that were just under the correct torque which could've cause a major issue while pulling a trailer that distance. More

Shopping for and Buying a New Car My wife and I have not been to a car dealership for over ten years. We went to Don Chalmers Ford looking for a new car that gets good gas mileage and My wife and I have not been to a car dealership for over ten years. We went to Don Chalmers Ford looking for a new car that gets good gas mileage and is fun o drive. We look around the lot and decided on the car we wanted, a Ford Focus Hatchback with standard transmission. We got with John Fife and breezed through all the paperwork and we're off driving home in our new car. John and all the staff were great. We even saved money by going through Allstate Insurance compared to our insurance company. The experience was very enjoyable and we would not hesitate to recommend Don Chalmers to our friends and family. John and Yvonne Albuquerque, New Mexico More

TOP NOTCH DEALERSHIP. My recent buying experience purchasing a 2016 Mustang was handled skillfully and professionally. Michelle Royle handled a difficult buying transactio My recent buying experience purchasing a 2016 Mustang was handled skillfully and professionally. Michelle Royle handled a difficult buying transaction as a top notch mediator and deal healer. She works tirelessly in order to make it all happen. Michelle is a fantastic sales person on all fronts. All the staff involved were excellent and extremely knowledgeable in their jobs. Andrew in service was a rock star in helping me understand all the high tech gadgets and was very patient. Very pleased with transaction. David r Anderson. More

Great Service Great service and friendly no pressure atmosphere. Helpful advise to complete buying process. Out the door best price around. Go there first and la Great service and friendly no pressure atmosphere. Helpful advise to complete buying process. Out the door best price around. Go there first and last. Thank you. More

Quick, no pressure sales! Glenn and Christy listened to my needs and found me exactly what I wanted. I was approved in no time and had my car within the day. The longest part w Glenn and Christy listened to my needs and found me exactly what I wanted. I was approved in no time and had my car within the day. The longest part was the test drive. So awesome! They never pressured me and we're so patient and very courteous throughout the process. More

Sales - Purchase. We purchased a vehicle from them about 3 months ago and when I saw a newer, more room and more seats in the vehicle come up for sale, I called my sale We purchased a vehicle from them about 3 months ago and when I saw a newer, more room and more seats in the vehicle come up for sale, I called my sales rep-Edward Herrera and asked if we can make a deal to trade in my car for the other vehicle. He stated that he will get back to me. Well, within a couple of days, he was able to approve the trade in. Edward worked AMAZING to show us the car and a test drive. Edward is a WONDERFUL gentleman and always treats me and my family with respect and care!!!! I will ALWAYS take my business to Don Chalmers Ford Dealership and let everyone know how AWESOME they are!!!! I also want to thank John Navelli, he is a very pleasant and friendly person that is always very patience in explaining the finance and always listens to your questions. For us, the car still needed to be detailed and I want to THANK the service crew that went above and beyond, with Edward's help to clean the car to showroom quality, my wife and I couldn't believe how AMAZING the car looked. I will always be very grateful in the business I received at Don Chalmers Ford, I have never received this OUTSTANDING service from any other dealership!!!!! More

Superior and Professional Brucelee Romero was extremely helpful. My wife and I did not feel preasured to make a purchase. He was very patient and answered all our questions and Brucelee Romero was extremely helpful. My wife and I did not feel preasured to make a purchase. He was very patient and answered all our questions and met all our needs. Our son who ordered the new Ford F-150 Platinum last year recommended Brucelee and also said he was helpful and professional. Could not be more happier. Brucelee is not on the select sales employee list. Basil in accounting was also very polite and helpful. Both of these employees seem to be dedicated and are happy, which is hard to find these days!!! More

Quick lane Great service from Ricky Phan and Rich Mummey for the new tires & wiper blades. Made my wife's ride so much more safe. They should call it the Safe La Great service from Ricky Phan and Rich Mummey for the new tires & wiper blades. Made my wife's ride so much more safe. They should call it the Safe Lane! More

Service issues that never were resolved I have loved Chalmers, heck years ago I worked there. The service department has made me lose faith in fords altogether. I have a 2013 F250 platinum d I have loved Chalmers, heck years ago I worked there. The service department has made me lose faith in fords altogether. I have a 2013 F250 platinum diesel. They were amazing replacing the turbo and the valves and then they seemed to get upset each time I would drive in. The truck has had a regeneration issue for awhile and I have been told it's bad gas, needs an additive and that it's fine. I drive out to see my son prior to his deployment and 100 miles from ft hood my check engine light goes on. I drive straight to a ford dealership and call my service advisor. It's the egr valve. Shocker, same exhaust issue I have been saying needs to be addressed! They don't have the part so my already short trip is cut even shorter to break up the drive and not get stranded on the side of the road with two young girls. No call back from my advisor still to even apologize or acknowledge that it was actually an issue! The time I missed with my son is irreplaceable and this tuck will get its service at power ford from now on. I'm angry and disappointed! This expensive truck spent two weeks with them last month and should have been road worthy. More