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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews
Call Service Center (888) 553-7071

1,618 Reviews of Certified Benz & Beemer - Service Center

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July 16, 2019

Thank You Mike Miller in service is awesome! I had both of my vehicles serviced a BB, he kept me updated on the progress of my vehicles and was available to ans More

by A.Anor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
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Jul 18, 2019 -

Certified Benz & Beemer responded

Dear A.Anor: You are very welcome and thank you for being such a loyal customer. We really appreciate you taking the time to compliment the awesome service that Mike Miller has provided for you with your visits to our Service Department. We look forward to providing you with another 5 Star performance on your next visit.

July 15, 2019

Service review Excellent Service for my 100,000 mile check up. Colin Moore was the technician. Very personable and great customer service. And car was finished i More

by Gigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
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Jul 18, 2019 -

Certified Benz & Beemer responded

Dear Gigi: Thanks for taking the time to share your feedback with us. We do strive to provide our customers with excellent service and your comments reaffirm our efforts. We appreciate your patronage and hope to have the opportunity to assist you again in the future.

July 15, 2019

Excessive Charges. I had a battery installed for about $450 in charges. they quoted me $340 and I could buy the same battery for $220 locally. I look at it as $230 to More

by Abuffalo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know who.
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Aug 15, 2019 -

Certified Benz & Beemer responded

Dear Abuffalo: Thank you for sharing your feedback with us. We work hard to provide our customers with high quality service at very competitive rates. We attempted to reach you multiple times by telephone and email to discuss your concerns but were not able to connect with you. From our recent research of three (3) local Mercedes dealerships, the cost for the battery as well as the installation (which runs almost as much as the cost of the battery) ranged from $440.00 to $669.00. We value your business and are sorry that your recent experience was not satisfactory. I would greatly appreciate it if you would please contact me personally to see if there is anything that I can do for you. Sincerely, Jack Schneider, Owner

July 13, 2019

1st service Great service from Michael Miller on Thursday. When I arrived he reviewed my cars past history with me which I appreciated. Very professional!Thank yo More

by Jay123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
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Jul 15, 2019 -

Certified Benz & Beemer responded

Dear Jay123: You are very welcome and thank you for choosing CBB for your recent service needs. It's great to hear that Michael was so helpful too. We appreciate your business and look forward to helping you again on your next visit.

July 11, 2019

Everyone was very helpful. Great service! I went in for a regular check on my vehicle. The service report was very detailed and the recommendations explained to me with mo press More

by Tori604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
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Jul 12, 2019 -

Certified Benz & Beemer responded

Dear Tori604: Thanks for the 5 Star review! We are so happy that you found everyone to be so helpful in our Service Department. We really appreciate your business and look forward to the opportunity to assist you in the future.

July 11, 2019

Terrible customer service oil change and to check for a leak, made my appt week out, needed a loaner car. They cancelled day of and no car available. Manager didn’t return my c More

by Jenairx
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark, Tyson Muse
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Aug 15, 2019 -

Certified Benz & Beemer responded

Dear Jenairx: We are disappointed to hear that your experience wasn't on par with our standards. We train our staff to provide each of our customers with a high quality experience and that obviously did not occur with you. We have used your comments regarding scheduling as a means to improve our service. Our Service Manager did later reach out to you but your were busy and we did not hear back to you. We regret that we were not able to make things right for you. I personally welcome the opportunity to hear more about your experience and would like to try to see if there is anything that I can do for you in the future. Sincerely, Jack Schneider, Owner

July 09, 2019

Excellent people. Just as friendly and knowledgeable as the day I purchased car. No pressure. Not in a hurry. Just nice. Like an old friend. Serviced car. Got detailed More

by Wife's 3 Series
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naimul "Que" Sadeque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim the shuttle driver., Paul Marschall
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Jul 12, 2019 -

Certified Benz & Beemer responded

Dear Wife's 3 Series: What a wonderful review! Thanks so much for sharing your feedback with us. We are delighted that you found our Service Department to be as friendly and helpful, without any pressure, as our Sales Department. We certainly appreciate your continued support and look forward to being there to assist you with your future automotive needs.

July 08, 2019

Routine maintenance From purchase to routine maintenance to answering questions and customer courtesy/ease of transport to and from the dealer...love you guys..I feel Ben More

by Happy Girl!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Demendoza
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Jul 10, 2019 -

Certified Benz & Beemer responded

Dear Happy Girl: You are very welcome and we are delighted that you took the time to share our feedback. We appreciate your support and look forward to taking care of your SLK in the future. Please do not hesitate to let us know when we can be of assistance.

July 05, 2019

Excellent custumer care I'm impressed with the service and the care all the staff take for me and my car of course! The guy that called me I think was Michael and he's super More

by Paola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
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Jul 08, 2019 -

Certified Benz & Beemer responded

Dear Paola: Thanks for choosing CBB and for your 5 Star review! We are delighted that you were impressed with the service that Mike and the Service Department provided for you. We appreciate your support and hope to have the pleasure of helping you again,

July 03, 2019

Great Customer Service! I have had nothing but fantastic customer service at Certified everytime I've been. The team is always insanely friendly and professional. See Mike in More

by Maggieginel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Report | Print
Jul 04, 2019 -

Certified Benz & Beemer responded

Dear Maggieginel: We always love to hear from our repeat customers and are delighted that Mike has regularly provided you with great customer service. Thanks so much for your continued patronage as well as the recommendations of CBB to others. We look forward to being there for you in the future.

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