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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,614 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,614 Reviews of Certified Benz & Beemer - Service Center
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December 01, 2019
I was there to find my dream car and Brandon made it happen along with a very nice gentleman by the name of Peter that displays the warmest welcome. Purchasing a car here was the most amazing experienc happen along with a very nice gentleman by the name of Peter that displays the warmest welcome. Purchasing a car here was the most amazing experience or the that took care of me made me feel like the car I fell in love with had my name and Nissa was the nicest person they have to close the deal More
by Pdillon626
Employees Worked With
Peter Williams, Brandon Schneider, Nissa Juarez
December 01, 2019
I called your dealership and your team member Chris Williams answered and help me to service my vehicle with courtesy, knowledge, and respect. Very pleased. Williams answered and help me to service my vehicle with courtesy, knowledge, and respect. Very pleased. More
by rrayrodz67
Employees Worked With
Chris Williams
November 30, 2019
My car wouldn't start and I was stranded. After struggling with insurance for a tow, I called Danny, the incredible salesman from Benz and Beemer, who I purchased 2 cars from and he stepped up and struggling with insurance for a tow, I called Danny, the incredible salesman from Benz and Beemer, who I purchased 2 cars from and he stepped up and took total care of me. The service team was responsive and took excellent care. I highly recommend Cetified Benz and Beemer. More
by Susan
November 27, 2019
Satisfied with the purchase and service provided by the dealership. Happy to have purchased the advantage program, that provided so many great complimentary services. Will recommend this dealership to frie dealership. Happy to have purchased the advantage program, that provided so many great complimentary services. Will recommend this dealership to friends. More
by Alice.amanova
November 24, 2019
Collin was very Attentive to my needs for my F-150. I would Recommend my friends to Collin for there Automotive needs! Plus I got my truck wash. What a Great Surprise! Sincerely, William would Recommend my friends to Collin for there Automotive needs! Plus I got my truck wash. What a Great Surprise! Sincerely, William More
by Willy
Employees Worked With
Collin Moore
November 22, 2019
Morning! I just want to say Thanks for everything Tim Smith you was fantastic in helping me to make this happen. Job well done. Your Experience and Professionalism made it all happening for me. That B Smith you was fantastic in helping me to make this happen. Job well done. Your Experience and Professionalism made it all happening for me. That Beautiful More
by BookM5
Employees Worked With
Other Employees :
Megan ! Thank you very much. You are a Trooper, Paul Marschall, Ricky Carter, Nissa Juarez
November 21, 2019
Great Service Certified Benz and Beemer provides great service. I have used the concierge service for my oil changes and details. They are kind, helpful and do a Certified Benz and Beemer provides great service. I have used the concierge service for my oil changes and details. They are kind, helpful and do a great job. I highly recommend them! More
by elisafine
Employees Worked With
Collin Moore
November 16, 2019
Terrible service experience I received an email that my vehicle was soon due for service. I responded to the email with the date and time I wanted to bring the car in. No respons I received an email that my vehicle was soon due for service. I responded to the email with the date and time I wanted to bring the car in. No response. I received another email identical to the first about two days later. Then I filled out the online service form and asked them to email or text me to confirm. Crickets. Finally I called and set up the appointment. I dropped my car off at 11:30 Tuesday morning for a routine service. They didn't have a car to give me so I had my wife pick me up. The advisor asked if I wanted it detailed ( included in my service package), so I said yes - mistake on my part. Then she asked if I needed it back that night . I said no - mistake on my part. Late Wednesday morning, I received a voicemail that the technician had detected a transmission fluid leak. The car is under warranty, so they asked if I would like them to take it to the dealer for repair. I said yes - another mistake. They did not take the car up there until Thursday morning. The repair was simple and completed by late Thursday afternoon, but they didn't send anyone to get it until 3:00 Friday afternoon. Next voicemail from the advisor says she will be off all weekend, and hopes I am okay with not having my car for the weekend. The answer is no. Now the car is ready- Friday night. Car should have been ready to pick up Wednesday night. Also promised to call if a car came in that I could use. Crickets. This advisor doesn't know her job. If I buy another car at CBB, I won't be getting my service done there. In fairness, prior service experience has been fine. More
by gpf
Employees Worked With
Dale
