Chalmers Ford

Love sales experience but hate dealing with service/ shop It must be standard training proceed to coach service writers and body shop people to never, ever return phone calls. I cant tell you how many time w It must be standard training proceed to coach service writers and body shop people to never, ever return phone calls. I cant tell you how many time we have had our car in for service and the writer will tell you he will call you with an update. Never hear a word. You call them, and get kicked to the voice mail. You leave a message to call you back (several times) still no return call. You finally bug the service operator enough that she says "oh he's standing right there, let me transfer you", boom, back to his voice mail. This happens with the body shop too, where you get an email that says your parts are in and to call for an appoint for installation. Takes you at least three or four times calling to ever get a person to answer the phone much less return the messages you have left. They then tell you we need to check with the parts counter to make sure the parts are really here and they will call right back. Two hours later I'm still waiting and no appointment yet scheduled. The sales experience was great at Chalmers. Dave Piazza and John Wayne Fife are great people to work with and will bend over backwards to help you. We have been buying our fords from them since the month the dealership first opened I believe back in 1996. The service experience is where they really fall on their face and is an absolute experience in futility to deal with. More

They take care of you I have never had such an amazing experience with a car dealership. Brandon Dennis, the used vehicles manager, not only made selling my vehicle a breez I have never had such an amazing experience with a car dealership. Brandon Dennis, the used vehicles manager, not only made selling my vehicle a breeze, but spent 45 minutes helping me track down a rental car when there were none available in Albuquerque. (Yes, I’m serious, there were no rental cars in the entire city... me and several Ford employees all looked). Brandon and Don Chalmers Ford even paid for me to take a Lyft ride all the way up to Santa Fe to get my rental car. And Brandon told me if anything went wrong with Lyft, he would take me himself. A truly incredible person and an incredible dealership. More

Always The Best! Just purchased my third almost-new vehicle from Don Chalmers and will never go anywhere else. Seeing David Piazza and Jackie Sidden again and again is Just purchased my third almost-new vehicle from Don Chalmers and will never go anywhere else. Seeing David Piazza and Jackie Sidden again and again is what puts the experience over the top! The ability to rely on their knowledge and their efficient use of my time are huge bonuses. Everybody that works there is happy and friendly, the real heart of Don Chalmers. Love, love, love the Ecosport! It is just my size and has everything and more than I would want. Previously, I had two Escapes and liked them very much. The idea of a smaller SUV appealed to me, but I was skeptical. The Ecosport feels like it was built for me and is the most comfortable vehicle I've ever had. My husband is a large man and also feels comfortable in it. Dave and Jackie have always make the day of a new car the biggest holiday of the year (as it should be). More

I had a recall on my air bag. It was going to take a while but it turns out that they finished earlier and I was happy about that. People were friendly and knowledgeable at Don Ch It was going to take a while but it turns out that they finished earlier and I was happy about that. People were friendly and knowledgeable at Don Chalmers. If I need car work done again, I will definitely go there again. More

Oil change & tire check Brandon Avalos is an excellent service rep/sales person. He handled everything.professionally & efficiently. The mechanic was also excellent. He found Brandon Avalos is an excellent service rep/sales person. He handled everything.professionally & efficiently. The mechanic was also excellent. He found a leak on the front of the engine and pointed it out. Ford covered the cost of the reoair!! So I'm very pleased with service team at Chalmers. More

A good sales person equals a relaxed experience. Stephanie Villegas was more like a friend from work right from the start. We viewed a vehicle of interest, she answered all our questions with the utm Stephanie Villegas was more like a friend from work right from the start. We viewed a vehicle of interest, she answered all our questions with the utmost patience and friendliness. My wife and I then decided we would continue to another dealer where we also had a vehicle of interest in mind. We ended up deciding on the vehicle at Chalmers, IF we could get the price down to a figure we thought was reasonable. A few calls later we had our price and Stephanie had our used vehicle looking like new when we returned to purchase it. Stephanie made it seem like she was not there to sell cars but to ensure customers received great service in their car buying experience. I know we did and the price reduction Stephanie was able to get approved was icing on the cake! Lou More

Never again Beware don’t do business with Don Chalmers Ford in Rio Rancho. I made that one mistake and now I have lost all hope with our vehicle, I'm so frustrate Beware don’t do business with Don Chalmers Ford in Rio Rancho. I made that one mistake and now I have lost all hope with our vehicle, I'm so frustrated and don’t know what else I can do anymore. I had bought a brand new 2016 ford explorer not the base model either, we are the first owners of the SUV so of course we didn’t think we would have as many problems as we have experienced with only the 3 years of owning the suv. Since day one we have had one issue after another, we would take it in to the service department when ever thier was an issue and being advised that the problem had been “fixed or they could not figure out what the issue was. To only name a few issues that we have had since we owned that SUV are : The throttle body had gone out on the SUV even though it had less than 10,000 miles on it. not even having it for 5 months left me, and my newborn stranded on the side of the road. I have had to replace the tires 3 or more times in the time of having the SUV due to the rubber shredding and the tires were not wearing evenly. I had taken the explorer to many different tire shops to see if it was normal wear and tear and each and every one of shops said it was not normal. I had to pay for the tires out of my own pocket because that wasnt covered Don Chalmers said it was a wear and tear issue so they wouldn't cover it. The battery that came with the SUV was no good it would not hold a charge. Anytime me or my husband would try to start the vehicle with the push to start button it would get stuck. Anytime we would turn the steering wheel to the right all you can hear is a popping and grinding sound. Anyone that has heard the issue advises it’s the axel or ball joint. We even have it on video with the sound showed it the the service department and they blew it off thing it wasnt a big deal and said they have another car like that .so that issue still hasn't been resolved. The trunk would open and close all by its self, on one occasion it fall on my husband. Another issue with the trunk is that it would be closing then all of a sudden would stop half way. Then thier was an occasion when I was driving to Santa Fe the right side of the molding from the windshield just fly right off while driving the highway. I had taken it to another ford dealership, and they had asked me if the windshield was ever replaced, I had told them no. Then at that point we where told the window was not the original manufacturing that came with the suv. I was shocked that don chalmers never told to us at any event, so I had gone to Chalmers and asked why we where not advised at time of Purchasing that it was replaced they told me they didn't have to disclose that since it was not body damage.  We have been in and out of that dealership more then we would like to. All I ever wanted was my vehicle to be running like it should. Yea I get vehicles do have there problems here and there but for them to not be fixed or just left undone is not ok., we were in the service department at one point every 3 weeks because their would be an issue that would come up once again. We never asked for much just to have our vehicle in working order for my family. We had taken it to other ford dealers just to get any answers and we where at a loss just giving up at this point we just did our route maintenance to keep it going . And just the other day in February my husband called the oil changing department that was Separate from the actually service department and sales floor they advised to my husband they were not allowed to work on our SUV we had no idea what they where talking about. So I went down there and they advised to me that there is a note on file stating they are not able to do any work or touch the SUV. So I go to the main building to find out what was happening I spoke with a lady in the back office she was supposed to call me back the next day never heard anything. On 02/28/2019 which made it 2 weeks since I had went by and never heard so I decided to go down to don chambers to find out whatever happened I waited an hour to speak with the same lady that was supposed to call me back and never did. Finally pulled me back and said Andy Strebe the general manager would speak with me and this is where it gets good . I told him how unhappy I have been with the service I have gotten over the 3 years we have had the SUV and his reply was the feeling is Mutual and that I was no longer welcome at the Don's chamlers ford because I was to difficult. Because I wanted my car to work ..... I have never been treated like that in my life the general manager (Andy Strebe)and service manager (Chad McHargue)are so unprofessional and very rude I will never send anyone ever to that dealership . More

Purchase Made Easy! Jason Slavin, our salesman was patient and a great listener! He helped me find the perfect car. Jim helped us by giving us enough for our trade to g Jason Slavin, our salesman was patient and a great listener! He helped me find the perfect car. Jim helped us by giving us enough for our trade to get out of it without rolling over any negative equity. The process was easy. More

Always helpful We have purchased several vehicles from Don Chalmers, they have always taken great care of us, particularly Jim Cartwright and Ken Willard. They are a We have purchased several vehicles from Don Chalmers, they have always taken great care of us, particularly Jim Cartwright and Ken Willard. They are always more than willing to go the extra mile in helping us. I am not sure I would purchase from anywhere else. More

Comcast Fleet The level of service we have received at Don Chalmers Ford (fleet Rep JC Lucero and technicians) is excellent. We have had three units in for engin The level of service we have received at Don Chalmers Ford (fleet Rep JC Lucero and technicians) is excellent. We have had three units in for engines and two transmissions in January. They were completed in an amazing time frame. Updates on the progress of our units were sent out daily. More