Chalmers Ford

Always the best I have used DC Quicklane in Rio Rancho for all my service needs for years. They are courteous, accurate and I have peace of mind when I drive away. Ex I have used DC Quicklane in Rio Rancho for all my service needs for years. They are courteous, accurate and I have peace of mind when I drive away. Excellent! More

Great I received a letter from Ford indication my GPS card needed to be updated for $149.00 so I took it to Chalmers. When I looked at the letter and the i I received a letter from Ford indication my GPS card needed to be updated for $149.00 so I took it to Chalmers. When I looked at the letter and the invoice from Chalmers when I arrived home I see I was charged $154.96. Was that for labor? More

did not start The car was working fine until we attempted to start it the next morning. I called the dealership and was told I should have the car towed.90 minu The car was working fine until we attempted to start it the next morning. I called the dealership and was told I should have the car towed.90 minutes later the car was on its way to your service center. That afternoon I got a call from Trent with a overview of the problem. He hoped it would be resolved by Wed afternoon. I was shocked when I received a call saying the car was ready. We proceeded to the dealership and was given a complete explanation of the problem and the solution. Trent was professional and positive. It was really a rewarding experience that I am not use to at other dealerships. This was the third time I had been to the dealership and all have been positive. john Sullo More

Purchase of new Mustang at Don Chalmers Ford We were very pleased with the way we were treated by our sales representative John Fife. He was very helpful in our purchase of the Mustang we were l We were very pleased with the way we were treated by our sales representative John Fife. He was very helpful in our purchase of the Mustang we were looking for. We never felt rushed in making our decision on our purchase. We highly rrcommend John and the Don Chalmers dealership staff for their helpful attitude. More

Outstanding Service As usual, my service was prompt, courteous, efficient and friendly! I have been a loyal customer for ten years and have never had my vehicle serviced As usual, my service was prompt, courteous, efficient and friendly! I have been a loyal customer for ten years and have never had my vehicle serviced anywhere else. Don Chalmers's Ford is very dependable and I always feel confident about the quality of their service. More

Excellent service provided by Chalmers Quicklane James was extremely professional and explained in detail the work that was done and explained also about some work my vehichle needed. He provided me James was extremely professional and explained in detail the work that was done and explained also about some work my vehichle needed. He provided me with excellent service and will definitely book him again and highly recommend him to others as well. More

Excellent buying experience for new F-150 super cab. Excellent experience with sales person, Aaron Pyne, who met all of my time demands and answered all of my questions honestly and with integrity. Boug Excellent experience with sales person, Aaron Pyne, who met all of my time demands and answered all of my questions honestly and with integrity. Bought a new F-150 super cab and Aaron very ably explained the features of the FF-150. More

Timely and professional service I brought my car in for an issue related to the TCM that caused the check engine light to come on. The next day, the check engine light went off befor I brought my car in for an issue related to the TCM that caused the check engine light to come on. The next day, the check engine light went off before I dropped the car off. Even without the light, they were able to diagnose the problem and fix it instead of telling me that nothing could be done. More

problem with cutting out while accelerating Keven turned me over to one of the more experienced mechanics and he knew right away what the problem was and fixed it. They provided me with a loner Keven turned me over to one of the more experienced mechanics and he knew right away what the problem was and fixed it. They provided me with a loner car because they had to retrieve a trottle body. More

power steering assist fault on 2011 Ford Explorer I was having problems with my power steering locking up preventing me from steering at all. it would usually do this at low speeds, pulling into a par I was having problems with my power steering locking up preventing me from steering at all. it would usually do this at low speeds, pulling into a parking spot or backing out. It would disable the steering with no warning. Pushing the "OK" button would not reset it. I had to turn the car off. Starting the car after a few seconds cleared it and I could go on my way. However, a week before I made the appointment to take my car in... I was making a right hand turn onto a 3 lane busy street. Upon making the turn into my lane, again the steering locked up. I was unable to turn the car into my lane on the right, ended up in the middle lane with on coming traffic in the other 2 lanes. Thank God, those other drivers were paying attention and stopped because I had to turn my car off and on again to move out of the way! Later that night I went on line to search other similar issues or causes. OH, MY GOSH!!! There were multiple websites with literally hundreds of people with the very same issue who own Explorers. After reading many of them I thought...Geez, looks like I am going to have a battle on my hands trying to get Ford to fix this. In my mind this is a very serious safety issue. Many of these responses from people were having to pay for the repairs themselves, costing up to $2000.00. I bought this car new, it has 96,000 miles on it, I have taken very good care of it and have had the 2 recalls done. the steering issue, I cannot remember exactly what it was for honestly, in 2014 and the cabin carbon monoxide issue. I parked my car until I was able to take it in. Well, when I took it to Don Chalmers Ford the service rep who helped me actually "listened" to my issues.His name is Trent Durham, he was awesome! He called me later that day to tell me the repairs were going to be covered under an extended warranty! Boy, was I relieved! It was to the tune of $1600.00. I really thought I was going to have to fight for this, reading all the bad responses to this very same problem. I have been a Ford owner for most of my driving life having my previous vehicles at least 10 years before buying another. Ford has restored my faith in their products. I will continue to be a Ford owner. More