Chalmers Ford

Informative, convenient and courteous Went to service center to get second opinion on my 2014 F150. They id'd the problem quickly, worked with my schedule to fix it, and had all work perfo Went to service center to get second opinion on my 2014 F150. They id'd the problem quickly, worked with my schedule to fix it, and had all work performed under the warranty. Excellent service! More

Poor scheduling and slow service Bought my 2012 Focus new from Don Chalmers - dealership is closest one to my home. Every time I have a service appointment something goes wrong. Wro Bought my 2012 Focus new from Don Chalmers - dealership is closest one to my home. Every time I have a service appointment something goes wrong. Wrong phone number (I asked to have this corrected on several occasions), wrong time, didn't have the parts, had the parts but forgot to call, etc. Oh the work is fine once completed - it's the timing and communication and scheduling. Last straw was oil change a few days ago. Made an appt for this 7am- showed up early - was told "worst case" it would be done by 8:30 (which is still way too long for just an oil change). Saw people come in after - leave. Asked for status at 8:25 - they had not even started on my car yet. Advisor gave me excuses: high volume, not enough lube techs, etc. Once they got started it took less than 30 minutes. I could have gone next door to Jiffy Lube and had the work completed and been on my way by 7:30. Only the fact that I have a maintenance agreement makes me go to Don Chalmers for service - and I may try Rich Ford next time! As soon as the agreement expires I'm never going back. More

He wows me every time! I recently bought my 2nd car from Glen and the excellent staff at Don Chalmers. There is a closer Ford dealer to my home but after my first car buying I recently bought my 2nd car from Glen and the excellent staff at Don Chalmers. There is a closer Ford dealer to my home but after my first car buying experience I thought I'd return. I'm glad I did. Glen goes above and beyond to make sure you get the vehicle you want and the finance team is amazing. I thought it was going to be months to find the specific vehicle I wanted but it only took hours. Glen recognizes that relationship is important and maintains it to ensure that his customers are satisfied, even after the sale. Great car buying experience! More

Stranded in ABQ... Fast and Efficient While visiting in Albuquerque, driving on the freeway, my Car decided to lose all throttle power. after getting off the highway I was able to stop and While visiting in Albuquerque, driving on the freeway, my Car decided to lose all throttle power. after getting off the highway I was able to stop and re-start vehicle and re-gain throttle power. With the Check Engine light on, I drove to Don Chalmers Ford Service Dept.... and with the Help of Trent Durham, he was able to get my Car back to the service dept right away. He also got us a ride over to the Mall so that we did not have to sit in the service dept. Service dept was able to fix the car right away, in under an hour. didn't really get to shop... but I was very thankful that they were so Fast and Efficient. Trent Durham was very professional, and considerate to our predicament. THANKS Trent.... even though you are not a Seahawks fan...lol. More

Just stood there. No one would wait on me Visited the Rio Rancho used car lot today. Found the car I wanted, a Festa, then I just stood there for 10 minutes . I truly believe that it was bec Visited the Rio Rancho used car lot today. Found the car I wanted, a Festa, then I just stood there for 10 minutes . I truly believe that it was because the commission is not high enough to bother waiting on me. If I was looking at a F-350 it would have been different. I have purchased 4 autos in the last 15 years at Chalmers and will now visit the Albuquerque dealers, maybe they will appreciate my business. Terrible customer service. More

Best car buying experience ever Glen and John are simply the best. They took care of us like family. Have bought over 20 vehicles in my lifetime and never has it been this easy. No b Glen and John are simply the best. They took care of us like family. Have bought over 20 vehicles in my lifetime and never has it been this easy. No back and forth with "Sales Manager". More

Sales and service I have been very pleased with this dealership from day 1 when I went to purchase my 2016 Mustang to my most recent visit for a routine oil change. Eve I have been very pleased with this dealership from day 1 when I went to purchase my 2016 Mustang to my most recent visit for a routine oil change. Everyone I had contact with was pleasant and professional. I received a very fair deal on my car and my trade in. Service charges are fair and service level is excellent. Highly recommend Don Charlmers Ford! More

My salesman was Geary Krontz. The experience was very excellent all the way around. The dealership should have two keys for the vehicle is my only suggestion. That is on the dealer The experience was very excellent all the way around. The dealership should have two keys for the vehicle is my only suggestion. That is on the dealership not Geary! More

Quick and Efficient. As a state Legislator, I have limited time to deal with haggling over the price. I had looked in Colorado and New Mexico for an F150 that had all the As a state Legislator, I have limited time to deal with haggling over the price. I had looked in Colorado and New Mexico for an F150 that had all the bells and whistles. With one phone call Bruce Lee Romero explained why it would be a good idea for me to drive 350 miles to Don Chalmers. Once I got there the paperwork was fast and easy. Unloading from one truck to the other was what took the longest. Bruce Lee kept his word and there were no hidden costs. My price over the phone was what the price was as I left the dealership. Thank you all for the great truck! Last note the training from Mitchell Rivara was out standing, he explained every option and how to access it. I left knowing more about this new truck than what I knew on my old truck. Great Job. More

Awesome service, pleasure doing business. Glenn is very personal with his customers, knowledgeable in his products and never pressuring when it comes to a sale. Customer satisfaction is his n Glenn is very personal with his customers, knowledgeable in his products and never pressuring when it comes to a sale. Customer satisfaction is his number one goal. I enjoyed doing business with him. More